BSS062-6 Managing Modern Healthcare Organisations Assignment Sample

Managing Modern Healthcare Organizations: Challenges, Strategies & Leadership in the COVID-19 Era

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Introduction Of Managing Modern Healthcare Organisations Assignment

The role of leaders and managers within the healthcare organisation effectively meets the needs of people within and outside the organisation. The development of healthcare organisations is critical in meeting people's health requirements and treatment factors (Adler et al., 2022). The healthcare setting refers to the braid array of services and systems where the facilities are initiated. The healthcare system within the nation is generated as per the needs of the people. Health conditions of people are unavoidable based on certain circumstances that might be the output of external sources as well. In the UK, the healthcare system is highly flexible due to rising issues related to the health conditions of people. It has generated huge challenges in the views of the government as well.

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The study aims to highlight critical ways to manage the COVID-19 outbreak and develop healthcare policy using effective leadership skills and theories.

  • To evaluate the challenges related to healthcare services in the UK regarding the COVID-19 outbreak.
  • To identify the effectiveness of leaders in looking after the welfare of healthcare workers and the patient through quality management.
  • To generate effective strategies or recommendations to help address healthcare policies through an information system.

Challenge and Justification

The study will deal with challenges related to COVID-19 and the pressure it has created in healthcare policy management. The occurrence of COVID-19 has created disturbance all over the world, leading to disturbance in every sector. It has deeply impacted the physical health and well-being of people in large aspects. As per the analysis of the WHO report, the UK was subjected to the risk of COVID-19 in large factors that have led to a decrease in the mortality rate of people within the nation. The current challenge is selected within the study as it will help analyse healthcare policies and their development based on the pandemic situation faced by the world in recent times. Based on the analysis of Khatoon (2020), it can be stated that it is considered a large-scale outbreak of infectious diseases that has increased the mortality rate within the nation. The risk of the pandemic scenario has had a deep impact on the nation's political, social and economic factors as well. Based on the views of Greenberg et al. (2020), it was identified that the selected challenge within the nation is critical in identifying the future health obligation and the loss faced by the nation and world related to politics, social and economic factors. Considering the economic factors, COVID-19 has put huge pressure on the GDP of the UK. It has forced various business operations to shut down within the nation.

Healthcare Setting

The healthcare setting during the pandemic was flexible to provide effective services to the people within the nation. Healthcare workers faced severe challenges in generating healthcare services within the UK in treating COVID-19 (Greenberg et al., 2020). Along with physical factors, various mental issues have been visualised in an aspect of people suffering from COVID-19 within the UK. The emotional distress of people related to the pandemic increases the risk of exposure to the virus. Shortages of PPE or personal protective equipment within the UK were visualised. Through the research of Toquero (2020) The UK's healthcare system was ineffective in meeting the increasing issues of people, leading to a drastic increase in the mortality rate. Later, through the introduction of the vaccine, the scenario was brought under control. The introduction of vaccines within the healthcare setting helped stabilise the scenario and develop people's physical and mental well-being. The risk of COVID-19 is vulnerable.

Patients Demographics

Name Age Sex Medical History
Joseph Adam 32 Male Diabetes Cholesterol Drug Allergies
Catherine Mary 35 Female Allergies Hypertension Immunisations Surgeries

Based on the analysis of patient demographics, it can be added that people with past medical histories are subjected to a huge risk of COVID-19. The medical analysis states that people with past medical histories bear a low resistance rate and immunity (Toquero, 2020). The factors of low immunity increase the risk among the individual and open them towards risk sources of COVID-19. This is why COVID-19 has created a huge disturbance within the UK, as most people have medical history issues.


Technology has provided reliability to the leaders of healthcare organisations in improving people's values. Considering the internal system, COVID-19 has created huge complexities in the working process of people within the organisation (Lillie et al., 020). Delivery of equitable healthcare services during the pandemic scenario was lacking in the system. The increasing rate of patients within the nation has led to shortages of beds. The health reports suggested that 12 per cent of people among the infected lost their lives due to a lack of quality healthcare services. As per the analysis of Lillie et al. (2020) a huge gap was identified between the needs of patients and healthcare services. The government and the leaders of healthcare organisations could not meet the gaps regarding the generation of quality services. Lack of communication was a critical factor that failed to integrate quality management in healthcare services among the people. Integration of traditional methods of healthcare system facilities generated a huge time in treating patients and accessing their past data (Kwong et al., 2021). Most health experts visualised that treatment of COVID-19 can be carried out successfully only when the history of patients can be analysed properly. Access to patient data was a critical factor during the treatment of COVID-19 that led to improper time management and huge pressure upon the health care services within the UK.

Application of Information Systems

Most of the healthcare organisation within the UK in recent time lacks technology. The government has carried out effective strategies in meeting the needs of people during the pandemic but failed to integrate the use of technology through which the treatment can be generated based on cost-effectiveness and quality. The application of information systems within the healthcare organisation was considered the primary strategy during COVID-19 that helped access huge amounts of patient medical data. Information system within the healthcare sector refers to the system designed to manage healthcare data. Overall, it can be considered the system effective in collecting, storing and managing electronic patient records in medical fields. Based on the analysis of Kwong et al. (2021) Information system helps in data transmission that provides access to the healthcare workers to identify their health issues at the earliest. It helps in the generation of fast treatment facilities for patients recovering from the COVID-19 issue.

