Developing Operational Management Skills For Healthcare Practice Assignment Sample

Introduction of Developing operational management skills for healthcare practice

Healthcare sector is an aggregation and incorporation of industries in the economic systems which offer the products and services to provide treatment to the patients with preventive, rehabilitative and curative care. It contains development and commercialisation of medical goods and services favourable to the protection and restoration of health and well-being. Healthcare sector has dynamic culture and major aspect of working in the healthcare organisations in the capability to adopt the changes and consider new innovative methods to do more. This report will be based on two activities and include different scenarios in order to complete it in accurate way. The main aim of this report is to explain about the operational management in the healthcare settings along with many other aspects in relation with Beverley Care Home which is a healthcare organisation. This report will describe the roles and responsibilities of operational manager, various personal skills along with the different theories of the leadership and their application. In addition, this report will shed light on significance of theories in alignment of management to various context and leadership theories for development and management of the workforce. This report will describe about the different elements with relevant examples. It will present the various strategies which are utilised by the management of healthcare organisations to solve the conflicts among people. Furthermore, this report will produce the plan to apply change in the provision area to reduce challenges experienced by Beverly Care Home. In last part, this report will discuss the possible impact of the plan on the provision of services and outcomes for people within healthcare.

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Main Body 

Roles and responsibilities of the operational manager within healthcare practice

Operational manager

Operational manager refers to a person who makes plans, strategies, directs, manages and coordinates multiple duties, departments, activities and locations of the organisation. Operational manager is one of the crucial parts of any business organisations including healthcare organisations. They always ensure that an organisation and their functions run as effectively and smoothly as possible at each and every level (Ivanov et al, 2021). Operational manager is someone who determines the success and failure of the organisation by making sure the organisation’s goods and services fulfil quality standards.

Roles and responsibilities of operational manager

Roles, duties and responsibilities of the operational manager differ industry to industry depending on requirement and size of company. Here are details of major roles of operational manager in healthcare practices given below:

• Managing healthcare – Operation manager is responsible for managing the healthcare services and goods. The operational professionals direct and organise the hospital related services such as; staffing, processes, resources and finances. The operation management of Beverley Care Home did excellent work in their past but now the care home is facing many challenges. Management team of care home needs to focus on their strategies to manage care home. There are several operational managers in the care home who manages daily activities.
• Strategic planning – These experts also focus on strategic planning so that healthcare organisation run without any difficulties. It is crucial for the Miss Brown to take risks to develop ideas and try new initiatives as responsible manager because it is identified that she is reluctant to take risks. The major quality of the operational manager is to provide full support while making strategies for staff, patients and other services (Chowdhury et al, 2023).
• Managing staff – Managing workers is difficult tasks and operational managers manages staff members. They are responsible for supervising, recruitment and training of the healthcare works. They seek to cut down operational costs through coordinating tasks and activities, make sure qualified workers are in right job positions and constantly track performance metrics. Apart from these roles, they also focus on increasing employee engagement in work.
• Allocation of right resources – The duty of allocating resource is performed by the operational managers. Operational managers identify the available resources and allocate valuable resources such as; personnel, financial resources, equipment and other resources to accomplish objectives and meet standards. These managers also make sure that each department has sufficient resources to carry out their duties and work.
• Planning of delivery of services – The main ability of operational manager is to focus on planning of service delivery to achieve competitive edge and provide best treatment to the patient (Dey et al, 2024). Beverley Care Home should focus on planning because managers are not properly doing their duties and due to this care home facing many problems while performing job. Managers have to control and evaluate the circumstances and monitor different functions of business. The experts must realise how to tackle different issues and make the best outcome for the organisation.
• Training and growth of staff – Employee training and development is one of the crucial responsibilities of operational manager. In the case of Beverley Care Home, new employees are not capable enough to do their jobs because of lack of skills and competencies. The operational managers of care home need to modify their training related strategies. It can give chance to new staff members to improve their skills and get new knowledge.

