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Communication Skills for Business Assignment Sample

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Introduction Of Communication Skills for Business Assignment Sample

Communication refers to the process of sharing thoughts, understandings, and transmitting massage to one another (Johnson, Dunn-Jensen and Wells, 2019). Oral and written are the two significant communication processes that help management run the day-to-day workforce smoothly. These two communication processes are utilised to attract clients and convince them that they provide huge benefits during business operations. This report mainly focused on various communication models such as Shannon and Weaver's communication, group, and interactional (Ennis  et al.,  2019). Now the business organisation is using various communication strategies to improve organisational performance further, which will help senior management achieve the corporate objectives efficiently. 

Task 1: Theory of communication 

Shannon Weaver Communication Model

Communication refers to messages that are transacted among people. Through interaction, individuals share their opinions, viewpoints, and feelings (Vettorel, 2019). American Mathematician Shannon proposed this model in 1940, and it mainly signifies that massages the information usually transmitted from one individual to another through electronic signals. Shannon considered the first phase of communications a source of information and then via a transmitter, then collected at the target (Sanghvi, Yonetani and Kitani, 2018). Throughout the interaction design, he has also introduced the noise factor, a linear interaction method. According to this model, send data from the sources to the recipient in this template via the transfer network or modulation, which translates the information and transmits this to the recipient.

Group communication Model

Group communication is vital for all business organisations to improve the overall working excellence that leads to improving the organisational brand image and financial profitability (Johnson, Dunn-Jensen and Wells, 2019). On the other hand, group communication is also vital for all business organisations to achieve the business objective quickly. The group communication process includes actions in which it covenants the difficulty it was prepared to resolve when it goes beyond its interaction into the collection environment, and the effective development of the communication is compensated (Küttler  et al.,  2019). The actions of the team unit are also evaluated for social quality during this portrayal. The advances of the project are also observed in environmental barriers. That is also important for all the business entities to build proper relations among the workers, and it also preserves workplace culture that leads to providing the employees psychological satisfaction.

Interactional Model of Communication

Interactive interaction is an exchange of opinions, ideas, and information in which both respondents are active, be they human or machine. The flow of information is dynamic, bi-directional (Sanghvi, Yonetani, and Kitani, 2018). When the first parties send a clear message to the second party, the first party is the sender, and the second party is the recipient at that moment. However, when the second party submitted input, it became the recipient, and at that point, the first party was the receiver (Kang and Koh, 2018). This communication model is vital for a business organisation to manage the clients and gather feedback from the clients, leading to improving product and service development. The international communication model also builds trust, triggers active cooperation among the employees, and improves the working performance of the Business.

Different Communication Methods for Business

Communication within an organisation is also crucial, which will help promote a perfect business relationship for both managers and the employees, enhancing ethical and productive working practices (Küttler  et al.,  2019). Organising the work often calls for communicating effectively with each other. Similarly, as managers, leaders need to connect with the employees efficiently to accomplish group goals.

Verbal communication Method

The verbal mode of interaction involves communication from person to person, and oral interaction that assists all the employees and key persons share their instructions and other vital information easily for efficiently handling the pressurised situation (Aasheim and Williams, 2019). This method of communication is among two people who talk and listen. This mode of communication is primarily used as an informal means of interaction for workers and general employees.

Non-verbal communication Method

This is the way of interaction that incorporates sign languages, as it might be necessary for the organisation (Hall, Horgan and Murphy, 2019). In a busy workplace location, the listener cannot hear the sound, and signals may be used to deliver the necessary information in this case. This is the way of interaction that uses expressions as sign languages, as it can be essential for a business (Vrij, Hartwig and Granhag, 2019). In a busy workplace, the listener is unable to hear the sound, so signals can also be used to deliver the necessary information

Visual Communication Method

According to these communication methods, the photos, arts, sketches, and other signs transmit information to the other person. It is vital in a workplace to transfer the message to many people at a time (Hall, Horgan and Murphy, 2019). Different graphs design also has been used in this communication method to share detailed information with a view to a specific topic.

