Business Process Improvement & Justification Report Assignment Sample

In-Depth Strategies for Business Process Improvement & Justification Report Assignment

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Introduction of Business Process Improvement & Justification Report Assignment

The healthcare sector constructs mainly technology-supported process which helps to improve in developing countries. This process is challenging because of the antagonism which occurs from this kind of issue for the less ability, and the outcome of technology aversion among the “stakeholders”. The effective method for transferring concepts for the outcome is to design & populate an “As-Is” & To- Be “BPMN” diagram. This diagram states the current state of the industry process.Capabilities& culture. Here the “TO-Be” diagram illustrates the future situation. As one can say that the structural view is been provided by this “To-be” process. This research of “As-is” & “To-be” is the outcome of recognizing the variation between the present & target business scenario, and identifying the gaps and the other factor that may occur in the business process. Thus it is important to signify this to improve the process of the reengineering initiative.

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The success & failure stories are both driven by upper & bottom initiatives. Such powerful organizations that promote & advocate for the improvements include organizations such As “Health Ministries” "the WHO”, & other governmental alliances or financial authorities.

Evaluation of business process improvement

The process of “BPI” refers to “Business performance improvement”. In this parameter industry influences, the information which they have already gathered & encounters intuition which improves the concept of organizational decision and creates the industry widely spread. Embracing the concept of business increased performance could indeed help organizations of all sizes gather momentum in the economy and effectively satisfy their customers. This can include helping "contact centers" with agent specialization techniques & stimulates new digital games of manufacturing lines for progress. Collaboration between the government service, the community the legitimate business sector, and academia was key to the proposal's success.

The example shows the viability and effectiveness of a novel subscription service which can be widely imitated & modified. Cases such as this signal new leadership models that unite a "public-private-community" triad to address pressing resource constraints, bringing about a fundamental transformation for the human service development country management. The beginning step Partnerships between the government sector, & the local community of the private business big or small industry, & academia were key to the initiative's accomplishment. This example shows the viability and effectiveness of a novel subscription service which can be widely imitated & revised. Experiences like this signal new ownership models that unite a “public-private” triad to address pressing resource constraints, bringing about a fundamental shift in public domain development country management (Caoet al. 2019). These methods helped “starts the conversation” & engage the personnel in the conversations, allowing them to take a more active role in the program & ensuring that deep insights were gained from all parties.

These strategies also generated an internal desire for adjustments, which led to a working atmosphere where staff members were empowered to voice concerns and share suggestions for changes. The hospital's utilization management of its own physical space represented a significant procedural barrier & opportunity. This instance is unusual because the urge for adjustment originated within the institution, and it survived as a result of a number of crucial things that all came together again & each significantly contributed. Each of these components may have caused the endeavor to halt or fail if they were missing or came at the wrong time.

For instance, there was merely one private entrance door & another “6 ft wide corridor” just at the “hospital's entryway”. This corridors was -

  • The primary entrance for the emergency, “OPD”, “pharmacy & injection” & “dressing areas”.
  • Where patients line up to assemble their “tickets”, thus it has maintained a sequence of seats for patients, to get their tickets.
  • The place where visitors received access to going inside the wards to visit their patients at the time of their visiting hour.
  • Where outward organizational transfers transpired in the premises of the hospital

The process of improving the business process is to understand the valuation of KPIs for a specific business process or department. They work in the area of finance, marketing, sales, product & risks. This scenario involves a continuous change in the organization's improvement. Industries enhance the business improvement process to clear the necessary steps which enhance productivity. Wasting anything is a dangerous process if an organization is seeking good revenue. Thus the waste of resources harms the structure of the organization. It affects the revenue of the business & creates a boundary in the way of organizational growth.

In most cases, the “BPI” involves looking out for a significant change within the organization. Through perspicuity from the specific data sources like customer discussion by using tools like “conversion analysis” though small amenities could have been shortened to increase the significance given from all the resources for the organization.

Process gap evaluation between AS-IS & To-Be

A service management tactic called an "as-is procedure flow" records how company operations are currently carried out. Businesses typically create “An As” which is the production process to monitor ordered stage process activities. An organization can study and improve the system flow afterward whenever it develops a “To-Be” Process. “AS” is the process of analyzing or the present state analysis is the method of surveillance strategy which has the ability to identify & assess a business's present approach. Present state ort AS can rely on the complete organizational more specific process within a unit or a team.

