Strategic Airport Development & Planning Assignment Sample

An in-depth analysis of Narita International Airport's strategic development, planning approaches, quality of services, passenger experiences, and airfield operations, providing insights into the complexities of managing a major international airport.

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Introduction of Strategic Airport Development & Planning

In this report the airport playing and its development strategies have to be discussed and analyzed. The approaches of the airfields, quality of the airport services and their passenger experiences have to be analyzed with several approaches in the context of Narita Airport. The palling of the airport strategy has focused on all the developmental plans for the large scale of the long term of development in an airport. In any airport services, the planning and the development are two significant features in this manner. On the other hand, as per the Narita airport quality strategies and their customer experiences need to develop this report. Customer satisfaction is one of the important fields of any airport. The overall airfield approaches are also being discussed and focused for this report. Narita airport is located in the Chiba prefecture which is “not in Tokyo”. It is an international airport in the global market and phenomenon. There are several factors that have been included for the planning of airports such as; airport service and the performances, traffic management, effective operation and safe demand, effects of the noise over communities and obstacles on airways. Moreover, it can also include the engineering disciplines due to airport designing and planning and for improvement of the planning processes.

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Background - Narita Airport & the Sanrizuka Struggle

The "New Tokyo International Airport" is the name of the international airport at Narita. One of the two airports they serve in the greater Tokyo area is in this field; the other is Harendra airport. Narita, Chiba, is located around 60 kilometers to the east of central Tokyo. Narita Airport shows various No of Amenities and Services with passeneger

  • Cafe and restaurant
  • Duty free baggage’s and shops
  • Nap rooms
  • Terminal
  • Persons with less mobility services (Valler, and Phelps, 2018).

On the other hand, this is focused on the Sanrizuka Struggle to build an airport in this area without consulting the majority of the population and expropriating all the lands for this procedure. The airport includes two terminal structures, International Terminal 1 and 2, with a combined floor size of 449,600 sq.m and 334,000 square metres, respectively. The Southern Wing and also the 5th satellites of Terminal 1 were inaugurated in 2006. The numerous noise operating limits for close proximity to residential zones are being used to manage the aviation traffic movements at this airport. In this community, there is a home and a business that are situated just between the runways.

Discussion of airport services & their passenger experiences

Approaches of Quality of airport services and their passenger experiences

Service Quality of airport

As per the service quality of this Narita airport, this is certified as one of the 4 star airports in terms offacilities, cleanliness, food and beverage, shopping, immigration, staff service and the security services.

With the respect of increasing the numbers of the international visitors it can be assessed that, for anticipation of international sports which will be held in 2020 in Japan, this country has engaged for good progress in accordance with the policy of national tourism. As per the increasing quality, the number of the visitors and the tourists have grown from 8.37 million to that of 28.96 million from 2012 to 2017. More than 40 million visitors have been raised in this manner. This airport has also included “NAA Group medium term management plan” since 2018 (Baxteret al. 2019). This plan is engaged to reinforce and retain the position of Narita having top class hub of the international airport in Asia when striving in become the airport providing the highest standard of the quality as well as the experience of the customer services. With the creation of the highest level of the smartphone for utilizing communication technologies and art information. On the other hand, it has been discussed and discovered that NAA is going to strive to impress all the customers by providing unexpected and exciting experiences.[Referred to Appendix 1]

In the context of utility in the high precision of indoor electronic maps it can be said that the space for this airport is vast. It is acting as one of the best transportation nodes for all the railways and the buses. It is associated with the commercial complex facilities. All of the people are eager to come from the global areas for visiting Japan, and the overall experiences and demands of the passengers have been changing. For example, access to the city center, souvenir shops and Wi-Fi services are several needs that have to be met (Biancardoet al. 2020). Creation of the electronic mapping in their existing building which takes effectors and times because all the points outdoors and the indoor areas connect to differ depending on the data sources of the map. In these cases, it is also noted that, NAA is engaged to prepare the electronic map following all the guidelines in compliances through “High Accuracy Positioning Society Project” that is initiated by the “Ministry of Infrastructure”, Land, Tourism and the Transport of Japan etc.

Airport service quality

Figure 1: Airport service quality

(Source: Self-created)

On the creation of NariNAVI, development for navigation application which is called NariNAVI. In this process of the development there are two impatient components that have been prevalent in terms of information displayed in the context of application: accuracy of user position and ease of the setting in destination. On the other hand, various tools and technologies in building the airport infrastructure (Chaouket al. 2020). The Narita airport is associated with the action of 1500 I Beacons with the geomagnetic positioning for determining the location. Although installation of the I Beacons for proper position and the height was the main problems for the constraints such as: lines of the passenger flow. These difficulties have to be overcome by considering typical geomagnetism in the survey method. Several service quality approaches for Narita Airports have been connected for this report.


