MOD003696 Business Improvement & Change Assignment Sample

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Introduction of Business Improvement & Change Assignment

Business process management (BPM) is a challenging job in any company. While BPM is very important no matter what is the size of an organization. It is compulsory to make decisions timely and effectively with a proper analysis of the company's environment to bring high growth potential to a business. The case company for this report which is to be guided on business processes (BP) is BP plc. The British corporation (BP plc) is formerly known as Anglo-Persian Oil Company, Ltd(Britannica, 2022). The company was recognized in the year 1909 under a name of the Anglo-Persian Oil Company, Ltd and in 2000 the company name was changed to British Petroleum Company plc (BP plc). The British government became BP plc's principal stockholder in 1914, and even today also it remains in its position so.

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British Petroleum Corporation was a major investor in green energy in the late 20th century, and the company unveiled its slogan “Beyond Petroleum” in the year 2003. The report includes an in-depth study of business processes with management methodology. The report talks about the advantages and disadvantages of a business process. Along with this the report also contains the capabilities of an organization to evaluate its position and business processing techniques in order to evaluate the near professional change management practitioner level. The benchmarking concepts related to business processes are also discussed in the report. At last, the change management modules are explained in the report with relevant models on virtually all issues.

Task 1: Critically assess and evaluate the business processes

The business process is thegathering of related tasks that will discover the end in a delivery of goods and services to the client. The business process is similarly defined as the set of tasks or activities thatformerlyfinished the organizational goal will accomplish(Viriyasitavat, and Hoonsopon, 2019). This process must contain, a clearly defined input along with a solo output. The inputs contain all the elements that subsidize either indirectlyor openlyto an added worth of the goods and services. These elements can be classified into supporting business processes, management processes, and operational processes.

Related business process of BP that would benefit from Boston Dynamics' services implementation

  • Problem Solving Simplified- In BP, an operation structure is feasible since work procedures are well-scattered tothe accurate workers. Business processes allow workers to handle problems in the respective units with furtherattention and means(Viriyasitavat, al. 2020). BP takes effect if there are elements in need of improvement or resolution.
  • Condensed Risks- This one is well-associated to a problem-solving quality for BP. With a risks reduced, companies can make improved conclusions for the probable problems(Rowland, and Suler, 2019). With staff strategically positioned, businesspitfalls and risks are decreased to an extent that attention is well-preservedbesidesalso the resources are well-accomplished.
  • Measurability- Statistical or analytics informations are well interpreted and put out to help a business control what is working and that what is not. With a help of a modern technology, numerousprograms or implements help workersobserver and document records that matter.
  • Client and worker excellence- BP hits 2 distinct parts at a same timeemployee growth and client focus. Customers, obtain better clientpreferences, IT support, alsocustomer support for a goods and services they need(Aydiner, al. 2019). With the BPstructure, specialists can shape the careers in the challenging but in a rewarding stage also. In short, the business processes seems as a win-win solution.
  • Workforce or technology augmentation- Througha threat of automation on an increase, many workers are concerned about job security. In BP actual workers remains on a top. The company utilizing business processes demands inexpensive employees rather than smart super computers. In BP both remain maximized to confirm a quality of service and work.

Critical evaluation through the limitations of Business Process

  • Loss of funds and weak management - Benefits of a BPagenda will be completelyunderstood only if it executedproperly(Yang, al. 2020). Failure to observe the practices will result in a serious loss offunds and other resources. Whereas BP is reasonable, it is not inexpensive.
  • Limited modernizations- As stated above, modern technology or staff should be applied to the full level when it originates to a business process(Kondarevych, al. 2020). Though, there is information that companies employing BP are not that skillful at adjusting to modern technology or even innovative trends.
  • Lack of communication- Some establishments are concerned that BP's process of separating workflows or procedures might result in a poor communication betweena workersinvolved in diverse fields of the work(Campbell, al. 2020).

It is suggested to the case company that it should apply its business processes in a proper manner in its operating market as well as in its workplace. A good assessment of BP will benefit the company by decreasing its risk potential in many strategic making programs, it also helps the company to solve all government-related complications and petroleum industry problems. This will aid in increasing the company's sales of petrol in other countries also. It is recommended to the case company that funds are to be well managed, as the only thing which helps the business to run without any hazards is finances. The company should balance all its business processes along with the adoption of trendy and new technologies to achieve its goals and targets on time. This is also a guide for the company that it must conduct interaction programs for its different departments on a regular basis to bring benefited coordination between the employees of an organization.