There are various key aspects of the implementation for the present condition analysis such as -

  • Preserving money
  • Upgrading the existing approach to create a new approach
  • Focus on customers satisfaction
  • Implementing organizational coordination & business responsiveness
  • Conceding with recent “regulatory standers”
  • Acclimating methods following a consolidation or accession

The main reason why organizations are noted for using a particular operation management technique is to save money by deducting the cost & by increasing productivity which has been followed closely for improving the satisfaction level of the customers. To sustain those potential customers and to stay competitive in the marketplace. Here according to the case study, the main issue of “Dompe hospital” is that the hospital consists of five wards, and 102 beds & which has a DMO in charge of this hospital. This is a long-running hospital in the area. Thus it has been promoted to a higher level in 1970. Good community engagement is among Dompe's assets, which, when properly used, translates to competence. Dompe Hospital is long been a valuable resource for the neighborhood as the nearest government hospital for such a significant area. Thus the environmental structure as well as the upgradation of the hospital is necessary in order to make this consistent.

“Steps of As-Is process analysis”

One must gain an understanding of the organization's main operations in order to conduct a complete current status analysis of a corporation. To acquire a detailed picture of the supply chain for the company, begin by making a list of every good and service it offers. Next, list all the procedures the company employs at every level to produce those merchandise & services, then arrange them in reverse chronological order (RamliSulonget al. 2019). Make careful to record the beginning and ending times of each procedure as well as the teams or people that are engaged in it. In order to develop a comprehensive & unbiased account, one needs to contact the individuals who are actually performing & supervising each particular process. Elevated stakeholders & managers can assist with both general concepts. Considering some of the approaches that can use to gather the data users require.

After gathering the necessary process data, one must explicitly outline it in a flow chart. To describe company operations in their existing states, most help the process employ the Model of “Business Processes” & Notation. The common process modeling framework, known as “BPMN”, was created to simplify project documents & make them simple to comprehend for all parties involved. The present “BPMN 2.0” process annotation is considered to be a business best practice.

Analysis & Discussion

Estimated & justification of proposed BPI methods & Artefacts

BPI this word refers to “Business Process Improvement”. Individual business owners every day meets with various business process. Most of them are repeating processes such as - “demo calls”, marketing campaigns”, “reports on the activities of sale”, etc. any blockage on the repeatable cycle can drive billions of dollars in income. The situations may occur like this-

  • Objection with the customer is not determined
  • Exhibit expenditures increase
  • The sales executive determines to defect the organization

An optimization approach “business process improvement” “(BPI)” is used to find & assess inefficiencies inside an organization. It redesigns current business tasks, enhancing their efficacy, optimizing the associated processes, & maximizing performance. People generally lose their time & money in these scenarios. When they are under a lot of stress, next, should make every effort to restore the system's functionality.

They want to avoid similar circumstances in the future. This manual will give you valuable resources for enhancing your company's operations. One will discover how to enhance every business operation (Mirahadiet al, 2019). Once going through the procedures necessary for continuous improvement to achieve the desired business efficiency. The present method of this process is justified by outlining the BPMN diagram. These diagrams are most effective to segment upper-level details for running the process flow. For making this improvement the organization requires lots of stakeholders from all ranks to collect the actual information which would also mandate analyzing all parts of the controlling chain.

The AS-Is method & the gap To-Be state

Figure 1: The AS-Is method & the gap To-Be state


This “To-Be” state is known as the “Desired state analysis”. To reach there one has to look into the present process “map” to look for the gaps & blockers which needed for further solutions. This exercise mainly requires recognizing all the “metrics” that will be a component of the process plan. These metrics mainly involves the improvement of skills and capabilities, adding value-added services for better result and better performance. Enhancing the process to develop the productivity & ROI from the resources. Formalize the strategy across various divisions in the business. The “To-Be” process diagram would have the tendency to get improved as the existing “As-Is” map, which is based on the materials discussed previously (Krameret al. 2018). Thus the good way to start empowerment in the business by using these processes is to first start with minimal changes & and employ a unique “streamlined change” management plan for executing the unique resources to the plan.

These materials are the key to finding out the actual process which may have been improved, so it is necessary to take the proper time to identify the right material for the improvement of the business by using the “Ai-As” process. Before building up a further state diagram, one has to take a fine look at the present state. Analyzing the current stage & the look of the rest will help to create an effective analysis. Then one can begin to design the “to-be” stages & figure out how to enhance the activities after determining where the current "as-is procedure is deficient.

It's simple to determine what adjustments are required in order to implement the "to-be" procedure when using Visualizer spots & layering to design & switch between the present & future situations. “Lucid chart” makes it easier to create & maintain documentation, enabling a gradual connection from flowcharts “as-is” to administration “as-to-be”. By improving these structures significant changes can occur also the hospital's “patient's life cycle” process can be improved. Patient details are a valuable asset to maintain by the hospital authorities. Thus the process begins when the time patient has admitted to the hospital the OPd process has beendone at that point first. That time the machine generates a code for that particular patient where the identification number is been registered under the hospital.

