The Impact Of Talent Management Practices Assignment Sample

Evaluating the impact of talent management practices at TESCO PLC

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Introduction Of The Impact Of Talent Management Practices On Employee Performance A Case Of Tesco Plc. Assignment

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Research aim and rationale applied to the case study of TESCO Extra Store

Aim

The purpose of this research is to find out the impact of talent management practices on employee performance; a case study at the Tesco Extra store in Surrey Quays Shopping Centre, Redriff Road, London SE16 7LL.

Rationale

The major reason behind selecting this research topic is to understand that how the businesses are making use of different strategies and practices for talent management. For businesses operating in today’s world it is essential to focus on keeping the employees satisfied and managing their performance in an effective manner. Due to this reason it is essential to explore that how the firms can use different strategies related to talent management. This will help the researcher a lot in understanding the significance of talent management and practices related to it in detail which will help the researcher in its own job roles. Also this will allow the researcher in expanding the knowledge that how the data is being collected and analysed for a particular company. This will help a lot in improving the skills and knowledge related to data collection and conducting the systematic research study.

Research Questions

Is there a need to evaluate the Performance Management Systems in the workplace?

Research Objectives

  • To identify some of the key talent management practices.
  • To analyse the importance of employee performance and wellbeing.
  • To be able to recommend better employee performance strategies and plans.

Significance of the research

In today's world it is essential for the businesses to make sure that they are having best employees. For this managing the performance of the employees and talent in the firm is very important. Different talent management practices can help the businesses in managing the employees’ performance in an effective manner. Due to this reason this research study is focusing on understanding the impact of talent management practices on employees’ performance in Tesco store. The chosen company is operating in the retail firm in which keeping the employees satisfied is an challenging task for the employers.

This research study is having higher significance for the case company as it will help them in exploring that what all areas are there on which the company can focus for improving the performance. Along with this the study is having higher significance for the academics and practitioners as well as it will provide better knowledge related to different talent management strategies (Salau et. al. 2018). Also the study will explain that in today's modern world how the employers can manage performance of their employees in an systematic manner. It can be said that this research study is having higher significance for the different important stakeholders of this research. Some of the important stakeholders for which the company will offer different benefits include the researchers, employees working in different industries, businesses operating in today’s modern business world, researchers and practitioners as well. all these stakeholders will get benefitted through this research by expanding their knowledge related to talent management and its influence on performance of employees.

Chapter Two: Literature Review of the Importance of Talent Management Practices

Introduction

This section of the research report includes the detailed literature related to the research topic. The view of different research scholars is being systematically represented in this section for expanding the knowledge related to the research topic. Different themes are being developed for ensuring that the views of different authors are represented in an appropriate way.

Main Body

Talent management and its significance

Managing the human resource is one of the most important task for the Human resource management segment of the firms. If the companies are having effective human resource then it helps them a lot in being more competitive in the market. For this Hongal and Kinange, (2020) has stated that managing the talented employees in the firm is important. When the company is having skilled and talented employees then it leads to better productivity and profitability. This empirical study has highlighted that it is essential for the firms to make sure that they are having more detailed talent management strategies and practices which helps them in managing the performance of the firm in an effective way.

In the view of Cappelli and Keller, (2014) managing taken in the modern world is one of the most challenging task for the businesses. In the study the researchers has stated that retaining the employees has become very difficult for the businesses in today's business world. Along with this with the increasing job opportunities the employee turnover is also increasing which affects the businesses to a greater extent. For this the study has mentioned that it is essential for the businesses to focus on ensuring that the employees are satisfied with their job roles and are having highly satisfied labour. This can help them in solving some of the issues related to the talent management.

In the view of Dhanabhakyam and Kokilambal, (2014) different talent management practices needs to be developed by the businesses for managing their position in the market. In today's world it is essential for the firms to attract and retain talented employees in an effective manner. This can help the firms in having highly productive workforce and managing them in an effective manner. From this report it can be stated that better talent management practices can allow the firms in being effective and more productive which are important for better performance of the companies.

Rabbi, et. al. (2015) the organisations are facing a lot of challenges related to talent management. As the demand for the talented pool of employees is increasing retaining them is also becoming a challenging task for the companies. All the businesses in today's world focus on having the best workforce which can deliver high quality work. For this it is essential for the firms to have the best suited talent employees for performing multiple business operations smoothly. Moreover the study has highlighted that when the firms are operating in the international level then talent management is more challenging. Thus the firms needs to have effective talent management strategies and practices for remaining competitive in the industry. The study has concluded that businesses need to understand that the talent management is one of the important sources of competitive advantage.