BPMN 2.0 style business process representation

Boston Dynamics has developed a standard Business Process Model and Notation (BPMN) and suggested same to BP plc. The main purpose for BPMN is to create an easy-to-read notation understood by everyone in the business starting from the business analysts who develop the initial drafts of processes, through the technical developers who are responsible in implementing the technology that is required to execute those procedures, and lastly, to the business professionals who manage and supervise these processes. Therefore, BPMN is a standard way of bridging to bridge the gap between creation of business procedures and the process implementation.

Project managers can make use of BPMN templates for project managers. BPMN 2.0 shown in Figure 1 is used to track the process flow and to identify any obstacles or steps that are unnecessary. BP plc can make use of this BPMN diagram to measure the performance of their teams and spot opportunities.

BPMN 2.0 style business process

Figure 1 BPMN 2.0 style business process

Task 2: Develop an implementation plan that represents the critical tasks and decision points within this specific business transformation

An organization's capabilities and competencies

Business capabilities are a collective arrangement of people, skills, and expertise in a business. Capabilities tend to be at an individual level althoughabilities span across a business. The capabilitiesof an organization are serious yet imperceptible assets that cannot be repeated(Buhasho, et. al. 2021). The capability examination isa calculation of thecorporation's ability to reach a certain goal and focuses onstrategic development. Establishments should do the capability analysis before boarding on the programs and strategy executions.

There are a number of methods that can be used to carry-out competency analysis.

Intellectual Ability: This is the mental abilityof the individual to achievevaried sets of the tasks or actions in a company. It enables the use of verbal comprehension, mental reasoning, or theother issues to make balancedjudgments(Ahmed, et. al. 2019).Intellectual capacity means thinking, designing, learning, and applying with discipline. Intellectual capacity can be analogized with microprocessors or operating systems, allowingpersons to do more in a limited time with less energy. Intellectual strengths discuss the capacity of a person to learn new things in an environment and implement them.

Practical capability: Practical ability denotes performing physical tasks demanding desires, stamina, and strengths(Fernando, et. al. 2019). It is apprehensive about human flexibility and how to fit one to undertake a task that demands little mental engagement but incredible physical might.

Effective capabilities: These abilities include communication embraces exchanging thoughts, knowledge, and ideas in a way that recipient understands. The effective control method is significant for the company to run correctly and attain the goals. If any portion of a business management principles is unnoticed then monitoring the business's resources will become very tough for all managers.

Transferable skills: These skills are competencesthat are valuable in the variety of industries and jobs. These services can be used to placeexperience when applying for a new strategy or job(Lombardi, 2019). There can beseveral transferable skills in an organization:

  • Dependability- It encompasses abilities that make trusted employees. This comprisesresponsibility, punctuality, and organization. Every manager seeks applicants that can be reliable to achieve tasks well and inappropriate manner.
  • Teamwork- This skillcontains the capability to work with the others toa common goal. Effective cooperationneedsnumerousextraabilitieslike strong communication, understanding, and dynamic listening.
  • Organization- The well-organizedindividual hasa strong, and neat configuration in theworkstation, relationships, and jobs. Organized workersnaturally meet goals, communicate with the others in a timely way, or follow commands well.
  • Adaptability- The adaptableness skills are used to remainemployedto goals even as products,groups, management, or projects alteration.
  • Leadership- These skills contain traits such as dependability, strong communication, and relationship building. The leader can transmission leadership skills to severaldiversebusinessesas most companies value persons that can form teams to grasp shared goals.
  • Decision-making- This is attractive to managers across a board as it shows good judgment and confidence that is appreciated in the business.
  • Understanding- Having sturdyemotional and empathy intelligence inspiresthe healthy work atmosphere and aidsto constructa sturdy relationship with customersor coworkers.
  • Initiative- If a person or employee is inspired by self in a workplace then this skill will be impressive regardless of the industry the person is in.
  • Technology learning- This is anease with or capability to steer new technology. Nearly eachspot in every business will necessitatea use of knowledge at some level. In aprogressively technological workstation, managersworthapplicants who can acquire new software or tools rapidly to ampletasks.

Critical task's and decision points within this specific business transformation

BP plc should adopt a capability of intellectual, thus it is to be more flexible to work in any environment. This adoption will bring more profits and expansion possibilities to the company. The company must develop suitable and affordable strategies and after it applies that for the company's betterment. A practical capability of the case company will help the business to manage all its planning and strategies in real execution in an organization. A case company should pay attention to the teamwork and involvement of its employees in the different levels of the decision-making program to boost the morale of employees and workers. The company must adopt an autocratic leadership style to stable or improve the work process in the business operations.