And then the token is been generated under the patient's name for the family of the patient to visit the patient. Here “change management” is the step to gaining success for the organization. The places that improve these systems within the organization have the most opportunity to seek more patients and thus there is a potential chance behind improving the challenges primarily the business is facing. Thus here this “TO-Be” is applied to improve the existing structure of the hospital. Also, it is necessary to identify the gaps between the “As-Is” & “To-Be” processes which will help to develop a better environmental structure for the hospital.

Recommended action to close the gap

  • The primary advantage of “AS-IS” function analysis is building up a concrete foundation within a business process. “As-is” analysis allows an organization to measure the possibilities for the betterment of the organization.
  • Fundamental data is necessary for the process of improving the structure of the business. If one has no idea where can they start then the individual may have to face difficulties.
  • By following up on the past report and comparing them with the present structure the business process can be improved.
  • By aligning operations with the organizational strategy
  • Improving the process of communication & training
  • By Increasing the functional efficiency
  • Improving control & sustainability across the businesses
  • By obtaining a competitive benefit

Process automation opportunities

Automation is the process of conducting industry opportunities that are unrestricted for most companies today. The automation process offers practically endless advantages, & entry barriers may frequently be extremely low. These two traits ought to make us wonder why more companies haven't yet embraced automation. The advantages of robotics are covered in this post, along with five distinct automation possibilities. A critical appraisal & information on quality standards were used to support these reforms, which were intended to carry out with a strong focus on the well of the patients.

The results included creating far more welcoming & accommodating external conditions for clients to receive medical care, transforming troublesome manual methods into a medical health model of care using “ICT”, & including an internet booking platform for “m-Channeling”. Then The establishment of consistent & strong leadership, notably for the “ICT” parts of the effort and employee engagement, which was a major focus and a problem throughout this initiative, are significant outcomes of this case study.


Dompe hospital has created its landmark success tales in “Sri Lanka's” ITC- based government approach conveyance effort. The campaign was given the “e-Swabhimani12” award in honor of its “ICT-enabled” innovations, as well as an economic growth award11 from the Sri Lankan Presidential Secretariat for making “Dompe Hospital” a model for upcoming Asian government undertakings. “The Ministry of Health”, Sri Lanka,& “ICTA” are leading an initiative to transfer the lessons learned from “Dompe Clinic” to specific other medical centers in “Sri Lanka”, especially in relation to digital preservation administration. A national program will be held in “300” of the “1085” local hospitals made in Sri Lanka to establish the process and make a significant change in the “Dome Hospital”.the main aim is to establish an “electronic client” recorder that can resolve the issue at least of 85% of the “nation's population” by 2018.

The senior administration is responsible for the “Dome Hospital” campaign to spread its popularity worldwide. This is how the present structure of the “Dompe Hospital” can be upgraded and focusing on the specific matters above in this report may help to improvise the system of the current situation of this hospital. In this case study, this analysis has been done for the improvement of the “Dompe hospital”.

Reference list


  • Kramer, H.A., Mockrin, M.H., Alexandre, P.M., Stewart, S.I. and Radeloff, V.C., 2018. Where wildfires destroy buildings in the US relative to the wildland–urban interface and national fire outreach programs. International journal of wildland fire, 27(5), pp.329-341.
  • Mirahadi, F., McCabe, B. and Shahi, A., 2019. IFC-centric performance-based evaluation of building evacuations using fire dynamics simulation and agent-based modeling. Automation in Construction, 101, pp.1-16.
  • Lahoti, M., Tan, K.H. and Yang, E.H., 2019. A critical review of geopolymer properties for structural fire-resistance applications. Construction and Building Materials, 221, pp.514-526.
  • Kasereka, S., Kasoro, N., Kyamakya, K., Goufo, E.F.D., Chokki, A.P. and Yengo, M.V., 2018. Agent-Based Modelling and Simulation for evacuation of people from a building in case of fire. Procedia Computer Science, 130, pp.10-17.
  • RamliSulong, N.H., Mustapa, S.A.S. and Abdul Rashid, M.K., 2019. Application of expanded polystyrene (EPS) in buildings and constructions: A review. Journal of Applied Polymer Science, 136(20), p.47529.
  • Cao, L., Lin, J. and Li, N., 2019. A virtual reality based study of indoor fire evacuation after active or passive spatial exploration. Computers in Human Behavior, 90, pp.37-45. Nyame?Asiamah, F., Boasu, B.Y., Kawalek, P. and Buor, D., 2022. Improving fire risk communication between authorities and micro?entrepreneurs: A mental models study of Ghanaian central market fires. Risk analysis.
  • Kramer, H.A., Mockrin, M.H., Alexandre, P.M. and Radeloff, V.C., 2019. High wildfire damage in interface communities in California. International journal of wildland fire, 28(9), pp.641-650.
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