18 Pages
4396Words
Introduction Workplace Culture And Its Impact On Organisational Efficiency Assignment
Connect with New Assignment Help's experts in the UK for personalized assistance with your tasks.
"Just eat takeaway.com" is a leading online based business venture that is significantly involved in food order as well as delivery connecting nearly 100 million consumers with the help of 634 thousand local partners. Apart from that, Just eat was sequentially founded as a separate company in 2001 in Denmark, and headquarter is situated in London until the merger in the financial year 2020. Moreover, the business venture received 289 million orders in the financial year 2021 and this resulted in a growth of 52% as compared to the total order in the financial year 2020 (justeattakeaway.com, 2022). Simultaneously, in order to become more competitive as well as attractive in the labour and global market the company has introduced the remuneration as well as development structure. Accordingly, this study is going to focus on the organizational structure, and its impact on the organizational culture exploring the external factors that are influencing the work culture of the company.
Discussion of the organizational structure of “Just eat takeaway.com”
An organizational culture seems to be the system that systematically outlines the sequential activities that are subsequently directed to achieve the main goal of the business venture. Moreover, the activities may include responsibilities, roles of the associates of the company, and rules.
This figure demonstrates the organisational culture of “Just eat takeaway.com” according to the figure it can be stated that the company uses a traditional organizational culture. Accordingly, it is an organizational design that groups relatable or similar occupational specialists. It poses numerous advantages such as the chief executive body of the organisation being directly touched with the operations and indirectly with the associates or the responsible persons of operations. Apart from that it subsequently reduces as well as simplifies the control mechanisms. Moreover, it also helps the employees to gain access to their respective roles and responsibilities and only specialists are allocated the position at the management level. On the other hand, according to the report of Pang et al. (2022), it may pose some disadvantages also such as the senior manager overburdens with the matters of routines; the strategic issues may get neglected. Moreover, it may pose serious burdens in during the tenure of coping with the diversity and the coordination between the functions may become difficult.
On the other hand, the authoritative plan bunches appealing or comparable word-related subject matter experts. It represents various benefits, for example, the CEO body of the association being straightforwardly contacted with the activities and in a roundabout way with the partners or the mindful people of tasks. Aside from that it hence diminishes as well as works on the control instruments. Additionally, it likewise assists the representatives with accessing their jobs and obligations and just experts have designated the situation at the administration level (Al, 2022). Then again, it might represent a few drawbacks likewise, for example, in case the director of the company is overburdened with the questions of schedules, the essential issues might get ignored. In addition, it might present serious weight during the residency of adapting to the variety and the coordination between the capabilities might become troublesome.
Impact of organizational structure on organizational culture
"Organizational culture" systematically refers to the system of shared meaning that is held by the members that distinguish one organization from another. The elements associated with the organisation culture are stability, team orientation, attention to detail, outcome orientation, attention to detail, aggressiveness, innovation and risk mitigation. The organizational structure of "Just eat takeaway.com" has been set up in order to facilitate the main goals that need to be achieved within the pre-determined tenure. Moreover, as per the report of Goffe et al. (2022), it is designed with the implementation of an effective channel of communication, coordination, expertise, efficiency and economics of sales. The industrial revolution as well as the rapid development of the online food delivery business makes the traditional organizational structure a fit for the aesthetic organizational culture. However, before the revolution, people use to work in restaurants or in small businesses to cater to the local markets. Accordingly, the job role sometimes overlapped the strict management structure it may not be made competitive as per the need of the marketplace.
The structure of ethical dilemmas has been commonly discussed as having positive effects on the company when taking unethical steps. This is said to again have the opposite effect on the company on the taking of the ethical path. However, this may not be as true as it seems, especially in the long run. In due time the community finds out about the unethical practices of the company and that may lead to hampered goodwill (Cavero et al . 2021). Goodwill impairment is a serious issue as goodwill is an intangible asset (Podhorska et al . 2019). Hence, the long term needs to be considered over the short term.
On the other hand, traditional organisational structure subsequently appears to create the most appropriate environment for communication and helps the employees to relate to the main functionality of the company (Saeed et al. 2019). Thereby the employees working in the same department meet or maybe in different departments may understand each other's jargon. Apart from that the enhanced mode of communication sequentially improvises the coordination level and the employees can easily attain the privileges of management and accountability because of the clarity as well as unified news of the directives (Allen et al. 2021). Moreover, the traditional organisational structure appears to rely on the layout of improvising the efficiency, savings and productivity that occur as the increasing scope. This can increase the overall
efficiency as well as productivity of the workplace and hence the organizational structure of “Just eat takeaway.com” can make the organizational culture stabilized.
