Leading Change In Health And Social Care Assignment Sample

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Introduction Of Leading Change In Health And Social Care Assignment

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Task 1

Explain stakeholder roles in reaboutity and standard in Social Care settings.

The purpose of this paper is to describe how different stakeholders can ensure the quality of health care together. Johnson & Johnson In this company, the shareholders, try to maintain the quality of the company and judge in terms of multiple countries. That is to say, the health structure of the companies is created based on the quality of the country, and the shareholders spend their money accordingly. It is important to keep in mind that they do not spend money unnecessarily, so they use a variety of observations to ensure the relationship, as well as the military environment based on the money spent and help the company accordingly.

Explore the role of external agencies in setting and maintaining standards.

Like every company for setting standards and keeping themselves in the market, Johnson & Johnson Companies No one is keeping an eye on them as they compete in the market. Not only this, with the help of other health care providers, you have to keep an eye on the progress of every p of the way. So to survive in the market and compete with the competitors, this company is motivated differently.

Evaluate the impact of poor quality and standards on health and social care.

Quality must be adhered to in all respects, but quality must be adhered to in the field of health; otherwise, all the patients who are admitted to the company's hospitals lose their ability to resist the disease, and if the number of patient deaths increases as the patient's illness progresses, then the companies have to face losses. So the Johnson & Johnson Company, in addition to keeping themselves financially well-off, spends that money on first-come, first-served treatment of the patient, and in that case, their quality is paramount.

Analyse methods for evaluating Health and Social Care quality of service provision.

  • Structure performance

To understand the methods, first of all, you need to perform your actions within a certain structure

  • Utilisation performance

These companies need to Utilise performance, and the Johnson & Johnson Company manages its operations accordingly.

  • Outcome performance

It is necessary to work according to the results of the work and to put effort into that work

  • Sustainability

Sustainability should be maintained as long as it can be maintained. The next part needs to be changed to create a new structure

  • Quality of care

Johnson & Johnson This Company focuses on the quality of care for patients.

Explain ways in which quality can be measured in health and social care.

  • Structural Reorganisation
  • Incentives
  • Motivation
  • Standards Setting
  • Supervision
  • Monitoring Systems
  • Policy Making
  • Management Actions
  • Problem-solving
  • Benchmarking
  • Quality (Re)-Designing

All of the above are interrelated, and the quality of a healthcare company is judged by them. So these are called another way of determining quality in health and social care companies.

Evaluate approaches to implementing quality systems

Better process control, The key feature of the Johnson & Johnson company is that they keep process control within their empowerment even though they carry suggestions from shareholders.

Process improvement, Improvements are made in the processor if necessary

 improved product or service quality,

They have to keep an eye on the quality to keep themselves in the market

increased productivity,

There is no set standard for productivity in the healthcare society. It can be increased or decreased if necessary.

Analyse barriers to delivery of quality Health and Social Care services.

The barriers to health and social care are

  • Physical barriers,
  • Psychological barriers,
  • Financial barriers,
  • Geographical barriers,
  • Cultural/language barriers
  • Resource barriers.

Task 2 of 2 - Change management plan and report

 Analyse factors that drive change

There are so many factors that can drive changes in health and social care services. It is important to understand the socio-economic development of the environment of the organisation. In the case of Johnson and Johnson, the effectiveness of socio-economic development is not a massive problem because of the proper establishment of the people of the society. However, there are so many factors that need proper discussion.

In this context it can be said that Johnson and Johnson is an organisation of some important health care products. In this context they can change their different management plan with the concern of the different diseases. The product management department is related to this.

It can be said that the global pandemic is still not over. That is why different changes in many organisations have been implemented. Johnson and Johnson can change their pattern of digital marketing, and they can also spread awareness about the pandemic in this way. They can bring changes in the marketing department for that.

Supply chain management is an essential factor in the case of health care products. That is why it is important to make it more proper and easily available for the customers.

The satisfaction of the customers is involved in this context because it is related to their health. That is why in the customer care process, some changes can be imposed.

Describe underpinning theories of change management.

There are different theories of change management.

Scientific Management Theory

It is based on five principles

Rule of thumb:

In this principle, it has been described that the manager is responsible for analysing the condition of the organisation and choosing the best option for change.

Harmony Not Discord

It is important to have harmony between the workers. It helps to adjust the underlying changes.

Mental revolution

Change in the attitude of the workers and the management is related to the mental. It needs to be prominent. It helps them to adjust to the situation more easily.

Cooperation, not individualism

In the context of a change in the management, they should focus on cooperation, not on individualism.

The efficiency of every employee

The development of the efficiency of every employee is required for the adaptation of changes properly.

There is another theory called System management theory. It is used for massive development in an organisation. The organisation at first needs to be divided into subsystems after that, important to the synergy between the solar systems. After that, the internal and external interaction is analysed, and the change is implemented.

In the case of Johnson and Johnson, the company is already a developed organisation. It can be said it is important to analyse by the management.