In the view of Nisar, (2014) talent management needs to be one of the most important strategic priorities of the organisation. In this study the researcher has highlighted that talent management is having great strategic significance for the businesses. In today's global and modern business world the companies need to focus a lot over their human capital which is one of the most important resource for the company. In present world the employers are facing a lot of issues in attracting the talented employees and retaining them. But for having highly skilled and talented employees it is essential to make sure that the firms should invest better capital in having better recruitment process. Also the human resource department needs to pay closer attention towards keeping employees satisfied and motivated. All this can help them alot in retaining the employees for an longer period.

Al Aina and Atan, (2020) has stated in their study that performance of the employees is highly affected due to the talent management practices of the company. In case of the employer is not paying attention on keeping the employees satisfied then it will have an adverse effects on the performance. Along with this the different practices related to management of employees in the workplace are having an influence on the overall organisational performance. Thus it is essential for the firm to make sure that they use better talent management practices for retaining the talented employees in the firm.

Strategies for Talent Management

 Kawiana, et. al. (2018) has elaborated that there are different factors which are having the potential to affect he performance of employees in the workplace. Satisfaction level of the employees is the most crucial factor which drives their performance. If the employees are having better satisfaction then they are tend to have more commitment towards their employer. This allows the businesses in ensuring that the employees are satisfied and are working with better dedication for the company and adding great value to overall performance of the company.

Barkhuizen, et. al. (2021) stated that the view of employees about staying in the firm or switching the job is highly affected by the level of satisfaction with the job. As per this the companies need to focus on multiple factors such as pay, benefits, leaves, work environment, work stress and many more for keeping the employees satisfied. If the company is keeping the employees satisfied then the intention for turnover are reduced to a greater extent. From this it can be interpret that it is essential for the firms to make sure that while focusing over talent management they are focusing on keeping the employees satisfied. This will help them in retaining the employees for a longer period of time.

Alhajjar, et. al. (2018) stated that in industry 4.0 the mind-set of workforce is highly affected by multiple factors. The employees of industry 4.0 want to have flexible working hours and positive work environment. Apart from this they are more concerned for their career development. In this context the businesses face a lot of challenges as it is not so easy to keep such employees satisfied. The employees working in towards business world focuses on getting better rewards and having better career development plans for their bright future. So the employers need to focus on ensuring that they are offering better pay and reward for keeping the employees satisfied and managing then in an effective manner. Apart from this the employers should also pay attention over offering better training and developing effective career management practices for managing the talented employees in the firm. In this context it is essential for the firms to make sure that they are much concerned for the future of their employees and their development. This will help them in managing the talented employees in an effective manner.

Younus and Bari, (2020) has discussed that there are multiple factors which are having the ability to affect talent management and employees performance in the company. In this study the researchers has highlighted that leadership is one of the important factors which affects the employees and their satisfaction level with their job roles. Better leadership in the firm leads to better idea sharing and knowledge development which motivates the employees and develops a positive attitude towards the job roles. The study has concluded that leadership, knowledge sharing and some of the other factors are having greater ability to keep the employees satisfied and managing their performance as well.

Reis, et. al. (2021) has stated that employer branding is one of the effective talent management tool which is being used by the businesses. For attracting the highly skilled and talented employees the employers tend to represent themselves as one of the best firm for the employees to work. For this employer branding practices needs to be added in the talent management strategies of the firm. This will help the businesses in attracting the talented employees and making them stay in the firm. Also this will make the recruitment process of the company more effective which is required for better attraction of talented employees.

Bibi, (2019) stated that for the employees working in the healthcare services work environment is very important. When it comes to managing the performance of healthcare employees then it is essential for the firm to focus over work environment. Work stress need to be reduced to a greater extent for the healthcare sector employees as it is having major impact on their overall performance and wellbeing. The study has concluded that the work environment is an significant factor which is having the potential to affect the overall performance of the employees and their satisfaction level with their jobs.

Conclusion

Through the literature review it can be concluded that there are multiple practices which are being used by the businesses for managing the talented employees in the organisation. But there are limited research studies available on the topic that how the retail firms are managing the talented employees in their organisation. So this research study will focus on filling this research gap by discussing that how retail firms are managing the talented employees.