The modern unrest as well as the quick improvement of the web-based food conveyance business makes the customary hierarchical construction a fit for the stylish authoritative culture. Notwithstanding, before the unrest, individuals use to work in cafés or in private ventures to cater for the nearby business sectors. In like manner, the work job at times covered the severe administration structure it may not be made serious according to the need of the commercial center (Abbasi, 2020). Then again, conventional hierarchical construction accordingly seems to establish the most proper climate for correspondence and assists the representatives with connecting with the principal usefulness of the organization.
Subsequently, the representatives working in a similar office meet or perhaps in various divisions might see each other's language. Aside from that the upgraded method of correspondence successively adlibs the coordination level and the representatives can undoubtedly accomplish the honors of the executives and responsibility due to the lucidity as well as bringing together insight about the orders (Janson, 2022). Additionally, the customary authoritative design seems to depend on the format of ad-libbing the proficiency, reserve funds, and efficiency that happen as the rising extension. According to Wan et al. (2018), This can build the general effectiveness as well as efficiency of the work environment, and subsequently the authoritative design of "Just eat takeaway.com" can make the hierarchical culture balanced out.
PESTEL analysis of “Just eat takeaway.com” for analysis of external factors
|
Political
? The regulation of commercial junk food by the EU
? Regulations induced by the governmental bodies post-pandemic
? Product labelling and other segments
|
Economical
? Business uncertainties due to the global pandemic
? BREXIT implications a shock for the food articles in the UK
|
Social
? Need for a systematic and careful strategy for stable orders as online orders are proportional to restrictions
? Discouraging the associated unnecessary social interactions in order to help the current business
|
|
Technological
? Developments of the technological nodes, and digital marketing in order to improvise the consumer retention ratio
? The segments of real-time live tracking in the last-mile delivery may increase the productivity of the assets.
|
Legal
? Discussion in the European Union regarding the gig workers at par with the regular staff
? Litigation by the partner restaurants on the overall charges of commission appears to be affecting the overall finances.
|
Environmental
? Discounted pricing of the surplus food items provides extra business.
? Implementation of alternative packing rather than plastics may improvise the goodwill of the business among the associated stakeholders.
|
Political:
The authorised governmental body of Europe appears to have recognised obesity as a serious issue regarding the health of the citizens. Accordingly, the governmental bodies of the United Kindom subsequently want to take strict proactive measures in order to curb the overall errant eating habits of the citizens and promote the course correction of the eating habits. Aside from that the governmental body of the UK has several restrictions on the advertisements of junk food to children and markets them as the HSSF (high in salt sugar and fats). On the other hand, according to the viewpoint of Lord et al. (2022), the company is operating in dozens of countries which makes the stability of the politics the most aesthetic aspect for the profitability of the company. This can be said because the instability may lead to changes in various regulations and similarly, there may be a chance that corruption may also increase. The Agency's policy guidelines are established by the authority, therefore changes in political policy may have an impact on the Agency.
Economic:
The associated macroeconomic aspects such as the rate of savings, inflations, foreign exchange rate, and many more are crucial aspects for the company to operate smoothly (Iyke, and Ho, 2020). This appears to be the keenest aggregate to the investments as well as demands within the economical background. On the other hand the micro economical segments such as the competition in the marketplace and its impact on the overall functionality of the company. Accordingly, it can be stated that the company can use the economical spectrums such as the economical indicator of the company, overall growth ratio, inflation, and many others as the forecast for the trajectory of growth.
Social:
The culture of the society and the layout of doing things appears to be the impactful segment for the culture of the company operating within the environment. Moreover, the associated shared beliefs, as well as the overall attitude of the population, tend to play an aesthetic role to help the marketers of the company to design the marketing campaigns (Putra, 2019). For example in various countries of the United Kingdom, there are several restrictions on marketing junk food to children thereby the company can use the alternative strategy of marketing by following the governmental norms. Henceforth the systematic and careful strategy for stable orders as online orders can help the company to gain a stable position in the intensified marketplace.
