Employee Training and Learning in Workplaces Assignment Sample

Optimizing Workforce Skills: Comprehensive Guide to Employee Training and Learning in Workplaces Assignment

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Introduction Of Employee Training and Learning in Workplace

Part 1: Section 1

Employee Training and Learning


Workplaces provide ample opportunities for both formal and informal learning. Employee training and learning is essential for managing people in an organization as it supports acquiring knowledge and skills for the efficient production of goods and services and increased profit margins. This article discusses the significance of training employees and learning, methods to enhance workplace conflict resolution, and addressing issues related to employee learning and training within the Insurance Service Centre (ISC). Employee training can be costly and time-consuming, but it expands an organization's human capital knowledge base. Training of employees is beneficial to both the employees and the organization.

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Definition of employee training and learning

Training of employees cultivates and boosts their market worth by improving their skills, knowledge, and attitude. Managers are responsible for training employees, and management commitment are essential in framing training policies. According to Al Karim (2019), it is essential to give staff growth, learning, and training top priority if a company wants to experience sustained growth and success. According to Jeffrey and Prasetya (2019), training is successful when it alters employee behavior and enhances work performance. Chiaburu and Tekleab (2005), stated that are multifunctional training has been associated with the employment of training policies managed by training programmed of different organizational status. Further argued by Clarke (2003), there are different politics related top these several dimensional approach in accountability of additional approach for employment. Along with that this research study suggested that with the acute proposition of research model study the research will be based simplistic view where employees can practice transfer and employment will be acceptable on the bias of training. The Insurance Service Center has to understand that staff training needs to be arranged at the right moment to allow students to go along their developing path. It's essential to achieve personal objectives in order to achieve overall success, and the ISC should provide worthwhile learning opportunities to encourage employee participation. Moreover, encouraging employee training in an organisation is essential since it keeps employees engaged, fosters their growth, and assists them in achieving their career goals. As per the opinion of Alliger & Janak (1989), training criteria has been associated with training evaluation criteria of employees. “Kirkpatrick's model” has been using for wide spread evaluation of training process in accordance with criteria. This model proposed 4 levels of training session such as reaction, learning, behavior, and result. There are 3 problematic assumptions has been associated with this model which consisted of the ascending order in information provided, second one is level that has been casually linked through and the last one is the stages of positivity that has inter-corrected. This articles about the preferred model of problematic assumption have been providesvalidity in the definition of employees training.

As per the definition provided by Arthur et al., (2003), the used ofmeta-analysis or the meta-analytical stagesprovided introspectionwhich could examine the active relationshipbetween “specified training design” and “evaluation features”. This meta-analysis provided the definition of employstraining withintheorganization and the effectiveness of the mate analysis. The result of this effectiveness of meta-analysis provided result which stated as “weighted mean ds of 0.60 (k = 15, N = 936) for reaction criteria, 0.63 (k = 234, N = 15,014) for learning criteria, 0.62 (k = 122, N = 15,627) for behavioral criteria, and 0.62 (k = 26, N = 1,748) for results criteria”.

Reasons for inadequate employee training and learning in the workplace

Although employee education and training can be expensive, a company may find that the absence of training or ineffective training programs are even more costly. Employee training and learning can have a detrimental effect on an organization's productivity and earnings, according to Rasool and others (2020), especially when personnel are scattered across different sites. In order to remedy the issue, the organization must design forward-thinking plans and teach managers how to conduct their tasks properly. He et al., (2019) contends that taking managers off of their usual responsibilities for protracted periods of time might cause them to fall short of the necessary standards of output and performance. Furthermore, performing the incorrect task could lead to inadequate employee training and learning. According to Armstrong and Landers (2018), training for promotions may also deter people from using their abilities. Nevertheless, if an organization prioritizes training over other factors, it may hinder employee engagement and even lead to disenchantment.

As per the opinion of Baldwin & Ford (1988), the reason behind inadequate employees training this removed the condescending behaviors of employees. The lack of training in employees create problematic working environment. This research has also discussed how the operationalization of inputting training design can impact working environment. In addition, this research has also discussed how often transfer can lead to often annoyance of employees. The research tactics of this research design has provided personalized is enchantment. As per the argument of Blume et al., (2010), thetraining and themetanalytic training review produced over employees training status.

This research further with this meta-analytic review has suggested how the transfer in training could lead to employees working environment damage. As a result, the Insurance Service Centre may suffer from poor staff learning and training. Despite receiving managerial training, some managers' and their team's productivity still needs to be increased. On the contrary argument has been done over theory of science over successful transfer and predicamentstrategy. As opined by Brown et al., (2014), these is positive relationship has been stated over predictorsand training. The cognitive ability could be use in this associated ability where transfer can create a new and strange environment in working area for trainingand employees could learn from that.

