Quality Management For Organizational Excellence Assignment Sample

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Introduction Of Quality Management For Organizational Excellence

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Quality management is a method which is used by businesses to ensure that the tasks which are desired are being done on perfection. Quality work leads to greater results because clients trust the products and services and make the profitability be present as well for the long run of the business.

 Quality tooling company is established in the early 1960’s in North East of England. The company was manufacturing items which comprise the engineer’s rules but slowly shifted to micrometers and other specialist items as well. Opportunities are higher when the business improves their quality of working. To be able to compete with the competitors business has to make sure that they are taking the right actions of quality management and the processes which lead them to this.

The report consists of quality improvement strategies which can be used by Quality Tooling company for their benefit and overcome the competition as well. The report concludes with activities and recommendations that will assist the organisation in continuing to improve and gaining a long-term competitive edge.


Companywide quality improvement strategy

The organization's development for quality improvement must be done successfully in order to have the correct operating and performance, which will be a major factor. Quality Tooling Company must provide extensive training to the staff because they employed graduates, it is also vital to ensure that adequate working conditions exist (Ershadi and Dehdazzi, 2019). To be able to improve quality changes occurs as a result of advancement in order to increase quality, but the firm can also have its own distinct character and processing of its operations. It is critical for market companies to ensure that they are taking the proper steps in order to maintain proper working conditions in the long run.

National quality standards practises are also prevalent in the market, which enterprises must adhere to or face harsh consequences from the government. Businesses can conduct assessments of current processing and regulations to ensure that appropriate improvements are made. Strategy of quality are present for the business like just in time, total quality management, etc strategies which are present and that is going to make the business be able to have the right operations. To be able to preserve the quality of the organisation as well as a positive cultural component, the appropriate frameworks must be applied. In order to obtain the greatest potential results, not only the people but also the management will need to focus intensely (Nenadál, Vykydal and Waloszek, 2018).

Customers and the company's brand value are two significant drivers for quality improvement; therefore improvement and innovation are two important characteristics that the business must have. Development must also be carried out in the practises in order to achieve successful quality improvement. The management must place a strong emphasis on the company's personnel that is being trained (Fonseca, Domingues and Sá, 2017). Quality improvement strategy which can be used by Quality Tooling Company is that there are a lot of steps which can be followed in order to get in new products.

Following report would be discussing the strategy for the business.

  1. Front load the work

Understanding the data which is present in the market is very important for the company to have so that there is going to be an effective base. Planning is done in this field to ease out the quality control, and other distribution based operations easier.

  1. Set the pace

The actions which are being decided by Quality Tooling Company have to be done well so that they would be able to handle it appropriately. Setting the pace gets in an objective to follow and make sure that the company would be able to have the right working and monitoring the working as well.

  1. Build the team

After all the setting of pace and work which needs to be accomplished the business has to have a good team to understand the quality standards per the company’s manufacturing norms. Good team work makes the processing and operations higher which helps in achieving the target and goals very quickly (Nafei, 2018).

  1. Start with the end in mind

When the company starts working they must think of the end goal and make sure that all the actions are falling in place so that the quality management can also be achieved. Business has to make sure that they are having the right profit margins with quality standards as well.

There are numerous benefits that a firm may have when it implements a company-wide quality improvement strategy that ensures higher performance. The amount of overtime worked by the company's employees will decrease, which is a positive feature for the company (Motallebi Varakani and Askary, 2019). Quality Tooling Company must ensure that the medical equipment they are looking to purchase is of good and efficient quality by making sure that there is monitoring by the management.

 On the other hand, they must make certain that they are not putting undue pressure on the company's staff. Customers need quality since they invest in the products and services, which is why the company must ensure that it can sustain this feature. The organization's cultural characteristics must be preserved in order for them to be able to have the best working and performance in order to acquire the best attention in the competition. The engineering profession demands high-quality work, and without the appropriate knowledge, there is a significant risk in the working environment that can arise (Khuda Bakhsh, Iqbal and Naz, 2021). Effective planning for quality improvement is also required so that the organisation can improve. Management must provide a sense of direction in order to ensure that the company is running and performing well in the long run, which is beneficial to the whole operation. The company has been recognised for the last three years, so they want to make sure that they can keep working and get better recognition.

  • Total quality management

Total quality management is a technique that ensures that business operations are always improving. The organization's quality must be improved on a regular basis in order to meet the expectations of the audience and maintain the business's market value. 21st century has developed from the past and it is important for the company as the energy and vision are very different in this period of time. Coming generation will have to get in better ideas and innovation and the branding of the company increases. Quality service and client loyalty must both be present in order to contribute to the best efforts that may be made (Al-Dhaafri and Alosani, 2021).

Benefits of this total quality management are that there is going to be right identical efforts, work processes and unnecessary tasks. Quality Tooling Companies must ensure that they are working properly by obtaining all the components of TQM in order to improve their products and services in the future. There are several disadvantages to this approach, such as the fact that it can be time consuming and that it requires continual client happiness, which is not a good factor for a business to have.