Technological factors:
The technological nodes are the fast-disrupting segment in the industry as the company is dealing in delivery by taking online orders. Developments of the technological nodes may also help the company in order to carry out digital marketing sequentially and it may also help to improvise the consumer retention ratios (Capstick, 2021). On the other hand, the consumers can also get access to real-time live tracking in the last mile delivery may increase the productivity of the assets.
Environmental factors:
Environmental factors such as climate change, weather conditions, laws and regulations associated with the pollution in the marketplace, management of wastes and many others are environmental aspects. The attitude of the company towards ecological products or environmentally friendly products may also help to gather the consumer satisfaction level (Muszy?ski et al. 2021). Eventually, the company can use the implementation of alternative packing rather than plastics may improvise the goodwill of the business among the associated stakeholders. On the other hand, giving services to the consumers at a discounted price of the surplus food items may help the company to get access to the extra business.
Key elements of the ethical organisational culture of “Just eat takeaway”
Ethical culture tends to be the set of experiences, expectations as well as assumptions of the managers as well as the employees that can help them to work by attaining the ethical practices of operations (Vazquez, 2018). The key elements associated with the ethical organizational culture of "Just eat takeaway.com" are grouped into four pillars that are planet, food, people, and society. Apart from that, the company induces the values of mutual respect and a fair working place for every employee irrespective of position. The company treats the employees with the utmost level of dignity as well as respect and the work culture is free from any type of discrimination and intimidation (Chen and Liu, 2022). The company values diversity in the workplace and does not discriminate against employees as per their respective backgrounds.
Moreover, in “Just eat takeaway.com” the hierarchy of the company values the talents of each employee, strengths, and experience and thus makes the workplace induced of diverse culture.
On the other hand, the organization initiates the upsides of shared regard for one another and a fair working spot for each representative independent of position. The organization treats the representatives with the greatest amount of degree of poise as well as regard and the work culture is liberated from segregation and disrespect (Brooks, and Dunn, 2020). The organization values variety in the work environment and doesn't victimize representatives according to their particular foundations. Besides, in "Justeat takeaway.com" the ordered progression of the organization esteems the gifts of every worker, qualities, and experience and in this manner makes the working environment prompted of a different culture.
However, these ethical factors alone are not enough, they need to be supported by an Employee reward system: The key to employee motivation and engagement in the healthcare sector, according to Martono et al. (2018), are incentives, increments, and other benefits including recognition for their performance during official events.
Suggestion for creating a better ethical cultural environment
Following are the suggestions for “Just eat takeaway.com” in order to create an effective and better ethical cultural environment.
Implementation of safe working conditions
It can be stated that keeping the employees irrespective of their position in the workplace can be the most significant aspect for the company in order to attain stability. The company can comply with the applicable safety and health laws in its operations as well as functions (Brauer, 2022). Moreover, in the case of any hazardous applications therefore the company must provide aesthetically designed training to the employees so that they can easily identify the hazardous spectrums and keep them safe in the workplace.
Ethical working practices
This can be done by significantly taking the issue of modern slavery seriously because it tends to be a heinous crime as well as a violation of human rights. The company must company with the safety laws of the country wherever they are operating (Greene et al . 2019). Moreover, the company must adhere to the minimum working age of the employee in each country of operations. Moreover, every employee during the initial tenure must be highlighted that rules and regulations and any kind of forgery must be avoided.
Talent management is of utmost nessity for boosting team performance. Improved process, resource, and workforce management are necessary to address this issue. To eliminate waste and manage processes better with lower operating and overhead costs, process streamlining is necessary. On the other hand, HRM management needs to be controlled in order to put into practise successful techniques like talent management for a more effective staff that causes fewer delay and errors. This is due to the possibility for HRM to improve business performance, per research (Ho and Kuvaas, 2020).
Conducting business operations with the utmost level of integrity
The company must follow the norms of the ethical code of practices, and hold to the standards of operations at every state of functionality. Most importantly, the company must conduct business operations based on fairness, integrity, and good faith, and within any type of business deal, the company must maintain the norms (Greene et al . 2019). This can help the company to become committed to the principles of fair and free market competition and the business functions may comply with the associated rules as well as regulations. On the other hand these, segments must be designed to ensure effective competition in the workplace.