Gantt chart's representation of the business transformation plan

Critically evaluate elements of two appropriate change management models

Task 3:Critically evaluate elements of two appropriate change management models

As establishments evolve and change, supervisors must modernize procedures and policies to meet new necessities of a company. Unfortunately, variations from the organization side will take time to infiltrate several coatings of the staff. Businesses execute change management systems to inform workers about variations and support them in a transition. While used properly, the change management system smoothes a changeover with theorganized method that inspires workers to purchase into changes.Numerous models of change management have been recommended by numerous management advisors, social experts, or medical psychologists to date for executing deliberate change effectively(Cameron, and Green, 2019). But these representations are continually adapted and revised as per an altering times and forces of companies.

Change Management Models create an outline or can be observed as starting point in an execution of change througha business by determining need for alteration and they fixeda scene for the execution of numerousalterationinterferences crossways abusiness. Every model of the planned change relies on convincing philosophiesthat definea diversestep of change management or how it will affectseveral levels of the company.

Change Interferences can be sectioned into 3 broad categories:

Top-to-down Change Management: This kind of involvement depends on fact that a company change forces from top-level management to bottom-most level in firm. The keyeffort is on reducinganobstacles regarding resistance from workers through culture-building ingenuitiesandinspiringworkerconnection in whole process.

Transformational Change Management: The intervention depends on prompting abilities of the transformational manager who can set positiveinstances and boosts out of Box thinkingcapabilitiesorrisk-taking for driving quality at the work.

Strategic Change Management: According totheinvolvement, as against other 2 interventions, targetscheeringanintroduction of new ways of performingthe work, formerlypermits the workersto analyzethe effect of the new behaviors at work in a company or then built on it internalize newtraditions of working for betterresults.

Porters 5forces to be used as the change model also this needs to be discussed in relation to the case study not definitions

This model is applied on the case company with the view to analyses the company's existing position in the competitive market or in competitive industry. Porter's five forces model will used to identify different external forces from which British Petroleum will be affected.

Industry rivalry- In the case company's industry there are lots of major player like Gulf Coast, OMP, Total, Texaco, Petro China,Shell and many more. British petroleum plc has high potential of industry rivalry in its operating market.

Threat of new entrants- The industry in which case company is operating is very attractive as the companies get high profits in this type of businesses. But there is still less threat of new entrants in the industry since there is high entry barriers containing high investment cost.

Threat of substitutes- It can be say that there is a moderate threat of substitutes in the case company's operating industry. The company is working in the manner to develop and make time to replace the resources related to oil which is the reason of the threat.

Bargaining power of suppliers- British petroleum has oil fields suppliers that includes engineers, technicians and management. The company is a big organization and its suppliers do not want to lose such deals from the business shows that the bargaining power of suppliers has low intensity on the company.

Bargaining power of buyers- As the case company has various competitors in the market so the buyers can switch from one company to the other according to their suitability. So British Petroleum plc has high potential of buyer's bargaining power.

Importance to successfully implementing the proposed business transformation

The benchmarking procedure helps to rise the rivalry nature in diversebusinesses working in the same field of a company. Benchmarking is the process in which different corporations compare their nature of work with another company in the same field of companies and they set the convinced type of customary of the work(Lankford, 2022). Benchmarking also allows various companies to contrast their workability withother firms.It is a continuous and systematic measurement process. Benchmarking refers to a procedure of associating and calculatinga firm's business processes against the business procedure leaders wherever in world, to advanceinfothat will aid a company to increase its presentation. It is fundamentally the quality exercise.

The benchmarking preparation has ongoing with the goods oriented converse engineering or rival product exploration. The earliercomplicated anevaluation and tear-down of thecharacteristics of a mechanical good.Benchmarking existed initiated in Japan in early 1960 due to Japanese fondness or curiosity for simulation. Benchmarking has been associated with imitating or copying and it is said that this is stealing shamelessly. It has developed through thisprocedurethat has look like a classic art-transitioning-to-science model for an emergence of the new managingcorrection.

Benchmarking finds whose performs that have allowed a successful corporation's superior presentation which can be accepted to benchmarking firm's business (Verenich, et. al. 2019). Establishments select to benchmark admirable corporations whose business procedures are equivalent to own. The procedure results in 2 forms of productions that are benchmarks or events of a comparative presentation or permits and performs which will lead to excellent presentation.

Although the well ahead was market-oriented or estimate a relative abilities of a modest product contributions. Strategic benchmarking is comparable to the procedure, benchmarking in the nature but it differs in the scope or depth. This includes an organized procedure in which an organization recognizes or assesses changes, executes strategies, or increases overall presentation levels throughintegrating positivepolicies from businesses involved with it in the strategic association.

