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Introduction Of Business Systems Goods and Service Assignment
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Business is one of the methodological processes that are utilized to offer specific goods and service to the customers. Variety of business systems are used by companies to offer services to the end customers. Some of the prominent business systems include enterprise business systems, functional business systems, information system, E-business systems and others. In this report function of business systems related to organizational performance of Doha Metro in conjunction with tram system for developing metro link service shall be explored, which is a type of functional business system. The internal and external factors that impact the processes and systems of Doha metro shall also be evaluated. Certain analytical techniques and tools related to business systems shall be applied for offering recommendations to further improve the organizational system of Doha metro.
LO1 Evaluating contribution of business Systems to organization performance
P1 Determining overall context and environment where business operate. Defining Functions, systems and processes
Business function incorporates various operations and processes that ensure accurate functioning of business organizations (Christodoulou and Cullinane, 2019). For Doha metro, special departments are present to carry different activities accurately. Based on business’s nature, organizations can have human resource department, finance department, marketing department an others. There are managers and experts in different departments who assist in particular activities according to their areas of expertise. The business functions of Doha metro service includes human resource, financial, marketing as well as customer service department. To carry out effective service as well as administration HR department has many responsibilities such as effective hiring (including the required skills), offering training (on-job and other trainings) along with accurate employee administration (offering adequate benefits). To achieve effective staff retention and satisfaction Doha Metro includes training for management covering areas such as policies, processes as well as customer care.
Business system refers to a documented procedure that maps the method of doing a business activity and it helps to meet the business objectives (Nasir et al 2022). Likewise, Doha metro integrate certain directly and indirectly task to meet the changing demands of the customers. They focus on forecasting and analyze them via graphical representations. They have always given their efforts to enhance quality service and to offer best and rapid service to the customers.
Business process is defined as alignment of tasks which ends in delivering service to the client. Business process of Doha metro and the metro link service is compilation of certain interconnected activities, tasks, decisions and events that helps to offer complete service to the customers. The business process are visualized in the form of flowcharts that helps in better depiction of the system otherwise tasks becomes difficult and complicated process. The business process of Doha metro has clearly defined their inputs (budget, teams and others) and outputs (efficient metro link service). The business process of Doha metro includes methodological process where the budget is pre-determined and tasks are assigned to separate employees, that is used as a tool or technique for delivering service to the customers (Shaturaev and Bekimbetova, 2021).
P2 Evaluating the different types of business systems that are found in an organization and assess how they contribute to sustainable organizational performance
Types the business systems and their contributions to make the Doha metro organizational performance sustainable are as follows-
Payroll Business System:
Doha metro comprises the multitude of reports, steps, records, instruments, people, and PC help expected to completely deal with worker installments. All expense derivations, individual derivations, and the refreshing of finance data intended for every worker are completely dealt with by a finance framework. Finance liability includes the proper detailing of every individual derivation, for example, bonds, wellbeing and disaster protection, benefit sharing plans, investment opportunities, credit association allowances, and compensation garnishments by lenders (Alanzi, 2018). It helps accurate financial management and that ultimately helps to achieve long term financial stability and sustainability.
Personnel Business System:
A staff framework frames the different features of an organization's labor force. Workforce reports for the administrative and state legislatures commonly utilize the results delivered by staff frameworks. The frameworks work pair and request progressing document upkeep, update covering motion pictures due and remarkable, conveyance of client proclamations and solicitations, and the recording of assets got (Brin, 2020). Such a system helps to keep accurate record of the employees and such an effective management improves the organizational performance and makes it sustainable in the long run.
Main business system of Doha Metro includes human resource management, finance, accounting, marketing, operations and customer service. Marketing team is important that plays crucial role to improve the organizational performance as well as sustainability via advertisements, promotions and others. They promote the facilities, affordable price and horizontal service of the metros. As customer demands are changing thus marketing team enhance their strategies. Human resource also contributes towards sustainability by managing employee grievance and that helps to improve their performance. They offer training and developmental facilities that improves employee performance. HRM also focus on monetary benefits that help to enhance employee performance.
M1 In-depth evaluation of the business environment and business systems related to sustainable organizational performance
A strategic concern in development is the sustainability of an organization. On the off chance that a business adjusts the three mainstays of monetary, social, and ecological turn of events, it will prevail in accomplishing supportability.