Different personal skills related to leadership used in operational tasks

Various personal skills utilised in health and social care management

There are various skills that are highly crucial for the growth of the healthcare organisations and also valuable to make development in overall working. Personal skills are also helpful in enhancing the ways of giving services to the patients. The skills involve good communication, decision-making ability, creativity, interpersonal capabilities and many other. With the help of these skills, it is easy for the operational managers to done different tasks and activities within healthcare practices in efficient way (Aughterson and et al, 2021). The managers of the Beverley Care Home need to acquire these skills as they are facing the problem in managing the business operations and staff members. It is crucial to give priority to the personal skills that are utilised in leadership and management as it helps to give high quality services to the patients.

There are description of personal skills which are required in human resource management, managerial planning and financial management.

People management 

It is necessary for the human resource managers to have people management skills in order to manage the people of the healthcare organisation. People management is the practice of hiring, training, managing and retaining employees to maximise their talent and enhance their productivity. Beverley Care Home hired the new employees for the organisation. Some of them have weak literacy and numeracy ability related to foreign language (Nyashanu, Pfende and Ekpenyong, 2020). The morale of staff member is also low and they are not good to perform their duties. It is most important for the operational managers of organisation to immediately pay attention on these issues. It is duty of the managers to provide proper support to new staff workers. They should organise the training and development sessions in the workplace so that new workers can improve their skills and perform best duties.

Leadership skills 

Operational managers need to possess leadership skills to set goals and objectives and manage daily healthcare related and other operations. The leadership skill is associated with how a manager or leader is leading their workers within the organisation. There are many efforts required for the managers to handle the staff members so that they can perform their duties in a way that contribute to the success of the organisation. Managers must ensure that they are capable enough to lead employees in proper way thus there is no risk of dispute and if issues arise in the workplace then they are resolved immediately. Care home’s operational managers have to concentrates on own management skills and leadership capabilities to manage operations efficiently. If mangers focus on their mismanagement they can make better strategies to overcome this issue.

Problem-solving skills

The management of the finances in the organisation is huge responsibility and problem-solving skills helps to manage this area. Financial management refers to the method of monitoring, arranging, guarding and reporting on financial resources of the organisation. Managers who oversee the financial conditions of the care home should be excellent in problem-solving skills to handle complex tasks. Without problem-solving ability, managers will always face difficulties in managing budget and operational cost and the care home can encounter financial problems (Iflaifel et al, 2020). Problem-solving refers to the procedure of accomplishing goals through reducing barriers. It will assist in finding out inefficiencies, managing challenges, enhancing treatment and care process, driving innovation, evaluating data, developing excellent business strategies and ensuring regulatory compliance.

Different leadership theories and its application at workplace

Leadership theories

Leadership theories are kind of descriptions of how and why some people become successful leaders. They pay attention on the traits, attitudes and behaviours which individuals can adopt in order to enhance the leadership abilities. There are several exceptional leadership theories that used by the leaders in the workplace and contribute to organisational success.

• Transformational leadership theory – This leadership theory emphasises the capability of leaders to motivate and encourage their staff members to get the excellent outcomes. Leaders who known about transformational theory very well can learn to communicate a fascinating vision (Siangchokyoo, Klinger and Campion, 2020). Boost innovation and build positive work culture. Through adopting this theory, a leader can raise performance of their team and make meaningful changes in the workplace.
• Transactional leadership theory – The transactional theory of leadership pays attention on the exchange of rewards as well as punishments in order to motivate their staff members. This theory is considered as less inspirational for the employees (Richards, 2020). This leadership theory can be suitable in certain situations otherwise it can impact the overall work of the organisation. Leaders who adopt the transactional leadership theory do not focus on innovation and long-term thinking.
• Trait theory of leadership – This leadership theory proposes that certain inborn or distinctive qualities as well as characteristics make an individual a leader. The qualities involve physical elements, personality aspects and intelligence and many more. These kinds of leaders help to enhance the effectiveness through getting most of their staff members (Fatimah and Syahrani, 2022). They are proficient in their work and always feel enthusiastic about their work and duties they are doing. Leaders who follow trait theory are more prospective to be productive.

Leadership theory utilised by Mr. Baktu

Mr. Baktu is the deputy manager in the Beverley Care Home and manages the different tasks and duties. Mr. Baktu has adopted and applied the transformational leadership theory in their practice. He is highly enthusiastic regarding his job roles and duties and likes attempting and experimenting new ideas. As a transformational leader, Mr. Baktu always motivates and inspires their junior staff members. Furthermore, he spends enough time with their junior team members to provide the assistance and guidance as well as empower the workers which are really good for organisation.