Electronic Method

There are many interaction methods, such as email websites, text messages, phone calls, etc., by various business entities. Electronic communications are becoming most prominent for their speed and precision in advanced communication techniques (Vrij, Hartwig, and Granhag, 2019). In present days, most organisations are using these technologies to reduce the time of message transmission.

There are two significant types of communication processes generally used by the management: formal and informal communication. Communication via pre-defined networks established by organisations is known as formal interaction.

Formal and Informal communication process

Formal communication maintains organisational discipline, and by using this process, the management can easily record and track the information (Carlino et al., 2019). The organisational process supports this communication system and meets the organisational goals. Informal communication is not supported by pre-defined networks and can occur in any part of the Business. Usually, information is transmitted from top management to different departments that connect to lower-level employees. The primary objective of this interaction is to maintain and create connections with superiors, colleagues, and subordinates.

Benefits of formal communication

It also improves the overall working efficiency of the workplace and provides employee satisfaction, leading to an increase in the rate of employee retention.

Formal communication is in written format; it works as a permanent record that aims to settle the conflict between both the participants and help managers avoid legal obligations easily shortly (Stoyanova et al., 2019).

This type of communication is systematic, and there is less chance of mistakes informal conversation, so the organisation generally gets more advantages during business operation.

Benefits of Informal communication

In the case of a business entity, a casual form of communication is an option. Those messages may not be sent via formal communication methods (Carlino et al., 2019). In this scenario, informal interactions follow organisational approaches and transmit essential information quickly.

Through informal communication, the managers can get a fast response from the workers, so all the businesses need to manage the pressurised situation easily within the given deadline.

Informal communication is easily understandable for all the employees and workers to make response faster.

Technological use in different types of communication

Communication refers to the component of a business entity, and its achievement varies on the use of communication modes and its information exchange efficiency (Stoyanova et al., 2019). The advancement of technology also changed the modes of communication, and the business entities are focusing on various advanced technology to gain more competitive advantages in a competitive environment.

Internet:  The introduction of the internet changed the global communication system, and all types of information are easily available on the internet (Burm et al., 2019). Through this technology, managers can transmit information rapidly. It easily connects the people of other countries, and the core management team can operate the Business centrally.

Smart Phones:  It is also an essential gadget for all people, and now people can manage overall communication easily through smartphones. People can send files and essential documents easily by using this technology.

To establish a hot feeling, effective communication must. Moreover, the atmosphere for communication or interaction is formed. The lousy atmosphere causes people to shame and discourage them from expressing themselves openly (Ennis et al., 2019). Cultural differences often create obstacles for excellent communication because different nations have various cultures and traditions. For example, in a different culture, including Arab people, the gap between two individuals when conversing has to be nearby when speaking, which is viewed as wrong in western culture (Chu et al., 2019). Verbal communication obstacles are telephones, audio, or video conferences on laptops. Email, fax, internet for a short letter are used to avoid written documents.

For effective communication, people need to identify their strengths, weaknesses, and level of understanding, which will help people get advantages from communication (Tatham, 2019). Identifying the nature of the audience generally provides the sender advantages, and it also helps to build a good relation and trust between the sender and receiver. It is crucial to understand who receives the information on the other side, expertise, abilities, and preferred contact channel to make effective interaction. A successful communicator listens carefully to the expression of other parties for keeping the interactions comfortable, eliminating the discomfort, and providing constructive feedback. 

Task 2 Oral Communication 

Oral communication is one of the critical verbal process types that help people transmit information easily by wasting time. In case of urgent work, this communication effectively gets a raid response (Burm  et al.,  2019). Some different techniques and rules make the communication process attractive. Active oral communication assists people in marketing operations and improves organisational brand value. An example of the verbal communication process is highlighted below. 

Me:  Hi Allen, thank you for contacting us. How may I help you?

Mr Allen (Customer):  I ordered some biscuits from your company, but most of the products I received are damaged. I paid the whole amount, so I want to return all the products and return my money as soon as possible.