Improving and managing employee training and learning

Employee training is a crucial component of human resource management that raises motivation and productivity. Organizations must understand that a positive workplace culture, employee excitement, and precise job descriptions are necessary for effective employee training (He et al., 2019). Targeting soft skills is essential in the modern work environment since it enhances interpersonal abilities and promotes efficient communication. Therefore, with a focus on soft skills, the right training can enhance an employee's character and professional abilities. According to Khan and Abdullah (2019), fostering employee enthusiasm, offering worthwhile learning opportunities, encouraging employees to pursue their objectives, and creating innovative techniques to enhance employee training and learning will result in a successful organization. Employee training is not only a duty to be completed; rather, it is a vital component that improves organizational efficiency and performance. As per suggested by Burke and Hutchins (2008), there are different proposed model of transfer has been associated with the detailed study about employs training and employee's transfer. This research study suggested that with theacuteproposition of research model study the research will be based simplistic view where employees can practice transfer and employment will be acceptable on the bias of training. Further argue red over this topic by Burke and Saks (2009), which contributed along with human resource development. This article further suggested why the research study will daps training transfer in accordance with “Schlenkers Model of Responsibility”. Employees may better comprehend the goals, operations, and procedures of the organization with the help of a thorough training program. In order for them to do their jobs well, it gives them the skills they need (Khan and Abdullah, 2019). One of the most effective ways to increase productivity and performance is via ongoing, pertinent training. Consistently offering training results in major commercial gains for organizations. For instance, according to IBM's assessment, just 16% of employees in the lowest-performing organizations receive the same degree of training as those in the top-performing organizations, who receive it at an average rate of 84% (Rasool et al., 2020). Further argued by Ely et al., (2010), leadership coaching has been provided specific amount of coaching influenced the employees training session. This employee coaching session has been associated with typical amount serviceable and reaching go as through working capability of training professional has been suggested with the help of leadership for employment coaching. As per the suggestion of Farrington (2010), hear are only 10% of successes depending on those transferring training without any good leadership quality. This study further suggested how despite receiving managerial training, some managers' and their team's productivity still needs to be increased. Therefore, democratic and transformational leadership style has been needed for good and improvised training management. The employment status has been associated with training with proper leadership.

Employees strongly seek ongoing training in the present dynamic and intensely competitive work market in order to keep current with their job needs and develop in their professions. According to Kraiger et al., (2020), one of the important criteria that employees take into account when establishing an outstanding work environment is continuing training and development. By increasing job satisfaction, engagement, and retention, businesses that prioritize employee training can have a positive effect on the culture of their organization (Shobe, 2018). Adopting training and development activities may lower staff churn rates dramatically and improve a business' return on investment in personnel.

Chadwick & Raver (2015), has stated that organizational learning collaborated with organizational strategic balance keep motivating employees to reach new goals. This research study additionally stated that it is important for organization to create additional relative project of additional charges therefore organizational with additional goals has been associated with strategic balance of employee's performance. Additionally stated by Cheng and Hampson (2008), these organizational goals reached organizational balance with employees training session. Employees training session haselongated professional practice with employees who can put transfer as their first's pReferences of learning.

Grossman and Salas suggested their views over transfer training which is essential for learning statement of employees in insurance industry. This research has also discussed how the operationalization of inputting training design can impact working environment. In addition, this research has also discussed how often transfer can lead to often annoyance of employees. The research tactics of this research design has provided personalize disenchantment. Therefore, employees training transfer is equal amount of important in course of strategic balance between employee's management policies. This strategic balance or transfer and training could provide significant amount of training related enforcement through transfer ability.

The suggestion provided by Hughes et al., (2020), started thatworkingenvironment is important in terms of proper training provided to the employees. The proper training has been collaborated with placement and training statement of the employees. The numbers of statement provided by Yaghi and Bates (2020), significant amount of supervising is important in course of environmental practices of training statement. This training and learning session of employees is problematic as Excessive work load, inadequate supervising, a lack of workplace challenges, and uncertainty about the future is other variables that contribute to unfavorable attitudes and behaviors at work. Supervising of coaching has been provided specific amount of coaching influenced the employees training session. This employee supervising session has been associated with typical amount serviceable and reaching goals through working capability of training professional has been suggested with the help of supervising for employment coaching. Therefore, employees training are essential for learning through achievement of transfer training session.


Employee training is a worthwhile investment that may increase productivity and employee engagement. It is impossible to emphasize the importance of job training since it promotes better corporate growth and procedures. Workforce training is essential to maintaining competitiveness in today's market, which is continually changing. Employees are people with strengths and shortcomings, and they could have professional skill gaps, like in the ISC. Additionally, because most professionals specialize in one area, they are not as familiar with other facets of the organization's operations.