Describe approaches, tools and techniques that support the change process.

Behind every change, there is a 'why'. It needs to be analysed properly for what reason the change has been imposed. It helps to impose the tools and techniques of the underlying changes, in the case of health care organisations like Johnson and stakeholders at every level. It is important to make the stakeholders adjust to the changes.

Designing a roadmap of the change initiative is essential in this context. Elsewhere it is not for an organisation like Johnson and Johnson to fulfil every nook and corner.

It is essential to involve a large number of employees in the initiative because a proper amount of human resources make the change process easier.

The organisation needs to be up to date during the implementation of changes. That is why technological implementation is required for health care services.

The obstacles related to the process need to include. It delays the process of change. Risk management needs to be effective in this situation.

The financial changes and accounting changes are also important in this situation. The finance department needs to chalk out a plan of investment for the underlying changes in the organisation.

During the pandemic, n should focus on digital marketing. It is an important tool for change.

Explain the importance of effective change management for service provision.

There is an importance of effective changes for the health care services.

Engaging more staff is an essential factor. It makes the entire process easier and faster.

Technical changes make the organisation up to date, and the organisation can easily get competitive advantages in this way.

Digital marketing strategy makes the organisation more popular, and it makes the process more creative and attractive for the customers. Customer involvement increases for digital marketing aspects.

It is essential to have a proper understanding of the aspect. All of these factors are ting factors. In a healthcare organisation, it is important to implement changes as per the diseases. They also produce baby products. It is essential to bring changes in the baby products as per changing environment. Not only that, but pandemic related health products are also essential in this context.

 Create a plan and implement effective change within a Health and Social Care organisation

Johnson and Johnson is a renowned organisation, and the organisation needs to illustrate the chord changes.

At first, they needed to know where the changes needed to be imposed. In that, the production department can be chosen for change.

The production department needs to analyse the diseases related to their products. Not only that, the pandemic has initiated the situation of change for the production department of the healthcare industry.

As per their new products, they can use their digital advertising aspects. The promotion of the brand and the products need to be drawn in a creative way that can engage more customers.

Assess and select relevant tools and techniques to implement and manage change.

In this context, it can be assessed that with the help of proper market research, the organisation can implement some techniques and tools.

  • They need to recruit more employees to make the process easier and faster.
  • They need to set a proper budget for the plan.
  • It is essential to recruit digital marketing experts in the organisation.
  • Diseases related research is also essential for the company.
  • The use of advanced technology is required for the organisation.

In this way, they can select their tools and techniques for the required changes.

Create a plan for implementing change in an organisation eiTher need to be taken to bring about a change in the whole organisation through a set of rules, a decision made by a specific person is not in the interest of any company, and neither does Johnson & Johnson.

  • Invite suggestions from everybody possible.

To build a company, every employee has to work equally, so it is the responsibility of the authority to take suggestions from everyone. So in creating a new plan, everyone needs to be united, and everyone is invited to give suggestions.

  • Hold frequent formal and informal meetings.

Meetings are needed to bring people together, whether needed or not. Because of the meeting, the idea of the human heart is transmitted.

  • Involve teams in planning and implementation.

Planning needs to bring the team together because that's where the new ideas come from that move the company forward.

  • Manage an individual's expectations of the change with care.

It is necessary to listen to the opinion of every employee and judge it.

  • Communicate, communicate, and communicate during change.

Change needs to come through continuous communication. 

Make arrangements to monitor and evaluate the progress of the change plan.

Step 1: Identifying the focal problem and the need for a project

To solve any problem, you have to go to the centre of the problem and find a way to solve the problem; otherwise, it is a waste of time to solve the problem without knowing about it. So the root of the problem should be identified first.

Step 2: Planning the project

Any planning requires a fully structured project to result. Otherwise, a projection cannot be accomplished by merely concluding the image plan.

Step 3: Defining a monitoring and evaluation framework

INPUTS, Financial, human and material resources used for development intervention.

ACTIVITIES, The steps were taken by which the inputs are combined to create a specific output.

OUTPUTS, Commodity capital goods and services that result from development interventions.

OUTCOMES, The short-term and medium-term effects of the output of an intervention vary depending on the development situation.

IMPACT, Real or objective change in human development as measured by the improvement of human well-being in human life.

Step 4: Identifying relevant indicators

Establish foundation

Clarify agency guidelines and goals for monitoring.

Identify indicators

Management authorities know how to define action monitoring goals.

Apply and refine indicators

Finalise the proposed method, dataset and product.

Step 5: Identifying data collection tools and methodologies

Interviews, Interviews are one of the most important ways to reach out to different types of people to gain knowledge about methodologies.

Questionnaires and surveys, From questions and surveys, it is possible to get a clear idea of the attitude of the people towards the health industry and to think about how to run your company in the future.

Observations, The present status of the environment can be known from the observation.

Documents and records, Future decisions can be made by judging experience through information and records.