Me:  Okay. Don't worry. It's due to the delivery problem so we will return all the products and deliver you the fresh products as soon as possible. Apart from that, this time we will provide you with free delivery with an additional 10% discount.

Mr Allen (Customer):  I am your one of the regular customers, but your services very much disappointed me this time. So I want to cancel this order and want my money back.

Me:  we are sorry for our delivery services. We will focus on this problem and improve our services further based on your feedback, and next time, we will resolve all these issues.

Task 3 Communication in Written

Appropriate methods and styles of communication are required in business management. It is an essential aspect of information exchange; people also try to use it. I attach here some of my writing examples, a text, a document, and an email to show my ability to interact in writing.

Business Report

Title: Influence of communication in Business

Executive summary

There are various communication types or approaches: formal or informal, oral, nonverbal, and interactive. For a different position, both of these methods are extremely important. More than the efficiency of the non-verbal method, individuals used oral interaction. Some limitations diminish the effectiveness of contact with each of the approaches. This obstacle must be avoided or monitored for effective communication. This report generally signifies the influence of different types of communication in Business.

Introduction

In certain respects, we are called speech; we will communicate our thoughts and responses in various aspects. Without any communication system, people have great difficulty as people cannot identify and express emotions (Tatham, 2019). In a business environment, communication helps to identify clients' behaviour and emotions and other essential stakeholders; it is necessary to manage a regular workforce effectively by avoiding threats. 

Influence of communication in Business

Different communication approaches occur, formal or informal, oral or non-verbal. Both of these methods are essential for business management for a different position.

Active communication is important in the workplace to fulfil the organisational objective without any problem (Aasheim and Williams, 2019). All employees must be conscious of what tasks they carry out, what development they are making, and their ultimate goal, whether this communication occurs orally or via computer-controlled techniques such as mail and chat (Burm et al., 2019). Communication between managers and workers may help better respond to the needs of the workers, encourage the workers again, and help the administration fix future organisational problems.

Clear communication may promote a strong relationship with both people and their employees, which may improve moral standards and effectiveness. In a general sense, it adheres to normal social expectations and standards, like not being hard to get hold of or paying full attention to others when people talk to them (Chu et al., 2019). Effective communication generally promotes innovation, and creativity is created by providing a platform for workers to exchange ideas. Employees who listen to customers' problems and communicate alternatives are decent diplomats without getting emotional, aggressive, and otherwise harmful.

Conclusion

Communication is one of the essential parts of the entire business organisation. Without an active communication process, the managers cannot identify the day to day requirements of a business. For that reason, all business organisation uses an advanced information system to improve communication that helps management handle the harder situation easily in a given deadline.

Recommendation

The business organisation is now focused on improving overall business performance. For that reason, incorporating the Information system and digital technology will improve the communication process and improve organisational performance rapidly (Chu et al., 2019).

All the business organisation needs to make documentation of every formal and informal communication, and it will help reduce the number of organisational conflicts and upcoming threats (Aasheim and Williams, 2019).

The management needs to provide training to all the employees for active communication to maintain a corporate culture that provides the employee's psychological satisfaction.

Business Email for Meeting

From: Mr. Peter <peter15 @gmail.com>

To: Ms. Alina < anlina1980@yahoo.com>

Date: 26/11/2019

Subject: Invitation for Business Meeting

The management team of this organisation will conduct a meeting at 3 pm on 28th Nov 2019 at the office auditorium hall. Your presence in this meeting is essential to discuss with a view to organisational issues.

The main objective is to discuss the difficulties and progress of this company, so all the employees are ordered to join in this meeting to share the viewpoints that are vital for mitigating all the organisational issues effectively. The management will take some long term decisions for corporate development, so gathering viewpoints from all the employees will help management make an effective decision that leads to sustaining ale development.

Your presence is most valuable, so please come at the mentioned time and cooperate with us.

