Employee Issues in Hotel Industry Assignment Sample

Resolving Employee Issues in the Hotel Industry Assignment

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Introduction Of Employee Issues in Hotel Industry

In the hotel industry, there will be occurred many problems for the employees and therefore it affects badly to the entire hospitality. The research will be important for maintaining and covering the situation and improving properly. Resolving the issues, will be more important for keeping safe and developing the business in future and also for reaching a top position and rising quickly. If the issues will not be solved accurately then there will not be any improve happened. The "DoubleTree by Hilton Docklands Riverside" hotel will face broad issues and because of the arisen issues, their services arriving in a lower position or down level. Recovering, meeting and solving the fundamental issues will be necessary.

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Literature review

Online reviews and physical judgements both will be widely embraced in the competitive and passionate service industry. Recent research shows that the hotel "DoubleTree by Hilton Docklands Riverside", situated in London faces different kinds of issues such as a shortage of staff, and leaders, employees receiving low pay and bad quality food, long time work, not suitable and finable arrangement for managers and many more. Researchers have supported the operating complexness theory to comprehend problem management.

The industry life cycle and corporate strategy

According to Esposito et al. (2020), a lack of systematisation of the understanding of the issues is considered a failure of the organisation. Furthermore, due to facing complexity in integrating resources in the supply chain process, affects corporate strategy. It is argued by Pauer (2019) and suggested that evaluating environmental burdens rather than organisational issues with energy and material needs to be considered for determining the life cycle and making corporate strategy. Due to facing pressure in the work environment at the moment regarding pay long hours and bad food services delivered to the staff, they are facing to recruit new staff in a workplace.

According to Blanck (2022), the COVID-19 pandemic anchored a powerful impact on all employees, and also may have benefits for some workers with disabilities by completing work at house or remoting the system to more satisfactory and effective. They will be discussed the results of the pandemic on conventional workplace systems, which will cause workers to review how important tasks will be done, and which may widen their approval of the total principles. According to Khan (2021), suggested that the pandemic record will be revealed that attacks include significant influence on the hotel industry. Besides, Senbeto and Hon (2022) proposed that with changing client demand, powerful demand competition, and delays, service associations will be facing vigorous or even positively rugged atmospheres. Facilitating workers' capacity to innovate is an influential business plan that will enable businesses to crush market turbulence also manage the challenges.

For solving these issues they might establish an effective plan for fulfilling the desires of the staff of the hotel. According to Toumi et al. (2021) discussed that technology will be played two critical functions in physical assistance meetings. First, it will to supported and benefit workers by supplying them with additional well-organised data processing and accounting capabilities. This allows them to comprehend client needs better, therefore enhancing job and client satisfaction. Advances have helped workers by completing redundant and uninteresting lessons such as marketing with regular appointments or marketings. This frees workers to concentrate on extra complex charges that need "problem-solving" or inspirational intelligence.

Action plan for natural disasters in the organisation

As opined by Kalargyrou (2020), the overall workforce of some businesses is linked with a small percentage of employees for offering invaluable job opportunities. Indeed, a number of social entrepreneurs in restaurants or hotels deliver long-term employment for both individuals and staff working in the organisation. In this way, it needs to adopt a "resource-based theoretical framework" for recruiting and hiring that ensures employees about the organisation structure and services they provide. In contrast, it is opined by Le and Phi (2021), more staff focus is necessary and "strategic responses" need to be adopted by distinguishing discussions towards the development of a crisis and management framework. These are some action plans which might be used for mitigating the solution in this hotel industry.

According to Farrukh et al. (2019), employee dissatisfaction comes from improper leadership practice lack of organizational practice and salary-related issues that can affect employee loyalty and these engagements toward work. Employee dissatisfaction leads to can be minimised through implementing managerial practice and payroll and reword-related factors. Moreover, job satisfaction comes from healthy and supportive work environments. As opined by Vo-Thanh et al. (2020), the global crisis due to the pandemic situation leads to making a challenging situation for the hotel industry considering the economic conditions. Economic issues lead to makes issues in employee payroll which is the main cause of employee dissatisfaction in the hotel industry. In this aspect, the hotel industry has to maintain and develop an effective working practice for maintaining work environments and employee engagement by making a contract with them. Analysing the current situation of hotels it can be stated that maintaining contracts and agreements with employees helps to minimise issues regarding leaving jobs by managers and increased employee engagement in working practices for further developments of this organisation as well as the hotel industry with remarkable economic growth.