Barriers to the effective functioning of the “Just eat takeaway.com” culture
The main barriers associated with the effective systematic functioning of the company can be as follows:
The non cleared values as well as strategies that resulted in the conflict to the barriers
The ineffective senior management or even the employees of the company
Improper implementation of the leader style from top to down
Poor skills in management, leadership and development
Closed or even poor channels of communication
Recommendation to enhance “Just eat’s” workplace culture in the future
To overcome the obstacles and enhance the company's workplace culture in the nearby future it can be recommended that there is a need for high performing team. This may help to induce a culture that promotes equality as well as the integrity of working. Apart from that, it may develop a culture in the workplace that systematically promotes honesty as well as open discussion whenever the team underperforms (AlFarraj et al. 2021). Accordingly a stable, as well as effective workplace environment, can be developed so that the employees irrespective of the position can work with the uttermost integrity. On the other hand, the second recommendation can be an effective functional senior executive team this can help in order to set the priorities of the associated team members (Ferrell et al . 2019). Most importantly, it may play the keenest role in the design layout of ensuring that the team has the efficient as well as right staff as per the designation and set the appropriate level of expectation.
Aside from that, it might foster a culture in the working environment that induces advances in trustworthiness as well as an open conversation at whatever point the group fails to meet expectations (AlFarraj et al. 2021). As needs are stable, too a successful working environment climate can be grown so the representatives independent of the position can work with the farthest trustworthiness. Then again, the subsequent suggestion can be a viable utilitarian senior leader group this can assist all together with defining the boundaries of the related colleagues. Above all, it might assume the quickest part in the plan format of guaranteeing that the group has the proficient as well as right staff according to the assignment and set the suitable degree of assumption.
Conclusion
It can be concluded that “Just eat.com” is overall the most significant as well as Fortune Company in the western countries operating in the food delivery sector. Moreover, the company has the most systematic operational as well as functional design that values the consumers as well as employees irrespective of their position in the workplace. Apart from that, the company follows the traditional organisational structure and it relies on the layout of improvising the efficiency, savings and productivity that occur as the increasing scope. This perpetually increases the overall efficiency as well as productivity of the workplace and hence the organizational structure of “Just eat takeaway.com” can make the organizational culture stabilized. However, the barriers to communication such as the non cleared values as well as techniques brought about the contention to obstructions, ineffective senior administration or even the workers of the organization. Ill-advised execution of the pioneer style from top to down, unfortunate abilities of the board, authority and improvement, and unfortunate channels of correspondence are the barriers associated with the effective operations of the company.
References
Abbasi, B., 2020. Identifying and Ranking of University Strategic Human Resources Management Criteria Based on Multi-Criteria Decision Making Methods. JOURNAL OF PUBLIC ADMINISTRATION, 11(2).
Ahuja, K., Chandra, V., Lord, V. and Peens, C., 2021. Ordering in: The rapid evolution of food delivery. McKinsey & Company .
Al, M., 2022. The Repercussions of The Covid-19Crisis on The Development of E-Service-Case Study of Food Delivery Services in the USA. Journal of Contemporary Economic Studies Volume , 7 (01), pp.665-682.
AlFarraj, O., Alalwan, A.A., Obeidat, Z.M., Baabdullah, A., Aldmour, R. and Al-Haddad, S., 2021. Examining the impact of influencers’ credibility dimensions: attractiveness, trustworthiness and expertise on the purchase intention in the aesthetic dermatology industry. Review of International Business and Strategy.
Allen, J., Piecyk, M., Cherrett, T., Juhari, M.N., McLeod, F., Piotrowska, M., Bates, O., Bektas, T., Cheliotis, K., Friday, A. and Wise, S., 2021. Understanding the transport and CO2 impacts of on-demand meal deliveries: A London case study. Cities , 108 , p.102973.
Anwar, M.J., Gill, A.Q., Fitzgibbon, A.D. and Gull, I., 2022. PESTLE+ risk analysis model to assess pandemic preparedness of digital ecosystems. Security and Privacy , 5 (1), p.e187.
Brauer, R.L., 2022. Safety and health for engineers. John Wiley & Sons.
Brooks, L.J., and Dunn, P., 2020. Business and professional ethics. Cengage Learning.
Capstick, T., 2021. Multilingualism in Migrant Contexts in Pakistan and the UK: Transcending Physical, Social and Symbolic Borders in Transnational Social Spaces. Languages , 6 (4), p.177.
Cavero Rubio, J.A., Amoros Martinez, A. and Collazo Mazon, A., 2021. Economic effects of goodwill accounting practices: systematic amortisation versus impairment test. Spanish Journal of Finance and Accounting/Revista Española de Financiación y Contabilidad , 50 (2), pp.224-245.