Sincerely,

Mr Peter

HR Manager

XYZ Organization

Business Letter

To

The Managing Director

XYZ Organization

London Branch

Sub: Meeting to Discuss Organisational Issues

Sir,

With due respect and humble submission, I would like to write to your kind concern regarding recent organisational issues faced by the HR department due to lack of proper communication between the HR manager and the employees.

Active communication better employees and managers are vital to actively identifying the requirements to run the day-to-day operations. Due to a lack of communication, the HR department could not gather performance reports from the employees. For that reason, a proper information system is required for this organisation to mitigate all the issues efficiently.

For that reason, it is my earnest request to you to implement upgraded information to run the day to day workforce smoothly.

Sincerely,

Mr Peter

HR Manager

XYZ Organization

Conclusion

Communication is also an essential part of the entire business organisation. People can't work a single week without interaction with others. There are several means of interacting, concepts, processes, and structures that help managers to gain more advantages through business communication. As interaction is essential, the companies should concentrate on this to prepare their workers to understand the communication procedure. It is crucial to achieve more productive operations with staff that lead to sustainable development.

References

Aasheim, C.L., Li, L. and Williams, S., 2019. Knowledge and skill requirements for entry-level information technology workers: A comparison of industry and academia.  Journal of information systems education 20 (3), p.10.

Burm, S., Boese, K., Faden, L., DeLuca, S., Huda, N., Hibbert, K. and Goldszmidt, M., 2019. Recognising the importance of informal communication events in improving collaborative care.  BMJ Qual Saf 28 (4), pp.289-295.

Carlino, E., Piedimonte, A., Romagnolo, A., Guerra, G., Frisaldi, E., Vighetti, S., Lopiano, L. and Benedetti, F., 2019. Verbal communication about drug dosage balances drug reduction in Parkinson's disease: Behavioral and electrophysiological evidence.  Parkinsonism & Related Disorders .

Chu, S.M., Duan, N., Gong, M., Qiu, Y.J. and Yan, J., International Business Machines Corp, 2019.  Determining an object referenced within informal online communications . U.S. Patent Application 10/296,527.

Ennis, L., Mansell, W., McEvoy, P. and Tai, S., 2019. A systematic scoping review and synthesis of dementia and communication theory.  Dementia 18 (6), pp.2261-2281.

Hall, J.A., Horgan, T.G. and Murphy, N.A., 2019. Nonverbal communication.  Annual review of psychology 70 , pp.271-294.

Johnson, C.S., Dunn-Jensen, L.M. and Wells, P.M., 2019. Sketchy communication: An experiential exercise for learning about communication in Business.  Journal of Education for Business 94 (1), 46-56.

Kang, H.W. and Koh, S.J., 2018. Enhanced group communication in constrained application protocol-based Internet-of-things networks.  International Journal of Distributed Sensor Networks 14 (4), p.1550147718772793.

Küttler, M., Planeta, M., Bierbaum, J., Weinhold, C., Härtig, H., Barak, A. and Hoefler, T., 2019, February. Corrected trees for reliable group communication. In  PPoPP  (pp. 287-299).

Sanghvi, N., Yonetani, R. and Kitani, K., 2018. Learning group communication from the demonstration. In  Workshop on Models and Representations for Natural Human-Robot Communication at the .

Stoyanova, K.H., Hartmann, E.R., Ivanov, E.G., Vodenitcharova, A.T., Georgiev, N.R. and Dudeva, B.D., 2019. A Model for Enhancing the Verbal Communication Skills for Physician-Patient Communication of Medical Students at the Medical University-Sofia Based on a Needs Analysis.  Education Journal 8 (2), pp.75-88.

Tatham, S., 2019. Relationship management: capitalising on the informal.  ALISS Quarterly 14 (3), pp.13-16.

Vettorel, P., 2019. Belf, Communication Strategies And Elt Business Materials.  Rivista semestrale ISSN 2281 , p.4582.

Vrij, A., Hartwig, M. and Granhag, P.A., 2019. Reading lies nonverbal communication and deception.  Annual review of psychology 70 , pp.295-317.

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