Chapter Three: Methodology of Tesco PLC study research

While doing research it is very important to focus on all the different methods in detail which are being used for the purpose of data collection and analysis. This section of the research discuss about the different methodological choices which are being made by the researcher while doing this research.

Research Approach

Research approach is all about the way researcher collect and analysis the data. For the present study the researcher is making use of inductive research approach. In this approach different aim and objectives are being developed in an effective manner. This has helped a lot in collecting the data and analysing it in an systematic manner. This helps in knowing about how all the factors related to talent management are affecting the performance of employees.

Research Strategy

In this study the researcher is making use of descriptive research strategy. This strategy is being selected as it allows the researcher in describing all the talent management practices of Tesco in detail and understanding it's impact on performance of employees as well. Thus this strategy also helps in making better recommendations for the company by understanding the existing talent management practices of Tesco Extrastore in detail.

Research Methodology

The research methods are of two types qualitative and quantitative. For the current study the researcher is making use of qualitative research method. In this method textual information is being collected and textual analysis method is being used for analyzing (Snyder, 2019). Questionnaire survey is being used for this study for gathering the information related to the research topic on an specific organisation. Making use of quantitative data is an challenging task for the researcher as it makes the research more complex. Due to this reason qualitative research method is being used for this study.

Research Tools

Selecting the best research tools is important. For the present research study the researcher is making use of exploratory research design which is one of the important part of the research tools used. Making use of this research design will allow in conducting the research in detail and exploring about the research topic in an effective manner.

Sampling and Sampling strategy

Selecting the best population is very important for the researcher. There are diverse methods which can be used for selecting the sample population for the primary research. In the current study simple random sampling method is being used by the researcher. This method will help in randomly selected the employees for the questionnaire survey. For this research study 15 employees working in the Tesco Extrastore in Surrey Quays are being selected. The sample population includes the managers, employees and others. The simple random sampling method is being selected as it is easy to use and allows all the employees to get an opportunity to be selected for the research study.

Identifying population and research site

Collecting the data for the research needs to be very systematic and effective. For this it is essential to make sure that right and effective data collection method is being selected by the researcher. The data collection methods are of two different types which are stated as primary and secondary data collection methods. For the present study the researcher is making use of primary data collection method in which questionnaire survey is being conducted with the research participants (Gupta and Gupta, 2022). Choice of primary data is good as it helps the researcher in understanding the actual scenario of talent management practices used by Tesco and how the performance of employees is managed in the firm. Also high quality data will help the researcher in making better recommendations for the case company to manage employees performance.

 For an primary research study identifying the population is also an challenging task. As this study is focusing on the case company Tesco the population selected for the research study also belongs to the same organisation. For the questionnaire survey the selected research site is an virtual space as the questionnaire survey is being shared to the selected candidates through email. Also the respondents are being asked to reply to the same questionnaire via email only. The virtual research site is being used as it helps in reducing the overall cost of conducting the research study (Ørngreen and Levinsen, 2017). Along with this the online process makes it easier for the employees of Tesco is fill the questionnaire and help the researcher in doing the research in an systematic manner.

Data analysis

For analyzing the collected information making use of effective data analysis method is important. For the present study thematic analysis is being used for analysing the data in an effective manner (Kara, 2018). This method will allow in developing different themes from the entire data collected. The themes will help in getting better insights about the research results and findings in more systematic manner.

Ethical considerations

While conducting a research it is essential to make sure that all the ethics are well followed. As it is a primary research so the researcher will make sure that respect, dignity and privacy of all the research participants is being taken in considerations. Along with this all the research participants are being informed related to the research in advance and consent is being taken from them before involving them in the research. Moreover data protection and privacy are also being taken in consideration by the firm (Cascio et. al. 2021). Keeping the data safe and protected is also important. Due to this reason data protection act is being followed and safe devices are being used by the researcher for ensuring that the data is being stored in an safe manner.

Chapter Four: Findings of the case study research at Tesco PLC

Data Analysis and Presentation

Theme 1: Performance management at Tesco Store

Question: Does the company offer rewards for managing performance of employees?

Answer: (a) Yes (b) No (c) Sometimes

Results: 7 employees said yes, 3 said no and 5 said sometimes.

Interpretation: From the results it can be interpret that the company is offering better rewards. This shows that the company is having effective strategies for keeping the employees motivated for their job roles. This strategy is adding great value to the overall talent management practices of the company.

Question: Does the company is offering effective work environment for employee?

Answer: (a) Yes (b) No (c) Sometimes

Results: 5 employees said yes, 8 said no and 2 said sometimes.

