Refund Policy
New Assignment Help UK is a recognised assignment writing service. With an unmatched record of providing high-quality services to students, we also maintain strict adherence to the policies and commitments. Likewise, we do offer an assured revision and refund policy. This policy emphasises all the conditions where a refund can be claimed. We provide this policy to ensure maximum client satisfaction and trustworthiness. Here are the major situations under which you can ask for a revision or refund.
Late Project Delivery
In the rarest of the rare cases, if we are unable to match your scheduled delivery date, you have the right to take your money back. However, it is our foremost priority to deliver your projects and essays on time, avoiding procrastination. In case of late delivery, you can contact our customer support and talk about the issues. There is always a genuine reason behind every delayed order and if the reason is unforgivable, we provide refund guarantees. Let's see when and how you can claim it:
- If the project is of no use, as it was delivered post-deadline.
- A certain percentage of the money will be given if your project is accepted by the university but that affects your grade.
- Refunds will only be approved with a valid proof.
Quality Concerns
New Assignment Help UK, is strictly determined to offer you high-quality projects that do not leave any sign of error. However, we also recommend requesting revisions if the following measures have not been met:
- Mistakes that have not been revised.
- The word count is less than or more than the required limit.
- The formatting and structure don't meet your provided instructions.
- Projects lack uniqueness and clarity.
- Outdated information or improper citations.
“Note: Once requested for revision, a refund cannot be initiated.”
The Project Has Not Been Delivered
This is mostly impossible but in such rare cases when your project is undelivered, you can claim a refund. Due to any technical issue or our team's negligence, if we haven't delivered your order and the customer support team remains unresponsive for 2 business days, you have full rights to take your full refund or store credits.
Plagiarism and AI
Maintaining high academic integrity in the papers we draft is our priority. We neither compromise on originality nor uniqueness. But, in case there is a minor inconvenience of AI or plagiarism, we are liable. You can either get your work revised or ask for a refund. But to claim a refund, you are first required to submit a valid proof or plagiarism detection report. If the report truly shows the signs of AI, then your refund will be approved.
If The Amount Is Deducted Twice Due To Technical Issues
Sometimes there could be technical problems which may lead to double or extra payment dedication from the client. If there has been such a case then the customer is requested to immediately report to our customer support team with the payment proof. Once the proof is analysed your additional amount will be paid back to you. Also, there are many cases when the payment company shows payment issues. At such moments the customer is recommended to resolve the issue with the company only.
Order Cancellation
If you have ordered earlier and changed your mind later, the order can be revoked within the next 24 hours from the time of placing the order. In case the writer has already started working on your project, then you are not allowed to cancel. Cancellations done within the given timeframe will be accepted for full refunds or store credits. With the store credits, you can also place an order for any other academic paper or service of the same price, right away.
If The Student Fails The Paper
If you choose us, then there are high chances of getting higher grades. But, unfortunately, if you fail or receive poor grades on your work delivered by us, you can request a refund within the next three weeks. The three weeks would be counted from the date of your order delivery date. You can receive a complete refund only when you provide valid evidence of getting failed to us. Any claim or proof shown after three weeks would not be accepted.
Processing And Finalising Of Refund
Method To Claim A Refund
In terms of any refund request or extra payment deduction, you must connect with our customer support team so that we can take the necessary measures promptly. Claim within the next three weeks from the delivery date. We firmly prohibit our clients from integrating any third party, like the credit card provider, PayPal or the lawful authorities.
Chargeback
Chargeback is strictly prohibited by New Assignment Help. For any issues, you are first recommended to consult with our cooperative customer care executives. At moments of chargeback, the customer will be considered as fraud in our systems. Further, if we detect any person taking unfair benefit of our services and products, then we hold the right to take lawful actions.
Refund Duration
The duration of the refund processing is around 2-3 business days, respectively. As mentioned above, the claim should be made within three weeks of order delivery; after that, it would not be accepted. At least 48 hours are needed to assess the refund request and the order by our QAD and provide reports to approve the claim. Customers are asked to keep patience and allow the executives to work sincerely on their requests. Once all formalities are completed, the payment will be transferred to your bank account within the next 24 hours.
“Important Note: Refund claims will only be approved if they adhere to the above-mentioned terms and conditions and our Quality Assurance Department approves it. Also, the refund money that will be processed after finalising is 90% of the total amount. A 10% deduction will be done for the transaction cost paid to the payment channel company, including all service charges.”