Chen, J. and Liu, C., 2022. Takeaway food consumption and its geographies of responsibility in urban Guangzhou. Food, Culture & Society , 25 (3), pp.354-370.
Ferrell, O.C., Harrison, D.E., Ferrell, L. and Hair, J.F., 2019. Business ethics, corporate social responsibility, and brand attitudes: An exploratory study. Journal of Business Research, 95, pp.491-501.
Goffe, L., Chivukula, S.S., Bowyer, A., Bowen, S., Toombs, A.L. and Gray, C.M., 2021. Web augmentation for well-being: The human-centred design of a takeaway food ordering digital platform. Interacting with Computers , 33 (4), pp.335-352.
Greene, D., Hoffmann, A.L. and Stark, L., 2019. Better, nicer, clearer, fairer: A critical assessment of the movement for ethical artificial intelligence and machine learning.
Helmold, M., 2022. Marketing Management as Part of the Corporate Strategy. In Performance Excellence in Marketing, Sales and Pricing (pp. 13-34). Springer, Cham.
Ho, H. and Kuvaas, B., 2020. Human resource management systems, employee well?being, and firm performance from the mutual gains and critical perspectives: The well?being paradox. Human Resource Management, 59(3), pp.235-253.
Iyke, B.N. and Ho, S.Y., 2020. Consumption and exchange rate uncertainty: Evidence from selected Asian countries. The World Economy, 43(9), pp.2437-2462.
Janson, S., 2022. Pandemic-era Advertising: A Study of the Twitter Advertising of Four Online Food Delivery Companies During the 2020 Pandemic.
justeattakeaway.com, (2022), about-us Available at: https://www.justeattakeaway.com/about-us [Assessed on: 29/10/2022]
Lord, C., Bates, O., Friday, A., McLeod, F., Cherrett, T., Martinez-Sykora, A. and Oakey, A., 2022. The sustainability of the gig economy food delivery system (Deliveroo, UberEATS and Just-Eat): Histories and futures of rebound, lock-in and path dependency. International Journal of Sustainable Transportation , pp.1-13.
Martono, S., Khoiruddin, M. and Wulansari, N.A., 2018. Remuneration reward management system as a driven factor of employee performance. International Journal of Business & Society, 19.
Muszy?ski, K., Pulignano, V. and Marà, C., 2022. Product markets and working conditions on international and regional food delivery platforms: A study in Poland and Italy. European Journal of Industrial Relations , p.09596801211070802.
Pang, X., Shang, Y. and Song, J., 2022, March. An Analysis of Deliveroo’s Operation Strategy and Food Takeaway Industry. In 2022 7th International Conference on Financial Innovation and Economic Development (ICFIED 2022) (pp. 142-155). Atlantis Press.
Pawin, L., 2021. MARKET RESEARCH STUDY FOR STARTUP COMPANY WITH FOCUS ON CARBON FOOTPRINT TRACKING AND MANAGEMENT (Doctoral dissertation, Mahidol University).
Podhorska, I., Gajanova, L., Kliestikova, J. and Popescu, G.H., 2019. Analysis of Internally Generated Goodwill Indicators: A Case Study of the Slovak Republic. Organizacija, 52(4), pp.271-285.
Putra, Y.M., 2019. Analysis of factors affecting the interests of SMEs using accounting applications. Journal of Economics and Business, 2(3).
Saeed, B.B., Afsar, B., Hafeez, S., Khan, I., Tahir, M. and Afridi, M.A., 2019. Promoting employee's proenvironmental behavior through green human resource management practices. Corporate Social Responsibility and Environmental Management, 26(2), pp.424-438.
Tudor, D.T. and Williams, A.T., 2021. The effectiveness of legislative and voluntary strategies to prevent ocean plastic pollution: Lessons from the UK and South Pacific. Marine Pollution Bulletin , 172 , p.112778.
Vazquez, P., 2018. Family business ethics: At the crossroads of business ethics and family business. Journal of Business Ethics, 150(3), pp.691-709.
Wan, Q., Li, Z., Zhou, W. and Shang, S., 2018. Effects of work environment and job characteristics on the turnover intention of experienced nurses: The mediating role of work engagement. Journal of advanced nursing, 74(6), pp.1332-1341.