Leadership theory used by Mrs. Brown

Transactional leadership theory is utilised by the Mrs. Brown who is the other deputy in care home. Mrs. Brown has experiences of 20 years in their field. She follows old ways and does not like any kind of change which is not good for the growth of the organisation. Also, she does not focus on innovation and creativity in the workplace and perform work related tasks in old ways. She tends to refuse new ideas related to service improvements because she does not want to take risks and try new ideas and initiatives.

Leadership theory applied by Miss Jones

It is identified from scenario that Miss Jones, manager of Beverley Care used the trait leadership theory. Moreover, a leader who follows the trait theory is highly intelligent and outstanding in their field. Miss Jones is proficient in nursing practice and performs their duties with discipline. She uses her skills, knowledge and competencies to provide best care and treatment to the patient. But, it is also found out that she is unsure regarding her managerial as well as leadership style which prevents her to effectively manage their leadership duties.

Support of theories in aligning management style in different contexts

Leadership styles

Leadership styles are the kind of behavioural approaches and methods employed by the managers and leaders to inspire, encourage and direct a person or group of people. A leadership style decides how managers apply strategies to achieve given goals and objectives while liable for expectations of stakeholders and wellbeing of staff members. There are numerous admirable leadership styles which influence work of people and some of them are given below:

• Autocratic leadership style – The autocratic style of leadership categorised by a person control over every decision and little contribution and input from team members. They usually take decisions based on their own opinions and judgements. Autocratic leaders rarely accept the suggestions from other people. This leadership style only works in some situations (Piwowar-Sulej and Iqbal, 2023). It adversely impacts the morale of the employees and often ignores creative and innovative solutions and opinions.
• Democratic leadership style – This leadership style is also called as participative leadership that heavily focuses on participation of employees in decision-making process of business. The leaders who adopt the participative leadership style provide equal opportunities to the team members to take part in decision-making and give creative ideas and opinions (Fries, Kammerlander and Leitterstorf, 2021). They give priority to innovation and always identify multiple solutions to solve the problem.
• Transformational leadership style – This leadership approach mainly designed to provide workers more room to be innovative and creative and identify new solutions to the problems. Transformational leaders understand how to motivate and encourage workers to carry out tasks in ways which make meaningful transformation. This kind of leaders have capability to adapt various situations and solve tasks.

Leadership style utilised by Mrs. Brown

Mrs. Brown has adopted and implemented the autocratic leadership style while performing duties and managing employees. She is highly experienced in her field and she has been practising for 20 years. She has good knowledge but does not want creation and innovation. Whenever any kind of creative ideas expressed by the other professionals for the service development then she rejects ideas. Mrs. Brown also does not want any changes in the workplace. This leadership style is similar to transactional leadership theory because transactional leaders also ignore innovation and creation. This kind of leaders always uses their own ways to perform work and do not provide chance to employee to develop.

Leadership style implemented by Mr. Baktu

Democratic leadership style is utilised by Mr. Baktu which helps him in many ways. He takes so much interest in job and put lot of efforts to perform his duties. Mr. Baktu always likes to attempts new and creative ideas to complete work in accurate way. He believes that motivation is critical factor in the organisations so Mr. Baktu always motivates their staff members. He also spends enough time with the healthcare workers and provides appropriate guidance and direction and empowers workers. Transformational theory of leadership is similar to democratic style. A transformational leader also gives power to the employees to take part in decision-making process and provide creative ideas. Although, he is critical thinker but criticise other managers when he is frustrated.

Leadership style used by Miss Jones

Miss Jones adopts the transformational leadership style that promotes effective system. This type of leaders clearly explained the expectations and responsibilities. She is knowledgeable and well-informed about her occupational field. Miss Jones supposed to be capable in the nursing practice which helps to conduct work in an excellent manner. On the other hand, she seems hesitant about her leadership style. Transformational style of leadership helps Miss Jones to encourage health care workers to carry out their tasks.