The healthcare information system includes a system that effectively handles data related to the activities of providers and healthcare organisations. Through the integrated process, the information system aims at the generation of quality services in the views of patients. They inform research systems, and policymaking is a critical factor as it supports healthcare workers' views in decision-making. Health information system technology, or HIT, helps develop health information systems (Toquero, 2020). EHR or Electronic Health Record helps analyse quality health data, test results and treatment facilities generated in the patients' views. The health data within the system is effective to be shared with others. It helps in inter transfer system within the healthcare organisation so that effective treatment can be provided towards the patients at the lowest time. As per the views of Toquero (2020) the integration of time management in this aspect has played a critical role in the development of people. During the COVID-19 outbreak, a huge amount of time was invested in analysing the past medical history of patients, which created a time gap in providing quality care services to them. The information was made available to healthcare workers through EHRs, real-time and patient-centred records. It promotes the factors of security related to access of data towards authorised users only.

The EHR System is developed to spread its view beyond a certain limit that can be generated in the effectiveness of quality care and treatment facilities. Using the ideology of Nyashanu, Pfende and Ekpenyong (2020) it can be stated that the application of EHR forms a critical part of the healthcare system as it helps in the evaluation of a patient’s medical history. The overall medical history can be directly linked towards the treatment of COVID-19, which includes diagnosis, medications and treatment plans. Various laboratory and test images can be presented to the healthcare workers based on which they can provide the required care to the patients (Nyashanu, Pfende and Ekpenyong, 2020). Moreover, the use of EHR can be extended in the generation of access towards the evidence-based tools used by the providers in informed decision-making about the patient’s care. The treatment of COVID-19 among people varies in huge aspects from person to person. The system further automates the process and helps streamline the workflow of the providers. The management of health information within the system is carried on digital factors that are capable of sharing the required information with other healthcare providers within the same network. As per the views of Vindrola-Padros et al. (2020) EHRs are developed to promote the share of information among healthcare providers and various organisations. The application of information systems within the healthcare facility plays a critical role. Through the integration of information systems, patient care has been improved to higher levels. Improvement of values in the minds of patients related to the treatment facilities in the UK plays a critical role (Vindrola-Padros et al., 2020). The improvement in patient participation within the healthcare system and communication factors within the healthcare system has been improved to great levels. Care coordination through the application of data from the information management system is critical. Through improved diagnostics, it was visualised that the outcomes of the patients were visualised on the positive side. Efficiency in the generation of practice and cost-saving factors has been improved to greater levels (Greenberg, 2020). Cost saving factor is the key bridge that helps in meeting the needs of people through informed decision-making (Baxter et al., 2018). It has the ability to improve healthcare settings and reduce the safety risk the people.

Analysis of PESTEL

Factors Analysis Impact
Political · The occurrence of BREXIT has had a deep impact on the healthcare system of the UK during COVID-19. · The separation from European Union regarding quality healthcare services has been degraded to huge levels (Kanli, Küpeli and Onat, 2022, October). · Views of the government within the healthcare services of the UK are critical, and interference is generally high. · The government within the UK plays an active role in the generation of quality care within the nation (Cooper, 2020). High
Economic · Inflation within the economy generates challenges in the views of healthcare leaders within the nation. · Reduction in salaries has created a sense of dissatisfaction in the minds of healthcare workers. · The generation of stability measures by the UK government is effective in aligning the needs of the healthcare organisation to certain levels Kanli, Küpeli and Onat, 2022, October). · The burden during the COVID-19 pandemic had a huge impact on the views of the healthcare organisation. High
Social · The UK population is increasing at a rapid rate on an average basis which results in the difference in population (Cooper, 2020). · Health issues within the UK are increasing with age, and the occurrence of the pandemic situation has caused pressure on the healthcare system. · The growth of patient knowledge within the UK is increasing at huge levels based on the healthcare system (Cooper, 2020). · The expectation of patients related towards the healthcare service in the UK is high. Moderate
Technology · The generation of quality services by healthcare in the UK has improved to great levels. · The availability of technological factors within the UK is high, which creates sustainability in the generation of treatment facilities (Cooper, 2020). · Technological advancements help in the generation of quality and speedy treatment facilities Kanli, Küpeli and Onat, 2022, October). · Technology and cost-effectiveness in healthcare services in the UK play a critical role in the development of values. High
Legal · The grievance system provided to the patients within the UK is critical in meeting the issues of the patients after healthcare services. · The treatment facilities for COVID-19 within the UK are effective in meeting the health legislation Kanli, Küpeli and Onat, 2022, October). · Overpricing of treatment facilities within the UK and its healthcare services are controlled through legal activities. Low
Environment · The use of technology and the creation of affordable treatment facilities for patients has helped in the generation of environmental sustainability. · An effective water management system within the healthcare organisation in the UK is effective in environmentally friendly factors Kanli, Küpeli and Onat, 2022, October). · Sustainable practices in the UK related to the integration of green methods for treatment are available in the UK (Cooper, 2020). Moderate