Planning of dynamic strategies

Flexible strategic planning


Flexibility for planning created through the real options

Extends focusing on DSP in adding contingency planning and proactive planning

Types of the uncertainties considered

Emphasis on the demand uncertainly

Focus on demand uncertainties driven by development of airline network

Consideration of the future

Via staged development

Via of scenario robustness

Table 1: Flexible and dynamic strategies of Airports

(Source: Self-created)

Passenger experiences

The Narita airport has started the process of Biometric Boarding as per the customer feedback and their experiences. This international airport emperors all their passengers for passing from the system of check-in to the boarding by use of biometrics and eliminating the need to present bearing passes and the passports. Passport checks, check-in and boarding with the use of paper documents might be a cumbersome and frustrating process which can contribute to the airport congestion along with many of the physical interactions. It is very fortunate that all the passengers of the Narita Airports would be able to complete each and every step for the airport journey by presenting their face in the camera, as well as use of biometric technologies from NEC Corporation and Amadeus Corporation (Di Vaio, and Varriale, 2020). Everyone in the Narita Airport has been feeling proud having delivered Japan's first biometric departure. In this field, all of their passengers would benefit from automated experiences and low touch that might increase conveniences and safety. For this report, after the entire research approaches for the passenger experience, it has been discovered and found that the process of the biometric technology is nothing but a powerful key and tools to address all the challenges in this airport. [Referred to Appendix 2]

Passengers experiences

Figure 2: Passengers experiences

(Source: Self-created)

The new and innovative experiences by “Narita International Airport Corporation '' finds their passengers to check in for once for the numbers of the new biometric kiosk, in those places the facial images of the passenger’s and has been verified by their passport. When the verification process is completed, the luggage is dropped quickly in a sense and it is an easy process to the unit of “Auto Bag Drop”. This is an extremely rewarding project which can see facial recognition of NEC software’s which is deployed on the hardware of Amadeus market hardware. The airport is one of the most complex systems and strategies in modern society (Dimitriou, 2018). The system of observation has been highlighted to investigate all the passenger experiences and make order interactions within the international airports. This international airport emperors all their passengers for passing from the system of check-in to the boarding by use of biometrics and eliminating the need to present bearing passes and the passports. The approaches of the passenger experiences studied and discussed the activities in mediating all the people’s experiences for this Narita airport. For example, with the moving processes through security screening which has been discussed and demonstrated from both staff perspectives and passengers.

On the other hand, time is one of the most significant and important factors as per the passenger experience approaches. The survey of the global passages has been conducted by the IATA to mention times for shortening waiting time is the top priority for their customers. 80% of the passengers are not eager to wait in the airport which is more than 10 minutes or more than the 3 minutes in terms of the baggage drop and the baggage reclaim (Farooqet al. 2021). Moreover, the components of speed are the cornerstone of the experience of the seamless flight, which became one of their major goals in the traffic management for all their passengers. Simplifying all the travel processes in the context of service planning can be able to harmonize the requirements of business and passengers sides.

Approaches to the airfield

Narita international airport is one of the largest and the business airports in Japan’s and Tokyo’s premiers’ airport of international which is situated in Narita. The exact location indicates Greater Tokyo.

As can be seen and noted from the Narita Airport International Runways, this airport has two runways that are referred to as and the b. Runway A has a 4000m length. And a 60 m long by 60 m broad runway that can accommodate 135,000 flights per year. Additionally, it employs CAT III B instruments in its lending systems (Raimbault, 2019). However, runway B, which is 2500 meters long and 60 meters wide, can accommodate about 65000 flights annually. The length of the possible taxiways for the runways, which could each employ an aeronautical system of light, is approximately 30.3 kilometers.

The main runways of Narita airports are associated with 4000 meters that shares the records of longest runways in the Japan and the second runway situated at Kansai international Airport in the Osaka. On other and, this Narita serves as hub of main intentional of the Japan airlines, Nippon Cargo airlines and Nippon Airways. There are two main runways, firstly A-Runways and the C-Runways. Besides, two runways have been used in the operation of south wind; the D-Runways and the B-Runways.

As per the apron it can be said that, it is one of the significant part of airport where all the airplanes and vehicles have been shared same space. More movements of apron are not being controlled by control tower of air traffic. At aprons and large airports which have governed by towers when the small ones that could be left to the each pilot. As per the apron of Narita airports, it shares approx. 294 ha for total plan and approx. 243 ha for their total services.

The Narita airport has been undergoing different expansion programmers with addition of parallel runway extension, new railway construction link to the Tokyo, expansion of the retail areas and refurbishment of the airport terminal. With respect to the cross wind runway, it is measuring 3200m x 60m. This airport requires the construction of that. Following the completion of the parallel runway and the environmental survey, it has been proposed to resubmit the usage and application of the runway construction for the local population. Narita has an area of 1040 ha, and plans to increase the land area by 85 ha will enable it to reach an area of 1120 ha.In the context of the amenities like lounges, post offices, currencies exchanges, clinics, ATMs, fax and copy facilities and others have been present for terminals. Both feature facilities like smoking areas, nursery, banks, play rooms for children, and the post offices.

In terms of the screening, detection systems and security processes, a maiden for baggage screening process was installed for the first time in this airport (Pagliarinet al. 2020). In-line baggage systems of screening incorporate the system of explosive detection over the baggage handling process on conveyor belts. This system eliminates all the requirements for security screening before this check-in. In this way, the check-in process might be easier and quicker. Narita airports safety and communications aid use two VHF for Omni-directional range radio beacon stations and four landing system instruments systems.


The development and planning of Narita airports have been constructed in this report. The planning for the entire development of the airport is necessary for any kind of airport. This Narita airport is one of the busiest and largest airports in the world. This is a renowned airport in the global market. . In any airport services, the planning and the development are two significant features in this manner. On the other hand, as per the Narita airport quality strategies and their customer experiences need to develop this report. Customer satisfaction is one of the important fields of any airport. There are mainly two approaches that have been focused and discussed for this report. Firstly the quality service of Narita airport has been demonstrated in this manner. As well as the customer or the passenger experiences have been concluded with approaches. The overall airfield approaches are also being discussed and focused for this report. Narita airport is located in the Chiba prefecture which is “not in Tokyo”. Secondly, the airfield approaches of the Narita airport are also being constructed for this report. In these ways, the two areas of passenger experiences, quality services and the airfield have been demonstrated and discussed for this report.

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