Utilisation of leadership models and theories to develop team

Significance of leadership theories for managers to build and manage team

Leadership theories are kind of principles which describe how and why several people have tendency to be a leader. Different leadership theories also look to reveal the attitudes and traits of the managers. There are many excellent leadership theories that provide opportunities to the people to learn about and develop their leadership abilities. Leadership theories allow managers to encourage participation of staff members in different work related activities. Theories also motivate leaders and managers to make appropriate changes in the existing business process and working methods instead of depending on old and ineffective ways. Theories of leadership provides deeper understanding regarding leadership dynamics which further assist them to make informed decisions for team members and solve their problems. Managers also set vision for their staff members and raise their morale that helps them to do better work.

Contribution of McGregor’s theory in development of team

McGregor’s theory of X and Y are based on the motivation of human. Theory X is kind of authoritarian style of administration which states that workers want to be communicated what to do instead of take charge and decisions. Theory Y is based on the rules that workers desire to work and take responsibility as well as they do not require supervision. McGregor’s theory emphasised the significance of understanding requirements of the staff members and build supportive and flexible work environment (Heller and Harrison, 2021). While, according to theory X, managers should control the behaviour regarding worker’s task. In this scenario, Mrs. Brown uses the McGregor’s theory X and always try to control the situation and do things according to her. She is not able to improve the efficiency of the operations and health care facilities. Mrs. Brown utilises the McGregor’s theory to develop the team at the workplace by identifying and understanding the needs of the employees and building a supportive work culture.

Contribution of Situational leadership theory towards team management

Situational theory of leadership advocates that no single leadership is excellent. According to this theory, leaders should use leadership style according to situations and skills and commitment level of workers. This leadership theory is highly flexible which is mainly formulated to increase potential of staff members while fulfilling the company milestones. This kind of leaders is charismatic and excellent communicator who interacts with their team members. They provide direction along with the support to the employees in their tasks. Situational leaders also provide training and development opportunities for employees so that they can learn skills and knowledge and perform job duties efficiently (Wuryani et al, 2021). Mr. Baktu has adopted the situational leadership theory because he has similar qualities and traits. Mr. Baktu focuses on team development by encouraging and directing them. Mr. Baktu uses the situational theory to delegate tasks and duties to those healthcare workers who can work independently.

Contribution of Contingency theory in team development

Contingency theory is one of the key organisational theories which states that there is no best way to manage an organisation, to lead team or to make appropriate decisions. According to contingency theory, companies must adjust their structure as well as strategies to internal along with external environment to enhance their performance or to survive in the market. This leadership theory provides power to the managers to change their styles based on the particular situations and incidents. Through evaluating the factors such as; team relationships, own ability and task complexity, managers can select precise tool for job (Abedin, 2022). In Beverley Care Home scenario, past managers Mr. Robertson, Miss Johnson and Mr. Baktaria used the contingency theory because in past, the care home received outstanding ratings in terms of management and leadership. Leaders use this theory to assess the situation and choose leadership style according to it. After that, they apply the selected leadership style to solve the tasks and handle complex situation.

Different strategies utilised to solve conflicts happening between people

Conflicts in healthcare organisations

Conflicts are common part of any organisation including health care organisation but it is crucial for management to focus on resolving conflicts timely. A team of workers is considered as gathering of individuals meet up for achieving common objectives. The companies in healthcare service sector have to deal with the multiple tasks and activities which can create conflicts among people. There are many factors such as; ineffective staff communication abilities, low personal tolerance, poor patient perception, internal management structures, different opinions and incompatible personalities. These kinds of issues easily develop the conflicts among team members and management (Kilag et al, 2024). These conflicts also impact the overall health care services along with the administration operations. So, it is crucial for the Beverley Care Home to focus on different issues that created the dispute situation in the organisation.

Strategy to solve conflict between Mr. Baktu and Miss Jones

Mr. Baktu judges the management as well as leadership styles of Miss Jones in the workplace. As a responsible healthcare worker, Mr. Baktu is confident about her abilities and skills and easily handles the staff members. On the other hand, although, Miss Jones is expert in her field but unconfident about her leadership approaches. Empathy skill can be useful to eliminate the issues between both managers. With the help of empathy skill, Mr. Baktu listen to the insecurities of Miss Jones and try to understand why she feels uncertain about her management skills. After knowing the concerns, he can identify solutions and solve the problems. It will facilitate to boost confidence level of Miss Jones and she will definitely perform managerial duties in an excellent way (Handayani and Pranoto, 2023).