Political worries essentially affect the speculation choices made by both worldwide ventures and organizations like Doha Metro. Long haul manageability and the expense of directing business are both influenced by the world of politics and different factors. The likely engaging quality of a given market is straightforwardly influenced by the financial circumstances in a specific country or district (Alanzi, 2018). Expansion rate, Gross domestic product development rate, extra cash level, and other financial boundaries ought to be surveyed by Doha Metro for both the ongoing business sector and the one it plans to enter. The accessibility of workability and how much buyer request are enormously affected by friendly factors, for example, populace patterns, social power structures, ladies' support in the labor force, and others. Across a few enterprises, innovation is rapidly overturning business structures. The full-scale climate is being affected by various innovation patterns, remembering progress for man-made consciousness, the utilization of AI and enormous information investigation to conjecture customer conduct, and the rising conspicuousness of stages over specialist co-ops. Among clients as well as among controllers and strategy producers, ecological elements are rapidly acquiring prevalence. By the turn of the hundred years, over 20% of all species on Earth will have vanished because of environmental change and biological system changes.
A business system is made to deliver successful, proficient, and repeatable outcomes, whether wellbeing, quality, or completing the undertaking on time are factors. The strategy plans to give all workers the fundamental open door and preparation so they can complete their assignments all the more effectively and productively. Doha Metro could likewise attempt to take advantage of their minds and inventiveness to support individual cooperation. Besides, having the framework set up empowers fast incorporation of new staff and simplifies it for them to grasp their situation inside the business and give new thoughts. On the off chance that Doha Metro embraces an orderly strategy, the association will inspect, evaluate, differentiate, and test all the potential client needs and needs. The Doha Metro will be persistently educated regarding places that require improvement and, all the more significantly, it will begin to understand the neglected needs of clients (Brin, 2020). The association's image, which it tasks to its local area of clients, laborers, and providers, can be improved with the utilization of a business framework. Cost-decrease advantages of carrying out areas of strength for a framework have been more than once illustrated, however numerous different factors likewise assume a part. A business' framework will likely save costs without turning to easy routes that regularly make benefit decline because of the need to think twice about quality
LO2 Analyzing internal and external factors that has an impact on systems and process
P3 Examining the internal and external factors that impact on business systems and process
Internal factors
Internal factors refer to the factors within an organization and may be tangible or intangible. The factors either reflect strengths or weakness for the organization. If the factors contribute positive impact on the organization then it is considered as strength for the organization and if the factors restrict organization development, then it is considered as weakness for the organization. Internal factors that impact process and system of Doha metro are as follows-
Money and resource - Sometimes the cash resource deteriorates such as during the Covid19 pandemic the monetary condition of Qatar declined by more than 60% and Doha metro became deprived (Nasir et al 2022). It limited the hiring process, advertisement quality, poor service, equipment quality and others. It shall be considered as weakness.
Organizational culture - internal culture of Doha metro includes values, attitudes and priorities. Doha metro prioritize team-work. They offer ethical service that ultimate improves the brand reputation. It is one of the strength of the organization.
Employees - Trained and skilled employees brings in positive impact on the business system. The employees are aware of their responsibilities and such a strong workforce is one of the strength for the organization (Shaturaev and Bekimbetova, 2021).
External factors
Political Factors
Governmental stability- The metro organization can extend and flourish in light of the strong political foundations and designs. Because of legislative strength and soundness, organizations like Doha Metro Rail Enterprise may promptly and easily keep up with their financial binds with different countries through exchange relations. An area's general improvement can be supported by elevated degrees of government security by drawing in assets, which thus can further develop player execution and by and large serious situating (Christodoulou & Cullinane, 2019).
Tax Laws- Positive duty guidelines simplify it for organizations like Doha Metro Rail Company to develop. Moreover, corporate costs will not be given to clients, permitting them to exploit appealing and serious valuing.
Trade blocks- Trade blocks can help companies like Doha Metro Rail Corporation by cutting the cost of resources, and the cost of conducting business, and by increasing the availability of skilled workers. Furthermore, they simplify it for clients to get their labor and products utilizing various channels and wholesalers.
Economic Factors
Demand Changes as the Economy Moves from the Goods to the Servic es - rather than the modern, items, and horticultural areas, the portion of administrations in the economy is consistently rising.