Interpretation: This reflects that only some of the employees are happy with the work environment. The results showed that 53% of the employees think that the company is not offering effective workplace. Generally the work environment of the retail stores is much stressful which increases the work stress and affects the overall work environment in an negative manner. Also due to walk in customers the chances related to conflicts are most which sometimes affect the work environment adversely.

Question: Is the company using KPIs for measuring the performance of their store employees?

Answer: (a) Yes (b) No (c) Sometimes

Results: 7 employees said yes, 7 said no and 1 said sometimes.

Interpretation: In the view of the employees the company is using limited KPIs for managing their performance. The results have showed that 46% employees yes and 46% said no so the overall answer is balanced by there is a gap. This shows that the company lacks in strategies related to performance management. Using KPIs is one of the most basic practices for keeping an eye on the performance level of the employees.

Theme 2: Employee motivation at Tesco Store

Question: Is the company offering better salary for keeping employees motivated?

Answer: (a) Yes (b) No (c) Sometimes

Results: 8 employees said yes, 2 said no and 5 said sometimes. This showed that 53% of the employees are happy with the salary offered by the company as they said that the company is offering better salary.

Interpretation: This showed that the majority employees of the company are happy with their salary. This is one of the advantages for the company. Salary is the key factors which affects the overall performance and attitude of employees towards their job roles. Thus salary is helping Tesco in retaining the employees and keeping their satisfied as well. The case company should regularly review their salary and compare with their competitors so that this can help in offering better salary to their employees.

Question: Is the Tesco store using both financial and non-financial rewards for keeping the employees satisfied and motivated?

Answer: (a) Yes (b) No (c) Sometimes

Results: 8 employees said yes, 3 said no and 4 said sometimes.

Interpretation: The results show that both the financial and non-financial rewards are being used by the company in an effective manner as 53% of the employees has agreed on this question. This is helping them a lot in motivating the employees and having better strategies for keeping employees retained for longer periods of time. Also the combination of both financial and non-financial rewards is helping the company in meeting the different needs of different employees in an appropriate manner.

Theme 3: Impact of talent management on the performance of employees

Question: Do you think that talent management practices of the company are affecting your practices?

Answer: (a) Yes (b) No (c) Sometimes

Results: 7 employees said yes, 3 said no and 5 said sometimes. This showed majority of the employees around 46% of employees think that the company is having better talent management practices.

Interpretation: The results revealed that employee’s believe that the talent management practices of Tesco store are affecting their performance to a greater extent. This showed that if the company would not have better strategies for talent management then it would affect the employees’ performance adversely. Also this can led to have a negative impact on overall efficiency and effectiveness of the firm.

Question: Is work stress at the store affecting your performance?

Answer: (a) Yes (b) No (c) Sometimes

Results: 10 employees said yes, 1 said no and 4 said sometimes.

Interpretation: Work stress in the store is one of the most significant factors which is affecting the performance of employees. As a retail store the work stress is more so the company should focus on ensuring that the employees are not feeling much stresses while working.

Question: Are you satisfied with the talent management practices of the company?

Answer: (a) Yes (b) No (c) Sometimes

Results: 6 employees said yes, 4 said no and 5 said sometimes.

Interpretation: The results showed that not all the employees of the company are satisfied with the talent management strategies of the company. From this it can be interpret that there is an need to improve the talent management practices of Tesco Extrastore in Surrey Quays.

Theme 4: Recruitment process of Tesco

Question: Do you think that the company is having effective recruitment process?

Answer: (a) Yes (b) No (c) Sometimes

Results: 8 employees said yes, 4 said no and 3 said sometimes. Majority of employees around 53% of employees believe that the case company is having effective recruitment processes in the firm.

Interpretation: The results showed that the recruitment process of the company is effective in the new of the employees. This shows that the company should focus on making use of the effective recruitment process for having the best workforce in the firm.

Question: Is the company using multiple recruitment methods?

Answer: (a) Yes (b) No (c) Sometimes

Results: 9 employees said yes, 2 said no and 4 said sometimes.

Interpretation: The Company is making use of multiple recruitment processes. This is helping Tesco store in having more diverse and talented employees which are having better skills and knowledge. This reflects that Tesco is having talented employees which need to be managed in an appropriate manner.