Strategy to resolve conflict between Mr. Baktu and Mrs. Brown

Mr. Baktu is good manager and always inspire their team members. But when he is unsatisfied or frustrated, he criticise the leadership and management practices of the Miss Jones. She does not focus on workers and only use own ways to complete work which created conflicts between Mr. Baktu and Miss Jones. Mr. Baktu should follow the strategy such as; communication skills which will be helpful to solve problems between them. He can directly communicate with the Mrs. Brown and provide information about her inefficiencies. Collaboration can be helpful conflict management strategy that stresses on a high level of support of all involved parties. Communication skill helps to promote empathy among managers which can further facilitate to reduce possible conflicts. Mr. Baktu can advise some ways to Mrs. Brown so that she can improve her leadership style and manage responsibilities in effective manner. If he will tell about benefits of the other leadership style then it will help to convince Mrs. Brown to change her working ways.

Strategy to resolve conflict between Mrs. Brown and the new staff

Mrs. Brown should concentrate more on their employees and need to listen their ideas and opinions. Otherwise, it can highly impact the staff members work, health care services and overall business operations. She needs to think about the teamwork approach which is an excellent strategy to reduce conflicts among manager and workers. She can use emotional intelligence skills to manage the feelings of own and other people. She can also empower the employees to take control and motivate them to participate in decision-making procedure (Bertello, Bogers and De Bernardi, 2022). This approach will increase the confidence level of healthcare workers and they will take more interest in giving creative and innovative ideas regarding healthcare facilities and own job duties. Moreover, teamwork will increase the respect and trust of employees towards the Beverley Care Home and they will make lot of efforts to perform their duties.

Improvement plan to enhance provision area in healthcare

Beverly Care Home has gained the excellent ratings in past because of their exceptional leadership and management. But, according to the internal report, care home is facing many problems related to workers and health care services. Relatives of patient have raised issues regarding care and also consulted with the senior managers but they have not got helpful feedback. Junior staff members looked so confused and their morale is also low. New employees are not capable to perform their job duties because of poor understanding about their job roles and skill gaps. This area of improvement falls under the professional values, attitudes and behaviours theme because the managers need to change their behaviours and practices regarding management of operations. The detail plan of improvement is given below:

Title: Professionals values, attitudes and behaviours

Aim:

• To enhance the human resource management of the Beverly Care Home to improve employees performance and behaviours

Objective:

• To enhance the motivation of the employee through using different leadership style within 2 months
• To improve teamwork through organising more group activities at workplace within 3 months
• To boost the morale and competencies by training and development of the employees in 4 months

Strategies

It is most crucial for the operations managers to focus on strategies and try to make excellent strategies. The managers need to apply all strategies in appropriate manner so that it gives positive outcome instead of failure. There are different strategies that can be utilised by the care home managers:

• Set goals – Organisation should make clear and relevant goals and objectives after evaluating the situation. It will help to carry out the plan in right direction and provide purpose (Willmington et al, 2022).
• Budget planning – Effective planning of the budget is important because without money the managers cannot implement plan into action. The estimate plan for application of this plan is £ 50000.
• Communication – Change manager need to communicate plan with the all subordinates and employees to increase awareness. Different communication channels like video conferencing, email etc. will be used.
• Evaluate obstacles – Managers require evaluating process to identify obstacles and try to overcome it. Hires to goal, client satisfaction and employee satisfaction KPI’s will use to evaluate process.

Resources

Human resource management, financial resources, technology, physical resources and marketing resources will be required for this plan (Abelsen and et al, 2020). It will make possible for the managers to complete this plan successfully.

Time frame

Overall, this improvement plan will take approximately 6 months to complete in an effective and efficient way.

Justification of the plan

Beverly Care Home provides health care services and is also experiencing the issues of lack of management efficacy and leadership abilities and poor teamwork. This improvement plan will surely help the care home to improve its management as well as recruitment procedure (Vaishnavi and Suresh, 2020). The result of this development plan will depend on the implementation process.