The organisation must also focus on the company's employees to give efficient working for the business is able to expand and develop further. The company's resources will be sustained in the long run, which will be good for training and growth, as well as a better time consumption than is currently available (Sampaio, 2017). As the workings of the industry change, so do employee performance and activities, as well as quality improvement.

  • Quality assurance

It is a method of controlling and monitoring the problems and challenges that the organisation has when working on product manufacturing. Quality assurance focuses on reducing errors and avoiding problems during the manufacturing process. The Quality Tooling Company uses quality assurance to prevent production concerns and to handle workplace issues related to producing products for precision medical equipment for research work. This method is used by Quality Tooling Company because it provides the benefit of assuring that the product is of high quality and free of defects. It also has the advantage of reducing consumer complaints and increasing customer happiness. Customer satisfaction is one of a company's main goals when it comes to providing services in the market. The drawback of this action is that it would be time consuming and for businesses there have to be instant improvement in the profit margins so that there is going to be higher outcomes. Quality assurance is an expensive process that necessitates a large sum of money (Fonseca and Domingues, 2017). Staff must also be trained for the assurance process, which involves both time and money. A quality tooling company must ensure that their working standards are consistent in order to achieve improved performance.

Quality Tooling Company ensures that the proper distribution of its products and services is in place by monitoring and inspecting them. Their protocols and measures must be in accordance to the regulatory norms and rules. Additionally, the quality management components such as overall quality management must be there to ensure that a superior product industry exists (Csapai and Berke, 2020). Quality Tooling Company must also have a strong online presence in order to effectively communicate and raise awareness of their products and services in the marketplace. Data can be collected as well by the company to make sure that they have taken the right actions of communication and the customers are being maintained.

  • Quality Control

Quality control is the process of trying to improve the business's quality standards in the workplace. It is critical working process for the case company to improve quality of products at work in order to maximise efficiency while maintaining higher standards. Quality control is used to ensure that the product quality of the company's products sold to clients in the market is maintained. It is a method of raising quality and processing of production standards in order to address quality issues while maintaining set controls (Aly and Ghoniem, 2020). Quality Tooling is a company that manages quality in order to benefit the business by preventing defective goods and services. It also aids in better control checking of production in order to deliver high-quality product offers in the market, and it provides control over disruptive production that must be regulated.

Working in quality control for a business has a number of disadvantages, one of which is the inability to control resource waste. When a corporation works on quality control, the process necessitates a significant amount of investment and money, which might put the company's entire finances in jeopardy for Quality Tooling Company. Quality control must be prioritised so that improved management can be achieved for equipments of medical industry for research, which is advantageous to the overall operation. Range issues must also be addressed, and the medical laboratory must be upgraded so that different stages can be identified and problems can be resolved in a timely manner. The testing of raw materials for quality control has also been increased, resulting in improved operating and functioning (Stoyanova and Iliev, 2017). The company's requirements must be met in order for it to be able to provide the best value in the long run. In order for management to better focus on the raw material and assure a higher level of output, quality management must be present. Processes must also be evaluated and managed to ensure that the proper processes are taken, which will benefit the services and the customer experience.

  • Sustainability of culture of quality

Qualities are present in the workforce of Quality Tooling Company, ensuring that higher standards will be achieved (Ubaid, Dweiri and Ojiako, 2020). Culture of the employees and the clients has to be maintained in order to be able to deliver the right expected products in the market. Cultural aspects get in good working environment as well in the company for smooth working and embracing the opportunities which are coming up. For being able to have any kind of change there is a need of having good analysed working so that they would be able to eliminate the risks and limitation which might rise. Value and beliefs must be high in the company for the population in order for the company to be able to operate more efficiently and work for long-term sustainability. The company must think about their long-term benefit and make decisions accordingly, which will be a major factor. Quality in the cultural component must be present, and the behaviour of the company's clients and employees must be learned so that proper action planning can be carried out (Alghamdi, 2018). Quality Tooling Company has programmes like Tuckman theory and Lasswell’s communication model in place to ensure that there is better communication and collaboration, which the company would be able to implement them effectively.

Based on the aforementioned quality practises, it can be deduced that the company has to develop for the betterment of the company so that they can gain greater advantages. There is greater potential for the company, and in this way, it will be able to establish market differentiation. Businesses must ensure that they are making the appropriate improvements in order to maintain their clients' trust and loyalty (Kumlangphaet, 2021). Quality Tooling Company gets in quality improvement so that that they are upholding the standards and value that they have established in the market over time in order to maintain their value. There is already a lot of rivalry in the market, so the company will have to make sure that they are taking by defining the quality improvement, setting pace and other factors (Al Yami, 2019).


