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Managing communication is an organized level, apply, observation and revision of all the channel of communication within organization. It is important for every firm to manage communication effectively. The report will covered about Samsung management of communication, company deals in conglomerate industry but mainly they are popular in electronic goods. Further, research will be carried out on the communication audit and for that cited firm review made as per the information collected from the key points. The report will also identify about the key stakeholders in the Samsung and their analyses the key information and knowledge they required. After that, use of technology for managing communication either it will hinder or foster for the firm. As the Communication is influenced by values and culture factors. Lastly, interpersonal communication in which own skill will be covered effectively.
The communication audit will help to find out both effectiveness of current communication techniques which are including the strengths and weaknesses and specific feedback to improvement required changes in the communication plan to make the organization more better (Gailloux, Samson and Shah, 2012). The benefits for making modification in the firm and help to achieve the objectives of the firm.
For the better communication audit of the organization by collecting information on the various key points such as follows:
The organization uses the technology for effective communication management through email, Telephone/ Skype, video conferencing, electronic news letter, social media, corporate blogs, web Ex and Translator and translation phone services (Boyer and Roessler, 2015).
It will be hinder to the communication when there is not maintaining the two way relation for the effective communication.
The communication problems arise during the issues in the Galaxy note 7 and management of the organisation did some mistake while communicating with their stakeholders. The statement made by the company to the customers that their phones used a various battery than the ones being reported about and as outcomes at the Hong Kong clients might be struck. But on the next day they were strained to shrink back about their statement after realizing about the mistakes and found that their are more than 500 phone were affected in the same location. This mistake cause to customer trust which had affected to their goodwill.
The value of the Samsung is to give the better and effective technology products to the organisations (Soumier and Cuq, 2014). As the firm have dynamic organisation culture which has establish an better working environment where all the employees shows their potential to improve the company.
Power and interest matrix which will help to manage the stakeholder of the Samsung in various way:
There are main key stakeholder Samsung and knowledge and information they required such as follows:
There are various system have been used by the organist ion for communication to their stakeholders such as follows:
The various technology has been used by the Samsung for communication such as follows:
The organization used their own software for the internal communication to inform the employees about the day to day operation.
The had use the fleet communication for their information about delivery with help of text message while some of the driver don't have the company mail. For that firm is using smartphone and GPS tools which can be easy for them to track.
The hindrance of the such technology will be more threat to the company or the drivers personal may be hinder as it will track each and every location of the employees.
The Samsung have their own global policies and procedures for the organizations as reference guide to their approach to accountable and responsible business practices. The main aim of the organization to bring the health relation with the employees as well other stakeholder which are associated with the organizations (Ramer, Soroca and Doughty,2012). The NGOs, government, customers, shareholders, suppliers and employees which are develop along with the various responsibilities as global corporate citizens. In this manner Samsung electronic will help to manage their corporate communication for the sustainability development.
The various barrier to effective communication at workplace will bring the positive impact of the negative which can be depends. These barriers will be describe in the details such as follows:
The Samsung presence has global and they have huge impact of workforce diversity in the organization which results the various culture and values are influencing in the organization for the better rules and regulation (Okuyama and Asai, 2016). This can not only affected to the employees but also on their performance. As the culture can be understand as the value, attitude and manner of implement the various things which the individual form at the specific location where they have born and brought up as a kid. Because this will impact on their communication across the culture of the organisation which is important to set up common for all. As the Samsung have the dynamic organisation culture and values which can be considered to each and every employees of the firm. So it is important for the organisation to implement the effective policies for the employees which can be common for all and make the better Workington environment without any influencing the culture values factors.
The communication is the most important aspect in the firm which will help to bring the major impact on the cited firm. As the various theories of organization communication which can be explain as follows:
Webers Classical organization theory of fixed hierarchy:
This theory will suggest the effective potion of the various management in the organisation and the structure will be fixed and the communication process within the firms. The theory suggests that it is important for the company to predefine their roles and responsibility and the organisation communication will be based on the fix structure which will help to avoid the various conflicts in the firms.
Tompkins and Cheney's organisational control theory:
This theory will suggest the which can be control of the organisation in four way in which it will determine how organisation bring the power with the help of simple, technical, bureaucratic and focus. As per this the organisation will be manage their communication.
Deetz's Managerialism Theory:
This theory will be covered the fixed impression of firms and apart from the posits a point of view of the firm which will considered in key account as the popular desire of the people and the ability centres in the firms.
The better the communication of the organization it will help to bring the major difference and set of standard will be implemented so from the recommendation on the basis of plan to improve the workplace communication in the organization such as:
There are various way in which the communication can be improve Listening is not the same as hearing; learn to listen not only to the words being spoken but how they are being spoken and the non-verbal messages sent with them. Use the techniques of clarification and reflection to confirm what the other person has said and avoid any confusion. Consider the emotional effect of what you are saying and communicate within the norms of behaviour acceptable to the other person.
The evaluation of the organization plan will be success on the basis of continue monitoring of various polices and procedure of the Samsung which need to bring the better resource and sets an effective communication in the organization. The employees are also able to communicate with the each and other as per the recommendation made will be implemented effectively.
The success and failure rate can be measure from the effective analysis of the overall productive of the Samsung will be increase and employees performance in work makes and positive environment in the organisations.
Communication Skill helps to build the level of execution and kept up the development rate in association (Hadas, Loy, Rochwerge and Satran, 2012). With the assistance to correspondence is help to clarify there thoughts in association. It is help to work with other colleague or other group. In this setting express their inclination in open path in group. It is help to work with other group.
Self-assessment process one can without much of a stretch discover what the aptitudes the people have and what are the abilities the individual need to procure more. It is centre around SWOT examinations of the association. With the assistance of this investigate is help to build the execution level.
The various feedback will be given as per the following person such as:
There are various theories of communication will be applied after the effective evaluation made for own interpersonal communication such as follows:
The effective personal development plan for improving communication skills.
These are the main element of the communication need to improve in this manner which will help to bring the skill more improvement.
The Communication skills: In every individual for individual and master change in view of suitable correspondence to fulfilled the delegates needs likewise the affiliation. As the effective correspondence in the relationship to settle on the better decision to achieve the affiliation targets. For the any calling should be capable effective censure with labourers need to utilize. This will be easily change with the assistance of educator and companions too going to the course, workshops.
Recommendations to improve communication
The success and failure rate of communication can be judged based upon what actually has been decoded by the person at receiving end.
From the report managing communication it can be easily concluded that it is important for the Samsung to manage their organization with effective technology used for the internal communication made with their stakeholder and the organisation improve the workplace communication. They can be invite for the various events of the organisation which need to be making improvement the internal communications. Assignment Help provided by New Assignment Help
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