The topics talked in benchmarkingprocedurecomprise building basiccompetency to gain competitive benefit, aiming specific moves in a strategy like entering the new market and emergingnew product, creating acquisition, or generating an adaptive andlearning group(Henneaux, et. al. 2018).The upcoming generation will be in the worldwide benchmarking that differences in global culture, business processes (BP), or trade performancescrosswisecorporations are connectedor their consequences for the business process developments are utilized or understood.

It is recommended for the case company it will align all its competitors and then evaluate who is the top competitor of the business. While benchmarking all its competitor's strategies and marketing activities, BP plc will beat its competitors in the consumer market.

Conclusion

From the above mentioned report, it is concluded that BP plc should go with the suitable decisions if the company thinks that decision will give them better results. The company should analyze both advantages and disadvantages of its business processes and then take any decisions related to its strategy in a competitive market. Organizational capability performs a vital role in the business to grow its image and sales on the height. The company has to go with different capability adoption and try to adopt new technologies in it. BP plc should evaluate all the benchmarking concepts and sequentially follow them to uplift the operations techniques of a company.

References

  • Ahmed, S.S., Guozhu, J., Mubarik, S., Khan, M. and Khan, E., 2019. Intellectual capital and business performance: the role of dimensions of absorptive capacity. Journal of Intellectual Capital.
  • Aydiner, A.S., Tatoglu, E., Bayraktar, E., Zaim, S. and Delen, D., 2019. Business analytics and firm performance: The mediating role of business process performance. Journal of business research, 96, pp.228-237.
  • Britannica, 2022. BP PLC (online). <https://www.britannica.com/topic/BP-PLC> (accessed on 23 November, 2022).
  • Buhasho, E., Wausi, A. and Njihia, J., 2021. Moderating effect of organizational capability on the relationship between business intelligence capability and performance among public listed firms in Kenya. European Scientific Journal ESJ, 17(1), pp.335-352.
  • Cameron, E. and Green, M., 2019. Making sense of change management: A complete guide to the models, tools and techniques of organizational change. Kogan Page Publishers.
  • Campbell, S., Campbell-Phillips, S. and Phillips, D., 2020. Lack of Communication between Management and Employees. SIASAT, 5(3), pp.32-39.
  • Fernando, Y., Jabbour, C.J.C. and Wah, W.X., 2019. Pursuing green growth in technology firms through the connections between environmental innovation and sustainable business performance: does service capability matter?. Resources, Conservation and Recycling, 141, pp.8-20.
  • Henneaux, P., Ciapessoni, E., Cirio, D., Cotilla-Sanchez, E., Diao, R., Dobson, I., Gaikwad, A., Miller, S., Papic, M., Pitto, A. and Qi, J., 2018, June. Benchmarking quasi-steady state cascading outage analysis methodologies. In 2018 IEEE International Conference on Probabilistic Methods Applied to Power Systems (PMAPS) (pp. 1-6). IEEE.
  • Kondarevych, V., Andriushchenko, K., Pokotylska, N., Ortina, G., Zborovska, O. and Budnyak, L., 2020. Digital transformation of business processes of an enterprise.
  • Lankford, W.M., 2022. Benchmarking: Understanding the basics. The Coastal Business Journal, 1(1), p.8.
  • Lombardi, R., 2019. Knowledge transfer and organizational performance and business process: past, present and future researches. Business Process Management Journal.
  • Rowland, Z. and Suler, P., 2019. Quality culture: A tool of financial management to reduce risk. In Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE (Vol. 13, No. 1, pp. 730-737). Faculty of Management, Academy of Economic Studies, Bucharest, Romania.
  • Verenich, I., Dumas, M., Rosa, M.L., Maggi, F.M. and Teinemaa, I., 2019. Survey and cross-benchmark comparison of remaining time prediction methods in business process monitoring. ACM Transactions on Intelligent Systems and Technology (TIST), 10(4), pp.1-34.
  • Viriyasitavat, W. and Hoonsopon, D., 2019. Blockchain characteristics and consensus in modern business processes. Journal of Industrial Information Integration, 13, pp.32-39.
  • Viriyasitavat, W., Da Xu, L., Bi, Z. and Sapsomboon, A., 2020. Blockchain-based business process management (BPM) framework for service composition in industry 4.0. Journal of Intelligent Manufacturing, 31(7), pp.1737-1748.
  • Yang, R., Wakefield, R., Lyu, S., Jayasuriya, S., Han, F., Yi, X., Yang, X., Amarasinghe, G. and Chen, S., 2020. Public and private blockchain in construction business process and information integration. Automation in construction, 118, p.103276.
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