Ethical considerations

The company and its managers will comply with all ethics and moral values while implementing the plan. This plan will follow all rules and regulations properly. The company will respect the thoughts and opinions of the people who are associated with the plan.

Potential impact of the plan on the service provision and outcomes

This development plan will highly impact the provision of the health care services as well as outcomes in the Beverly Care Home.

Impact of plan on service provision

• High quality services – By implementing this plan in successful manner, the operation managers will be able to provide high better quality services. This plan will give chance to the managers to change their existing practices and adopt new approaches and working methods. When they will focus more on their practices, it will definitely help in improving healthcare related services. The care home will capable to enough to provide full support and quality care to the patient.
• Enhanced worker performance –The organisation will provide sufficient training and development to the new staff members. It will help them to improve their skills and abilities and skills and get knowledge about numerical competence (Kapologwe et al, 2020). Training and growth ultimately helps in improving performance of the health care workers. Workers will use new skills and knowledge while performing the tasks and complete work in an accurate manner.
• Better team work – This improvement plan will allow HR managers of care home to change their management approaches and practices. They will make efforts to adopt new leadership theories and styles and implement in own practices. Managers will focus more on team work and collaboration in the workplace. Employees will take more interest in group work and collaboration that increase the engagement of the workers in their jobs.
• Reduction in worker sickness – The workers of care home are regularly experiencing the sickness. Worker sickness level is continuously rising which is creating many problems for the health care organisation (Alderwick et al, 2021). This improvement plan will help to reduce sickness level by prioritising the wellbeing of workers.

Impact of plan on patient outcomes

• Increase patient satisfaction – Care home will change their current health to offer the better quality services to the patients. When needy people will receive excellent services then it will increase their satisfaction level and they will also suggest this care home to the other needy people.
• Improve health and well-being – Beverly Care Home will provide facilities which are accessible, justifiable and effective. The care home will make sure that all patients get equal to receive treatment. This will further help patients to recover from illness as soon as possible and live their life peacefully.
• Boost trust of patient family – Outstanding healthcare facilities and management can be helpful to increase the trust of family members of the patients. If the care home will constantly provide quality care then they will never choose another hospital or care home (Ferreira and Marques, 2021).

Disadvantages of plan

• In-effective backup plan to reduce resistance – It is possible that when managers will communicate about the upcoming changes in the workplace then it can create issues. Workers do not want to change their existing ways and adapt to new ways because of fear of failure. Thus, healthcare workers can show resistance towards change if managers do not have effective plan.
• Being expensive and time-consuming – The implementation of plan quite costly and it will also take a lot of time. These are the disadvantages of this plan and it is crucial for care home to address these issues. Collection of essential information to facilitate plan will be time-consuming. Different stages in planning can take time as there is no limit of exactness in planning tools.

Conclusion

As per above report, it has been conclude that management and leadership are two crucial aspects of any organisation. Leaders and managers set the goals and objectives for the organisation as well as employees. Operations management is one of the crucial functions of the healthcare organisations which are done by operational manager. Operational manager efficiently organise, control and oversees the products, services and employees. This report has identified that managing healthcare, strategic planning, managing team, distribution of right resources and training and growth of workers are some responsibilities of the organisation. This report has explained about the personal skills such as; people management, leadership and problem-solving skills which are useful for managers to handle different functions in the organisation. Different type of leadership theories like transformational leadership theory, transactional leadership theory and trait theory of leadership are utilised by the managers of the Beverley Care Home.

The managers of the care home also used various leadership styles such as; democratic, autocratic and bureaucratic styles of leadership. It has identified that managers need to make some changes in their leadership styles because ineffectual leadership style like autocratic style can increase the conflicts among employees and managers. Furthermore, this report has discussed about strategies of managing conflicts such as; strong communication, active listening and teamwork can be helpful to remove issues and build flexible work culture. In addition, this report has developed the improvement plan to improve areas in the care home faces the problems. This plan included the aim, objectives, strategies, resources, time limit, and validation along with the ethical considerations. This report has also discussed the possible effect of improvement plan on provision of services in healthcare practice.

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Author Bio

Saul Carter   4 years | Masters

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