Focus groups, The kind of people with the most doubts can be focused on, and the work can be done accordingly. On the other hand, targeting a specific group of people can only be reviewed, and the management of the company can be changed accordingly.

Oral histories, Planning for the future can be done according to the verbal experience of the people.

Apply a stakeholder analysis to understand the potential resistance to change.

Education and communication

Companies have to make changes as per the choice of the shareholders and maintain liaison with other shareholder companies accordingly. Due to the lack of communication, various types of misunderstandings are created for the Lake of Information.

Participation & Involvement

The participation of the shareholders in the company brings a different dimension to the company as they are associated with more than one company and have developed and experienced concepts in the management of the company, so their presence takes the company to new heights.

Facilitation & Support

Each employee of each company should be trained individually as per the demand of the shareholders, and they should be hired according to their special skills.

Negotiation & Agreement

The need for shareholders to take the company forward is undeniable, and therefore they have to deal with and win the hearts of the shareholders through various offers.

Manipulation & Co-operation

Use electoral information or put potential opponents in a desirable role in the conversion effort to gain their approval.

Explicit & Implicit Coercion

The threat of losing a job or promotion opportunity; Those who cannot change are dismissed or transferred.

Critically evaluate relevant strategies for managing organisational change prevention.

  • Listen First, Talk Second

 Several strategies need to be adopted to run a company individually, one of which is to listen to the rest of the members of the company first and then express yourself. In this case, on the one hand, as you know about the ideas and attitudes of everyone, on the other hand, you play an important role in understanding the situation.

  • Communicate the Reasons for Change.

There are many people inside the company who do not have communication. However, it is only necessary to keep in touch to make changes in the company, especially in the case of healthcare companies; otherwise, it may affect the patient's life.

  • Get Excited.

The excitement of having to make a new change needs to be within the people within the company; otherwise, the whole system will fall apart.

  • Make it About Employees.

Changes should be made not only in the infrastructure but also in the salaries of the employees of the company as required, only then will they be affected to do new work.

  • Delegate Change.

There is a need for change in not being able to represent a particular person or group of people, but the ability to judge between good and evil will come from the representatives within the company.

  • Show Them the Data.

All employees of a health care company should be provided with prior data so that they can be inspired by their previous records and try to manage themselves accordingly.

  • Implement in stages.

Company employees and others need to be prepared for the situation in advance, keeping in mind the ability to deal with the situation on stage.

  • Practice change management exercises.

Even if the management changes, it will not have any effect on the company.

To maintain it, it is necessary to keep the practice of changing management from time to time.

Evaluate the effectiveness of quality systems, policies and procedures used in health and social care settings

To evaluate a company like Johnson & Johnson, one needs to know about quality, policy and procedure.

Quality system

Choosing a healthcare provider or hospital, evaluate and evaluate their quality; how much other patients were satisfied with their experience, how well the patient was cured, the cost, the rating.

  • Examine the acceptability and adherence of new or modified practices.
  • Examine how and to what extent new practices are affecting patient-centred care delivery.
  • Evaluate how much the patient care experience is improving.


Evaluating the context, activity, characteristics, or outcomes of a domain in a policy process is called policy evaluation, which requires systematic collection and analysis of information.

  • Process Evaluation.
  • Outcome Evaluation.
  • Impact Evaluation.
  • Cost-Benefit Evaluation.


Constructive evaluation that evaluates the type, quantity and quality of program activities or services is called process evaluation.

  • Determine what is to be evaluated
  • Establish standards and criteria
  • Plan the methodology
  • Gather information
  • Analyse the results
  • Take action
  • Re-evaluate

The factors that affect the achievement of quality in health and social care provision

  • The Social and Economic Environment

From an economic point of view, the Johnson & Johnson Company is in a state of disrepair, and it is important to look at what kind of money the Johnson Company seeks to make, as well as what kind of people can get the company.

  • Health Behavior.

It is also important to monitor where the company is inpatient care and how other healthcare companies are winning the hearts of patients. Otherwise, falling behind in the competition may create obstacles in the way of marketing in the market.

  • Clinical Care.

It is not possible to get rid of all the responsibilities by admitting patients and completing their treatment just for the sake of earning money.

In addition to being clinically involved with the patient as a whole, it is possible to make a financial profit just as much as the company's presentation can be enhanced.

  • The Physical Environment.

It is possible to understand the position of the company by observing the physical environment of the company in society.

Suggest ways to improve the quality of health and social care services

  • Collect data and analyse patient outcomes. If you can't measure it, you can't handle it

Their recovery rate is measured by collecting data from the patient, and from there, reviews are collected, and the patient knows what kind of improvement they want in service.

  • Set goals and commit to ongoing evaluation

 The concept of evaluation is based on the setting of certain goals in the process of introduction of evaluation and the result of that goal.

  • Improve access to care

The most important thing in the healthcare industry is to take care of the patients, so it is very important to improve the care system.

  • Focus on the patient's engagement

There must be constant communication with the patient, which can take the company to the pinnacle of development.


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