Labor force Efficiency - Although livelihoods have not expanded to match these increments, workforce efficiency in Qatar has expanded by 25-30% throughout recent years (Shaturaev and Bekimbetova, 2021). It could make it feasible for Doha Metro to utilize qualified specialists at fair wages.
Social Factors:
Immigration Policies and Level - What are the country's movement arrangements, what number of individuals is coming in the present moment, and which areas support the movement? By knowing this, the Doha Metro will want to conclude whether it needs to select specialists from around the globe to work in that specific market (Guno et al., 2021).
The nature of the items and cost designs of modern exercises normally reflect sees in regards to wellbeing and security. Because of its severe well-being and security necessities, Doha Metro might need to contend with organizations in arising economies that don't have significant expense structures.
Technological Factors
Doha Metro should evaluate the most popular mobile payment options in the local market and base its business model decisions on those findings.
It needs to develop a plan that can take societal values, infrastructure, and the Metro Delhi economic model into account.
Environmental Factor:
Impact of Environmental Change - If the production network is unbending, shipments from one locale of the world might be postponed because of a sudden environmental change, which could create bottlenecks.
P4 Analyzing the constrains and benefits of external and internal impacts on system and process
Constrains refers to those things that restricts systems from meeting their objectives. There are mainly two types of constrains including internal and external constrains. External constrains includes materials and market. On the other hand internal constrains includes policy, equipment and people. The constrains are as follows-
Absence of strategic approach - success of the organization depends on many strategies. Strategic analysis for the internal and external factors is required to further develop the business. Doha metro needs strategic approach in order to become sustainable.
Lack of assurance of organizational effectiveness - Business environment analysis does not ensure organizational effectiveness. The analysis only operates as “input” during developing the strategy.
There are certain benefits from internal and external factors for the process and systems as follows-
Help to meet organizational goal - Some of the internal and external factors such as stable political environment, technological advancements, skilled employees and others helps to meet business systems and to generate strategies that leads to achieve the organizational goal.
Recognizing happenings in the market place - internal and external impacts on the business system helps to develop an environment where the organizations can keep touch with the current market trends. It helps Doha metro to understand environmental and customer demands and to meet the demands by altering their strategies (Baviskar et al., 2021).
Forecasting- Considering external and internal factors help to forecast the business environment. There might be unexpected market changes which are difficult to predict. However business environment analysis supports to forecast future prospects.
M2: Critical analysis of the impact of wider external and internal environment
Financial resources result in greater impacts on the business system. The business system of Doha metro Rail Corporation includes technological equipment and measures that need financial resources. The financial resources strengthen the internal process of the organization. Hence, the resource is considered to reflect a positive impact on the internal environment of the organization (Amerio, 2020). Culture represents the internal environment of the organization. Doha Metro Rail Company consists of employees from diverse cultures. This may impact the company on a positive and negative basis. With a diverse culture, there may be issues of cultural diversity among employees. On the other hand, proper policies and cultural diversity programs may result in positive communication and relationships among employees and workers. Employees are considered to be one of the components of the internal environment (Nikolis et al., 2020). With proper training of employees and workers the organization can increase its productivity and accelerate project development in the country. A lack of knowledge and information may result in an incorrect operational process in the organization. Employees refer to catalysts in the organization that accelerates the business process of the corporation.
The exchange of relations in a political environment is a factor that is considered to be an external environment. This factor has a positive impact on the business system of the Doha Metro rail company. The exchange of relations results in positive consequences and outputs leading to effectiveness in the business system of the corporation (Nikolis et al., 2020). The efficiency of labor forces is increasing in Qatar which will impact the business system of the organization positively. With the expansion of labor forces the organization can increase employee range in the organization thus impacting the productivity rate (Konstantis and Massinas, 2020). The percentage of migrant workers in Qatar comprises 94% which depicts the social environment of the country on the business system of the organization.
D1: Evaluation of internal and external factors
The internal factors that influence the business system of Doha Metro Rail Company included the organizational culture. The culture of the organization is one of the factors that result in positive as well as negative impacts on the organization. Qatar consists of migrant workers more than workers from the local population. This results in cultural diversity in the workplace. Cultural diversity has different impacts based on the measures that are implemented by the organization (Friesen and Ringel, 2022). Employees and financial resources are other internal factors that impact the business system of the organization. Strong finances and skilled employees result in beneficial results and productivity which leads to positive impacts for the business.