Literature gap

The hotel of London, " DoubleTree by Hilton Docklands Riverside" will be the distinction between consumer expectation and management or leadership perceptions of consumer anticipation. Another gap is the dissimilarity between benefit rate specifications and the service genuinely offered. And the current facing gap will be the staff shortages that include influenced the hospitality industry of small hotels over the earlier few years and will also currently better than ever lead to an important issue for businesses. According to Japutra and Situmorang, (2021) argued that especially in small hotel industries will supply low payment to their workers and demotivate them regularly. The other gap will be throughout the pandemic all noticed a massive change in the service of operating technology in hospitality, most of the developing hotels. This technology will be enabled them to support businesses in adjusting to changing conditions and enhance consumer knowledge. The report will be a favourable indication that hospitality deals are producing to overhead "pre-pandemic levels" in most of the UK countryside developing hotels. Fulfilling this need, when institutions face increasing prices and team lacks is an important challenge for the industry. As the hospitality industry of the hotel involved “Doubletree by Hilton Docklands Riverside" tackles these challenges, leaders call on governments for taking fundamental support.

Methods

The "Research methodology" is a strategy by which it has been understood how the research carrying out process has been known. The initial thing for the researcher to choose a research philosophy and the present topic is the issue of facing a conflict situation in a hotel and mitigating conflict in a hotel and raising the position of the hotels. In this way, the researcher will use "Positivism research philosophy" in order to resolve the issue. In detecting the issue and the data collection, the research approach is very important. As the positivist research philosophy will be approached for the researcher due to this "deductive approach"will be beneficial for the researcher. Research design is important for adhering to several pieces of information regarding issues and based on the philosophy and approach it can also be considered. As the positivist research suggested for the researcher and the deductive approach interpreted, the "descriptive design" will be the most suitable design for analysing the current topical issues. The researcher may intend to show the main focus on hotel staff and customers visiting there and therefore the present study can be interpreted with primary and secondary both types of data collection processes. "The primary quantitative" data collection process needs to be used in which the survey will be done. Furthermore, the present topic will be analyzed in a secondary method in which a theme needs to be developed which includes data that is inscribed in books or journals or any other reliable sources.

Gantt chart

Gantt chart

Time Plan

Figure 3.1 Time plan

(Source: self-developed)

References

Journals

  • Blanck, P., 2020. Disability inclusive employment and the accommodation principle: emerging issues in research, policy, and law. Journal of Occupational Rehabilitation, 30(4), pp.505-510.
  • Esposito, B., Sessa, M.R., Sica, D. and Malandrino, O., 2020. Towards circular economy in the agri-food sector. A systematic literature review. Sustainability, 12(18), p.7401. https://www.mdpi.com/2071-1050/12/18/7401/pdf
  • Farrukh, M., Kalimuthuan, R. and Farrukh, S., 2019. Impact of job satisfaction and mutual trust on employee loyalty in Saudi hospitality industry: A mediating analysis of leader support. International Journal of Business and Psychology, 1(2), pp.30-52. 10.1080/23311975.2016.1239300
  • Japutra, A. and Situmorang, R., 2021. The repercussions and challenges of COVID-19 in the hotel industry: Potential strategies from a case study of Indonesia. International Journal of Hospitality Management, 95, p.102890.
  • Kalargyrou, V., Kalargiros, E. and Kutz, D., 2020. Social entrepreneurship and disability inclusion in the hospitality industry. International Journal of Hospitality & Tourism Administration, 21(3), pp.308-334. https://www.researchgate.net/profile/Valentini-Kalargyrou/publication/326002392_Social_Entrepreneurship_and_Disability_Inclusion_in_the_Hospitality_Industry/links/5b43a881aca2728a0d688e7a/Social-Entrepreneurship-and-Disability-Inclusion-in-the-Hospitality-Industry.pdf
  • Khan, A., Bibi, S., Lyu, J., Latif, A. and Lorenzo, A., 2021. COVID-19 and sectoral employment trends: Assessing resilience in the US leisure and hospitality industry. Current Issues in Tourism, 24(7), pp.952-969.
  • Le, D. and Phi, G., 2021. Strategic responses of the hotel sector to COVID-19: Toward a refined pandemic crisis management framework. International Journal of Hospitality Management, 94, p.102808. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8586793/
  • Pauer, E., Wohner, B., Heinrich, V. and Tacker, M., 2019. Assessing the environmental sustainability of food packaging: An extended life cycle assessment including packaging-related food losses and waste and circularity assessment. Sustainability, 11(3), p.925. https://www.mdpi.com/2071-1050/11/3/925/pdf
  • Senbeto, D.L. and Hon, A.H., 2020. Market turbulence and service innovation in hospitality: examining the underlying mechanisms of employee and organizational resilience. The Service Industries Journal, 40(15-16), pp.1119-1139.
  • Tuomi, A., Tussyadiah, I.P. and Stienmetz, J., 2021. Applications and implications of service robots in hospitality. Cornell Hospitality Quarterly, 62(2), pp.232-247.
  • Vo-Thanh, T., Vu, T.V., Nguyen, N.P., Nguyen, D.V., Zaman, M. and Chi, H., 2020. How does hotel employees' satisfaction with the organization's COVID-19 responses affect job insecurity and job performance? Journal of Sustainable Tourism, 29(6), pp.907-925. https://doi.org/10.1080/09669582.2020.1850750
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