Improvements through Contemporary Leadership theories

The role of leadership within the management system plays a critical role in the generation of sustainability within the process (Siangchokyoo, Klinger and Campion, 2020). The application of leadership theories within the healthcare organisation of the UK is effective in analysing the development of the healthcare system in the UK. The leaders are able to generate effective strategies through the application of analytical thinking and decision-making diverted towards the development of people. As per the views of Kwan (2020) the leadership has helped in meeting the needs of the people within and outside the organisation through the application of the quality management process. They are responsible for the creation of a healthy work environment by looking into the needs of others within the system. The occurrence of COVID-19 has created huge pressure in the minds of people and patients suffering from such diseases. The role of digital leadership applied to the healthcare management system is effective in improving treatment facilities and reducing operational costs (Kwan, 2020). The application of technology provides access to patient history based on which the current treatment facility can be generated.

  • Transformational Leadership Theory: It helps in the identification of valuable relationships between healthcare workers and the organisation (Turnnidge and Côté, 2018). It generates a sense of motivation in minds of the workers through which the productivity in the treatment services could be improved to better levels. It supports the maintenance of workplace integrity and generates a clear vision and goals of the individual within the healthcare organisation that contributes towards the generation of quality services. Applying the theory of leadership by Turnnidge and Côté (2018), it can be stated that it helps in improving the loyalty in the minds of healthcare workers through the creation of effective work culture that decreases the turnover rate to huge levels. Through the development of communication factors, the required treatment facilities within the healthcare system of the UK can be provided to the required people.
  • Democratic Leadership: This type of leadership theory is required within the healthcare organisation in the UK as it provides the application of teamwork and supports group decision-making (Eizaguirre and Parés, 2019). Through the integration of a particular strategy, they aim to reduce the turnover rate and generate a feeling of oneness. As per the views of Caillier (2020) through the application of teamwork, the task within the organisation can be carried out easily based on time-bound factors and cost-effectiveness. The issues regarding healthcare services within the organisation can be solved through the application of problem-solving skills based on group discussion factors.

Reflective account

Through the study, I was able to understand the role of leadership through the generation of communicative factors. The development of communication skills is required to sustain any management system in the long run. The role of the leaders within the organisation is also diverted towards problem-solving and critical thinking that enables them to make effective decisions (Martin et al., 2019). I have visualised that decision-making in the management system plays a critical role. Factors of flexibility and teamwork help in adapting to the changes within the external environment forces (Pavlenko and Pavlenko, 2021, March). The risk of the COVID-19 pandemic was controlled to a certain level through the effectiveness of the national leader and organisation leader. I have studied that the use of technology is important in improving the values of people within the nation in terms of treatment facilities and cost-effectiveness. Using the ideology of Pavlenko and Pavlenko (2021, March) through effective teamwork and analytical thinking, I aim to the creation of sustainability within the healthcare organisation by helping many people. based on the analysis of Giudici and Filimonau (2019) it can be stated that the application of digital skills as learnt by me is effective in meeting the needs of the patients within the UK. As I have certain digital skills and based on data evaluation, I will be able to make informed decision making based on logic and reasoning. Every activity carried out by me will align with the factors of total quality management in improving the well-being of the patients in the healthcare organisation. Through the integration of an effective management system, in future, I aim to cater for the needs of people.


As per the study, it was visualised that people within the UK were highly subjected towards the occurrence of any other pandemic in future. The leaders of a healthcare organisation are trying to balance the needs of healthcare workers and patients at the same time. It has led to the generation of huge challenges that has made the overall system complicated. The lack of effective strategies to bring about effectiveness within the system is generally missing. As per the medical reports by the National Health centre, most of the old people in the UK are subject to various types of risk regarding their health issues. In recent years, the mortality rate within the nation has increased to great levels. The occurrence of COVID-19 was sudden, and that led to the generation of huge challenges in the views of political leaders as well. The healthcare organisation faced a huge crisis related to the treatment facilities in the healthcare system and settings. After the pandemic, through the integration of technology, business leaders aim to bring about improvements within the system based on which the development of value and cost-effectiveness of the patients can be highlighted. Through the study, the objectives have been linked accordingly through the application of required strategies and effective leadership theories in improving the management system of healthcare organisations in the UK. The report successfully evaluated the challenges faced by global healthcare leaders and workers, including the government within the UK, due to the COVID-19 outbreak. In the next section, the effectiveness of the leaders was identified as well through the application of the quality management process and the leadership theories in meeting the needs of the people within the nation. Through the application of effective strategies, the healthcare system in COPVID-19 was provided recommendations that improved the healthcare policies through an information system. It helped in the reduction of costs and enhanced the quality of services provided to the patients. The report visualised the effectiveness of skills analysed by the individual and the contribution made by them in the development of the healthcare system in the UK for future factors.


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