On the other hand, political, social, and economic are the external factors that may have a positive and negative impact on the business system of the organization. Technological factors result in positive impacts on the organization as the country has adopted innovative and advanced technologies that can be used for distinct purposes in the organization (AlSuwaidi and Furlan, 2018). Approximately 99% of individuals in the country use social media and different technologies for daily operational uses. This will result in a positive impact on the organization. In terms of environmental factors, the Doha Metro rail corporation will have fewer impacts as pollution is one of the concerns that will merely affect the metro rail system in the country.
Technology innovation allows the organization to develop the skills of the employees through the assistance of technological equipment. Developing the skills of employees will result in a better productivity rate through which the organization will be able to meet the needs and requirements of the customers thus creating a sustainable organizational performance (Salaheldin, 2021). Learning and development activities in the business result in the satisfaction of the employees thus creating self-awareness which leads to sustainable organizational performance.
LO3: Analytical tools and techniques for the business system
P5: Applying a range of techniques in testing and improving the efficiency of the business system
Boosting the value of Doha Metro Rail Company may be possible by increasing the effectiveness of business processes. The organization becomes more complicated as it expands and develops, and more individuals are involved in day-to-day activities. Additionally, because data is divided up among several platforms, consumer and purchase expectations may vary significantly. In other words, the processes grow intricate, challenging, and unpredictable to regulate, increasing the business's risks and expenses.
The business processes need to be assessed and improved to continue growing, improve the margin, and create a scalable organization (Al Naimi et al., 2020). Although there are several methods and approaches available for evaluating and enhancing the effectiveness of business systems, a balanced scorecard tool has been utilized in this research. A balancing scorecard for Doha Metro rail company's efforts to enhance its business processes is shown in the table below:
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Perspective
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Goal
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Measuring process
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Target
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Significance
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Initiative
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Statistics owner
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Monetary
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An upsurge in net functioning income
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Net operational revenue
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Upsurge in sales by 8% at the end of the year
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High priority
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Making Projects More Profitable. Asda's sales force will collaborate with industry advisers to encourage increased sales.
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Director of sales and consultancy owner
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Customer
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Enhancing the satisfaction of the customers and clients
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The customer satisfaction score is an index for measuring the performance of the goal
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Customer satisfaction score to increase up to 90%
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High priority
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To distribute accounts and balance the current workload, the director of sales
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Executive director and sales director
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Internal process
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Developing efficiency and effectiveness in the internal operational process
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Utilization of resources, the performance of employees, and focus on the delivery of the task. On the other hand, daily business reviews will help in measuring the performance of the internal process of Doha Metro
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80% utilization of the resources, employees' performance rate up to 75%
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Medium priority
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Approaching consultants to create industry templates every quarter
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Manager of the consultant and chief director of the operational department
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Growth and learning
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Developing growth of employees, workers, and staff of the Doha metro
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Survey of employees, staff, and workers and monitoring assessments provided to employees and workers
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Increasing the growth and learning of the employees by 80%
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High priority
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Scheduling training sessions for the employees and workers. On the other hand, conducting opinion surveys for staff and employees
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Training and HR manager
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By incorporating better strategic planning, an improved communication strategy, and improved execution, the organization may increase the effectiveness of its business processes (Lari, 2021). Analysis of the different factors aids in bettering the alignment of operations and initiatives, which in turn ensures that organizational systems are intensely focused on achieving various strategic goals. Additionally, the balanced scorecard aids in better information management (Kartal, 2018). It ensures that the organization only assesses the critical variables that aid in improving decisions for achieving organizational objectives. Additionally, the BSC strategy promotes improved organizational alignment and procedures.
M3: Assessing the effectiveness of the techniques for the business system
Doha Metro Rail Company may create key presentation pointers for all of its planned purposes using the “balanced scorecard methodology”. This warranties that trades are gauging the essential areas of the business. The BSC approach gives statistics-driven understanding and high-value administration evidence to support the resolution-creation of the corporation. A collection of performance measurements on four distinct performance perspectives: monetary, client, interior processes, and knowledge and development have been systematized to form the foundation of the BSC's organizational structure (Balaji et al., 2021). The stability between small-period and extended-period goals intended consequences and presentation factors that influence those results, and unbiased pointers (often of a financial type) and more personal but measurable pointers is facilitated by these four viewpoints.