Chapter five: Discussion of the research study

Data Interpretation

Attracting and retaining the employees is not so easy in today's world. The modern workforce is much attracted towards flexible working hours and more convenient job roles. In this scenario the firms operating in the retail stores needs to struggle a lot in keeping their employees satisfied with their job roles (Kurgat, 2018). Apart from this the competition is increasing in the retail industry and thus now better job opportunities are available for the employees to work. From this it is clear that the retail stores like Tesco are facing major challenges related to talent management. But from the results or the discussion in the literature review section it is clear that better talent management practices are required by the businesses.

The data collected by the employees working in different posts at the Tesco store better insight is being received related to different practices of the company in the context of talent management. As per the results it is clear that the case company is paying better attention towards the financial rewards for keeping the employees motivated and managing them as well (Singh, 2021). This is helping them in retaining the employees for a longer period of time. But at the same time the employees has also highlighted that work stress at the retail store affect their performance adverse and sometimes demotivates them as well. In this context it is essential for the firm to play closer attention towards improving the workplace environment and reducing the stress at work.

Through the findings it is clear that the company is focusing a lot over their recruitment process. Tesco is making use of multiple recruitment processes which is helping them in having the most talented employees for different job roles in the stores. Also better recruitment is helping them in having talented employees in the firm. When it comes to performance management then the company is not making regular use of the KPIs. Here it is important for the company to understand that KPIs should be used regularly for offering rewards on the basis of performance. This can help them a lot in motivating the employees. The employees of the company believe that talent management practices are having an impact on their overall performance (Mathew, 2015). This is well explained in the literature review also through the views of different authors. So in this context it can be said that management and HR department of Tesco store also need to pay attention over using multiple talent management practices.

Through the results it can be said that the companies like Tesco needs to focus on having effective recruitment and retention strategies. The talent management practices used by the company for keeping the employees satisfied and motivated are important. These practices of the company are helping them a lot in retaining the employees for longer periods. But through the results of the primary research it can be said that there are some of the areas over which the company can focus (Louis et. al. 2022). So improving the talent management practices can help the case firm in keeping the human resource safe and well managed as they are most important resource for the company.

Chapter six: Conclusion and recommendations for talent management practices

As per the above mentioned research study it is clear that businesses are required to manage the employees in an effective way. In case if the company is not able to manage the talented employees then it will affect the overall performance of the firm in an significant manner. Through the report it can be concluded that there is an direct link between talent management practices of the firm and its direct impact on the overall performance of the employees. As per the views of different employees working in Tesco Extrastore it is clear that the case company is making better efforts for keeping the employees satisfied. The rewards, work environment, stress and pay are some of the most important areas over which the case company is focusing for keeping the employees satisfied and motivated. Along with this the results and interpretation has revealed that there is an need to further improvement in the talent management practices of Tesco Extrastore at Surrey Quays.

As per the above-stated report it can be recommended that for all firms it is very essential to focus on talent management practices. The case company is working in retail sector due to which it is essential for them to focus on having highly skilled labour force which can deliver high-quality work to the frim. When talented employees are working with better satisfaction then it adds value to the overall performances of employees. For Tesco it can be suggested that the company should focus on offering better rewards and incentives to their employees. This can help alot in boosting the motivation level of the employees. Along with this it can also help in keeping employees satisfied as well. Thus the case company needs to invest better capital for offering attractive rewards and compensations which is an important talent management practices for the businesses.

There are different theories related to motivation and employee satisfaction which can be used by businesses. For the case company, it can be suggested that Maslows theory of motivation and Herzberg two two-factor theory should be used by the company. This will allow them to increase employee satisfaction and managing the employees in an effective way. Along with this the HR department of the company can focus on making use of the KPIs. This will help them in measuring the performance of employees in an effective manner. Also this will help them in keeping in eye on the improvements of the performance of employees in a systematic manner. So it can be said that there are multiple areas over which the case company can focus for improving the performance of employees.

If I focus on reflecting on the experience of this research work then it is quite effective. Let me use the Gibbs reflective model for reflecting over the experience for making better improvements in my future research works. As per the description stage, the overall expropriation was quite good as I got to learn a lot of new things related to the research and practical business world. Also there are times at which I was confused while selecting the methodology for the research study. But I had good feelings about this research and was quite positive as well because I have made better efforts. If I evaluate the experience then it was quite good although I have faced the challenges but has addressed them at last. There are situations at the time I have to take help from my teachers to select the best methodology and has to research a lot. But overall I have learned new research skills related to data collection, research ethics and all which were quite good. In my future research, I will try to be more specific while selecting the research methodology and following the easier ways of data collection with less ethical considerations.

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