According to the above report, a lot of complete quality management is essential for a business to be able to find the proper spot in the market's competition. To be able to identify the proper working conditions, social, economic, and environmental factors affecting product and service quality must be present. The medical industry has a standard for them to follow in order for them to be able to find the right posture that is also good for risk considerations. Quality Tooling Company has earned a great deal of experience and a high standard of work that will ensure long-term viability. Total quality management aids the organisation in developing cost-cutting strategies while also ensuring that future productivity is increased.

Training employees by having sessions can help Quality Tooling Company to develop quality management, and this would be a fantastic aspect in ensuring that their responsibility improves as well. Employees must be inspired and dedicated in order to deliver the greatest possible service to the firm and avoid making mistakes. Overall placement planning that must be checked on a regular basis to guarantee that the organisation obtains better results can be observed from the above report. Positive work place is very important for quality management to take place as there would be motivated atmosphere which the company would be able to have.


Recommendations and advice for a quality tooling company include the requirement for the company to hire skilled staff. Hiring candidates with expertise is critical for a company's ability to get a competitive advantage and ensure that they have a strong future chance. Employees must pass a screening test to ensure that they will be able to work more efficiently and effectively. Messing up with the font, colour, or any other aspect of the quality of the company has to be taken care of so that the company does not lose its value. Employees must be given the most up-to-date information, which may be provided through communication strategies such as accumulation theory, which Quality Tooling Company can use to their benefit in the long run. Methods of quality improvement which are just in time and quality management are effective measures which the Quality Tooling Company would be able to have so that there is going to be right working and functioning. To ensure that competitors do not take away the distribution base and new medical equipment that they have discovered, a tighter quality management strategy must be implemented. The corporation decided to hire graduates since they could ensure that they would be hired at a reasonable cost.

Another method which can be used by Quality tooling company is by checking and monitoring the activities which are taking place for production. Random checking and sampling of products and forces are required to ensure that quality management is in place. Controlled working is beneficial for Quality Tooling Company in order to ensure that the brand name is maintained and that the company functions properly. All of Quality Tooling Company's planning must be futuristic in order to operate more efficiently.



Books and Journals

Al Yami, A., 2019. The quality of work-life and relation to organizational excellence at King Khalid University of the faculty members' point of view/Business School Case study.

Al-Dhaafri, H. and Alosani, M., 2021. Integration of TQM and ERP to enhance organizational performance and excellence: empirical evidence from public sector using SEM. World Journal of Entrepreneurship, Management and Sustainable Development.

Alghamdi, F., 2018. Total quality management and organizational performance: A possible role of organizational culture. International Journal of Business Administration. 9(4). pp.186-200.

Aly, R.I.E.S. and Ghoniem, N.M.E.S., 2020. Shared Governance as A Pathway to Organizational Excellence: A Suggested Strategy for Selected University Hospital.

Csapai, E.G. and Berke, S., 2020. Analysis of Organizational Excellence Based on Independent Key Indicators among Hungarian SME Leaders. Regional and Business Studies. 12(2). pp.47-63.

Ershadi, M.J. and Dehdazzi, R.E., 2019. Investigating the role of strategic thinking in establishing organizational excellence model: A moderating role of organizational forgetting. The TQM Journal.

Fonseca, L.M. and Domingues, J.P., 2017. Listen to ISO 9001: 2015 for organizational competitiveness: Correlation between change management and improvement. In Proceedings of the International Conference on Business Excellence (Vol. 11, No. 1, pp. 916-926). Sciendo.

Fonseca, L.M., Domingues, J.P. and Sá, J.D.G., 2017. Leading quality in the 21st century: Profiles of quality and organizational excellence managers. Quality–Access to Success. 161(18). pp.34-38.

Khuda Bakhsh, D., Iqbal, J. and Naz, B.A., 2021. Total Quality Management Practices and Organizational Excellence of Government Secondary Schools in Khyber Pukhtunkhwa. Elementary Education Online. 20(5). pp.2839-2844.

Kumlangphaet, W., 2021. The Causal Relationship Models in Business Executive Development SMEs that affect organizational excellence. Asia Pacific Journal of Religions and Cultures. 5(1). pp.63-74.

Motallebi Varakani, A. and Askary, Z., 2019. Investigating the effect of organizational culture and knowledge management on organizational excellence. Journal of Research on Management of Teaching in Marine Sciences. 4(4). pp.134-149.

Nafei, W.A., 2018. Organizational Learning: The Means of Organizational Excellence. Impact Factor. 3.

Nenadál, J., Vykydal, D. and Waloszek, D., 2018. Organizational excellence: Approaches, models and their use at Czech Organizations.

Sampaio, P., 2017. Organizational excellence: The desired journey. In Quality Management Forum (No. Spring, pp. 6-7).

Stoyanova, T. and Iliev, I., 2017. Employee engagement factor for organizational excellence. International Journal of Business and Economic Sciences Applied Research (IJBESAR). 10(1). pp.23-29.

Ubaid, A.M., Dweiri, F.T. and Ojiako, U., 2020. Organizational excellence methodologies (OEMs): a systematic literature review. International Journal of System Assurance Engineering and Management. 11(6). pp.1395-1432.

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