The indicators used to implement BSC convey corporate goals and are thus in line with a predetermined strategy. BSC directs managers' attention since, for a certain strategy, it offers visibility into the company's posture from each viewpoint and, for each of them, determines what metrics and indicators are essential for organizational performance. This is one of the effectiveness of the balanced scorecard system for the Doha Metro rail organization. The ability to clearly articulate the strategy into observable objectives and metrics (strategic maps) and the capacity to connect strategy to management systems are two factors that determine the efficacy of the balanced scorecard methodology in implementing strategy (scorecards). The result of the technique is a successful alignment of all organizational systems, processes, and units with company strategy (Syahdan et al., 2018). The balanced scorecard strategy assists in translating and articulating vision and strategy throughout the whole business based on pertinent and understandable information. It encourages agreement throughout the whole business and urges senior administration to convey its visualization through effective ideas and depictions to those who will carry it out. Encouraging agreements in the business system is another effectiveness of the balanced scorecard strategy for Doha Metro Rail Corporation.
The Balanced scorecard strategy also offers guidance on how Doha metro rail corporation pursues the goals of its numerous stakeholders. To achieve this and to ensure that individual performance is in line with organizational strategy, the BSC's development process should guarantee that it has been properly advertised and that its users have received the training necessary to use it, that departmental and specific purposes and pointers have been definite and are in line with tactical purposes, and that the remuneration system has been connected to the BSC's presentation pointers (Quesado et al., 2018). The balanced scorecard technique includes goals and objectives for the training and development of employees. With proper training and development of employees and workers, the organization can create an effective and productive environment for the organization.
LO4: Recommendation for existing business system
P6: Justified recommendation for improving the business system
The efficacy of a certain firm is related to organizational efficiency, but an organization should also prioritize service quality. Utilizing the appropriate instrument and tactics for achieving organizational goals is the key to increasing organizational efficiency (Gruss, 2018). Doha Metro rail company is advised to take the following actions to improve its current business processes to increase organizational performance and quality:
Utilizing human resources effectively
The Doha Metro rail company's human resources division is crucial to the effectiveness of the organization inside the business. The human resources team contributes to organizational effectiveness by developing fresh, more effective business plans. Because Doha Metro rail company's human resource specialists play a significant part in hiring new employees and influence the organization's goals in addition to this. They assist in finding the most qualified candidates for a variety of new opportunities within the Doha Metro rail company.
Concentrating on developing and growing professionally
Active measures are required for effective leadership while dealing with diverse people and groups. Before creating an achievement proposal to improve the effectiveness of the corporation developments, an efficient leader must be able to distinguish the various assets and flaws of certain personnel (Hoerl and Snee, 2020).
Concentrating on their clients
Evaluation of the needs and interests of their clients improves organizational efficiency. Similar to the structural effectiveness of the organization, quality management is an essential component. For instance, there is a good likelihood that the consumer would hunt for alternatives to meet their needs if a worker does not deliver excellent service or products.
Developing high-quality goods and services
Although clients are crucial to an organization's performance, the corporation must also acknowledge the appropriate degree of product and service quality that they offer. Focusing on a balance between quality and some cost-effective alternatives is how to improve quality.
The usage of technology
To improve an organization's efficiency, technology is essential. Doha Metro rail company has to use a variety of technical devices and equipment to improve business operations (Kusherbaeva and Zhou, 2020). The use of new and cutting-edge technology makes it easier to achieve organizational goals and improve consumer satisfaction.
M4: Evaluation of the organizations existing data
The “Qatar Rail standards” comprised BIM-detailed conditions for the level of the element of each enterprise period, the demonstrating matters and the precision of the demonstrating evidence, the workflows, the contribution statistics, the BIM application procedure, and the model proposal criteria. The BIM methodology and the associated documentation have been established throughout the whole project life cycle following these requirements (Becker, 2019). This assisted as the underpinning for generating a suitable process that would safeguard the maximum levels of excellence. The Guidelines specify the project's phased timeline and divide the project's life cycle into the following four design stages. Doha Metro Rail Corporation also included 3D modeling as an existing data infrastructure in the organization.