Part 2: Section 2

Organisational Performance Management


Annual performance reviews and assessments are frequently seen with either excitement or worry. Even if they are now commonplace in business, it's important to know why they are used. Performance management is more important than only evaluations and promotions since it has a big influence on whether organizations succeed or fail (Ibrahim and Daniel, 2019). In this article, the value of performance management in the workplace, its bearing on the big picture, and employee growth at Insurance Service Centre are assessed. In order to evaluate and monitor employees' work, Aguinis (2019) claims that this technique is used in corporate management. In order to produce high-quality work in the most effective and efficient way possible, it is essential to create an environment where people can function at their highest level.


Definition of Workplace Performance Management

Throughout the year, performance management is an ongoing process between managers and staff members with the goal of achieving the strategic goals of the company. This conversation comprises a variety of tasks, including setting expectations, establishing goals, selecting targets, providing feedback, and evaluating results. Performance management, according to Helmold and Samara (2019), is a strategic strategy for encouraging and sustaining improved worker performance, enhancing overall organizational success.

By focusing on their growth and balancing organizational goals with personal and team objectives, managers can create a culture where employees and businesses thrive. Establishing a mechanism inside an organization to assess and improve the performance of its personnel is known as performance management (Aguinis, 2019). Instead of using the standard yearly performance review technique, this procedure involves continuing management efforts to develop people, set clear targets, and provide regular feedback throughout the year.

As it helps with hiring, training, retaining employees, and evaluating their performance, performance management is an essential system for human resources (Pinto, 2019). To engage employees, consistently create and achieve organizational objectives, and efficiently understand employee performance, yearly performance reviews must be improved. Therefore, better results are produced by a dynamic and involved performance management process.

Causes of Organizational Underperformance:

For most organizations, dealing with underperformance may be a challenging and unpleasant process. According to De Clercq et al., (2021), there may be hazards involved in reacting quickly to a business's underperformance. In order to address underperformance and successes in organizations, there are useful and low-risk techniques available (Pinto, 2019). It is critical to take into account four factors while dealing with underperformance: consequences, causes, communication, and clarity.

To find the best remedy and avoid reoccurring underperformance, it is critical to uncover the underlying causes of underperformance in an organization (Pindek, 2020). Therefore, it is crucial to discuss these worries with the employee because there might be hidden causes for the underperformance that the management is not aware of. Underperformance is typically caused by three factors: poor training, insufficient capability, and insufficient capacity. All of these issues are addressed by Insurance Service Center as an organization.

According to Daniel (2019), insufficient training includes both official credentials and subpar instruction, supervision, or direction. It is crucial to make sure the employee is aware of their duties and has the abilities necessary to do them. Employers are required to confirm that their employees are suitably qualified for their roles and to offer clear instructions, direction, and training. The individual is required to follow instructions and guidelines in addition to participating fully in and putting the training they have received to use. Pindek (2020) emphasizes that any issues relating to the aforementioned elements must be resolved before a problem is classified as underperformance.

The ability of an individual to finish specified tasks within the allotted time limit is referred to as capacity. Workers may be asked to execute many difficult tasks at their jobs, and job responsibilities may overlap (Gignac et al., 2021). Although these places frequently have a positive vibe, it is simple to go over the line between a reasonable and unreasonable workload. An employee's work quality could decline in such circumstances. Underperformance could be caused by an excessive workload or irrational job expectations (Amiri, 2016). As a result, it's crucial to comprehend all of the responsibilities that have been given to an employee and determine whether their burden is appropriate.

Performance Management Programs

Although there are software packages for performance-management, the templates are typically customized for each business (Chou and Ramser, 2021). However, effective performance-management programs should incorporate a few core components that are applicable to all situations, such as:

  • Linking employees' successes to the organization's missions and goals to assist them understand how their individual goals fit into their overall successes.
  • Establishing clear and specific job-performance outcomes by defining the goods or services produced by the job, the impact of the work on the organisation, how employees ought to engage with supervisors, coworkers, and clients, and the procedures entailed in the job.
  • Creating performance expectations that are measurable and based on results, actions, or behaviours and allowing employees to have a say in how success is defined.
  • Creating job development plans that foster collaboration between supervisors and employees to outline job responsibilities. Employees should be given a chance to voice their preferences for learning new skills and how they can leverage their expertise to benefit the company.
  • Conducting regular meetings to evaluate progress throughout the year rather than waiting for an annual appraisal. Managers and employees should collaborate actively on evaluating progress throughout the year.