The building process was eased from the design stage onward and the difficulty of the built-up, and as a result, the period and prices were abridged. This was made conceivable by the project control using parametric fundamentals that were readily repeatable. Through enduring checking of what is being established, imagining and informing the enterprise features, and assimilating various apparatuses, the BIM enables announcement and permits the management of all the elements, constantly occupied toward the final enterprise consistency (Kumar, 2022). Compared to the conventional design approach, the BIM is an organized practice that, via the implementation of information in each design step, permitted efficiency and adequacy and gave high and common quality standards. The existing data structure of Doha metro Rail corporation also includes Finite Element Method Software (FEM) which is used to construct the structural 3D models derived from the BIM models to investigate the masses formation on the locations under provisional and perpetual situations. Building Automation and control experience is also a part of the existing infrastructure of the organization. The use of technological elements in the data structure can involve ERP software such as SAP for monitoring and updating records of technological processes and organization in Doha Metro Rail corporation. ERP systems such as SAP can help the organization update and monitor the records of the technological infrastructure.
Information sharing and training of employees with the use of effective and innovative technologies is one of the ways through which the organization can improve sustainable business performance. On the other hand, using AI and big data results in increasing the efficiency of the employees and workers in the organization. Developing a collectivist approach among workers and employees helps in creating a productive environment in the organization. This helps in delivering tasks timely (Gorgulu et al., 2020). Cloud computing and monitoring of data is one of the ways that can be incorporated into the organization to handle the existing data infrastructure.
D2: Critical analysis of the strategy of the business system
The business system strategy of the organization includes setting objectives, segregating the task, identifying improvements, and testing the techniques and methods before applying them to practical areas. However, the business system strategy needs to be monitored and evaluated while applied in the organization. This is one of the strategies that result in positive results for the organization (Jukka, 2021). On the other hand, the business system strategy may also lead to negative consequences if employees and workers are not trained adequately in the organization. The primary objective of the organization's business system strategy is to focus on the customers. In focusing on the customers the organization needs to implement technologies that provide ease to the customers while traveling and boarding the metro. However, weak technologies may result in weak operations and dissatisfaction among consumers. Doha Metro Rail corporation can use AI-based technologies for decreasing the efforts of the customers. The use of AI can also help the organization with the segregation and testing of the operational process and methods. BIM is a part of the business system strategy for Doha Metro Rail Company (Buckley, 2021). On the other hand, using BIM without proper monitoring may result in inappropriate results for the organization. Therefore, the organization can implement a separate team for monitoring the usage of BIM technology in the infrastructure of the organization. The system efficiency can also be improved with the help of enacting innovative technologies and measures in the learning and growth of the employees and workers. An audit is one of the recommended measures for increasing system efficiency in the organization.
The organization can eliminate the practices and processes that are no longer effective by routinely auditing them. It will also assist in enhancing those who are currently employed but may be more effective. On the other hand, employees may find it difficult to be given a routine they must follow every day without being able to offer feedback on how successful it is or where it may be improved (St-Hilaire and Boisselier, 2018). Operational effectiveness greatly depends on the ease with which relevant papers can be located. Finding the most recent version of any specified document, such as a contract, design, or specification can increase the system efficiency of the organization.
Conclusion
The impact of various business systems on organizational performance has been assessed in this paper. Additionally, the paper has examined both internal and external elements that affect Doha Metro rail company's business systems and procedures. Additionally, a balanced scorecard tool has been utilized to assess the critical components linked to the business systems and suggest some actions to boost their organizational effectiveness. It is determined that business systems are crucial for improving organizational performance and that, to build a sustainable company, they should be strengthened by incorporating different business strategies. It has been found that the organization has cultural diversity which is one of the internal factors that may affect the organization positively or negatively. Positive culture may allow the employee to communicate effectively and contribute to the productivity of the business. The findings also illustrate that political, social, economic, and technological are some of the factors that have a strong impact on the business system of the Doha Metro rail corporation. However, these factors contribute to a positive impact on the business. Technology has contributed significantly to the development of the organization. It has also been recommended to use ERP software and systems for enhancing the technological development in the organization. The BIM technology can be aligned with ERP systems to gather a significant impact on the data analysis structure of the organization. The present report also examined how well business systems performed at various levels of execution, dissected the internal and external factors that affect cycles and structures, and then applied a variety of cogent tools and methodologies to business systems.
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