The Different Stages Involved in Performance Management

The performance management process comprises five stages (Tweedie et al., 2019):

  • Performance Planning – In this initial phase, managers and staff meet to discuss how well each employee is performing at the moment, set goals, create a positive work environment, and decide how to best achieve those goals.
  • Employee Development – Managers offer training chances to staff members at this level so they may develop the abilities and outlook needed to thrive.
  • Tracking – Managers keep a tight eye on workers throughout this phase to spot opportunities for development and solve any possible problems.
  • Performance Appraisal – During the performance appraisal stage, managers and staff members evaluate the development of each employee using tools like interviews, self-evaluations, and 360-degree feedback.
  • Reward – If the performance management method results in the intended results, managers will reward staff accordingly.

Improving Organisational Performance

The ultimate objective of organizations is to raise overall productivity and, as a result, everyone's level of job satisfaction. Unquestionably, highly effective performance is built on engaged personnel (Huang et al., 2018). These people take responsibility for their actions and produce excellent outcomes. They have a sentimental bond with the company and focus their efforts on output. This degree of participation is what the ideal team member would show (Al-dalahmeh et al., 2018). It might occasionally be important to focus on raising an employee's productivity. There are important tips to follow in order to accomplish this.

Analysing performance metrics

  1. Being purposeful when communicating
  2. Staying goal-oriented
  • Managing expectations
  1. Making accountability a priority
  2. Encouraging feedback
  3. Offering incentives
  • Training and developing teamwork
  • Doing promotions
  1. Creating opportunities for collaborations


It is essential to keep track of all discussions and expectations during each of the stages, as well as any necessary follow-up activities. By doing this, you provide a precise record of what happened, reinforce verbal messaging, and establish points of reference for upcoming performance development programs. These records can be useful instruments for boosting the efficacy of upcoming performance management processes, according to Chou and Ramser (2021). Every business should set up an efficient performance management cycle since it's a useful tool for giving workers opportunities for ongoing professional development (Harsch and Festing, 2020). Adopting a well-defined performance management system may benefit the company's goals, the success of its people, and its bottom line.

Part 2: Section 3

Employees' Attitudes and Behaviour in Organisations


Since employees spend a lot of time at work, many organizations find it difficult to create an environment that fosters positive employee attitudes and behavior. It's crucial to build relationships with staff members based on trust and to foster a favorable working environment that affects behavior (Juliati, 2021). Organizations should also provide training, learning opportunities, and improvement initiatives to guarantee that all workers are aware of their roles and obligations. By doing this, one may develop a work atmosphere that encourages good connections, which in turn affects how employees engage with one another both within and outside of the company (Gopinath, 2020). Employee attitudes ultimately influence how an organization engages with its clients. In order to understand the reasons behind and consequences of unfavorable views, this paper analyzes the attitudes and behaviors of Insurance Service Center staff. Additionally, there are provided useful tactics for enhancing the conduct and attitude of managers at work.


Definition of Attitude and Behavior of Employees

An individual's attitude is how they feel about things, their surroundings, or other people. Vamvaka and other academics (2020) claim that attitude is a hypothetical construct including elements of intention, cognition, and application. It causes the development of behavioral intentions, which eventually manifest as real behavior, defining it as an employee personality feature. Furthermore, regardless of the nature of the job, workplace tendencies can affect how an employee views their position. Managers at Insurance Service Centres may be reluctant to take on new responsibilities in human resource management if it shows in how they approach the duties.

According to the situational approach, an employee's attitude and behavior may change depending on their circumstances (Foxall, 2021). Their answer varies based on the circumstances and is particular to the circumstances at hand. For instance, if ISC managers were given the option to opt out of new people management training, it may change how they feel and act. However, if their attitude is situational, altering the circumstance might have a favorable effect on how they feel about the novel experience. According to Nguyen (2020), a tiresome or unfulfilling experience in the past may have contributed to the managers' bad attitude; nevertheless, with a change in circumstances, their attitude may change.

Reasons and Outcomes of Changes in Attitude and Behavior in the Workplace

The way a person approaches their work may have a big impact on how well they perform. Sendawula and others (2018) assert that a gloomy outlook might reduce productivity and result in subpar performance. The performance chart for the Insurance Service Center shows variances in the amount of orders fulfilled per team, which may be related to how each manager is approaching their new responsibilities. Low-spirited managers could treat their teams negatively, which would lead to subpar team performance.

Excessive work load, inadequate leadership, a lack of workplace challenges, and uncertainty about the future are other variables that contribute to unfavorable attitudes and behaviors at work (Kelemen et al., 2020). Workload and employee discontent can also be affected by the ISC managers' views regarding the new training for technical engineers taking on the people management job. Employees may develop a distrust for the company and bad attitudes as a result of poor communication from the organization about the usefulness of the training.

Employees who experience mistrust at work may feel undervalued, which negatively affects how they approach their work. Since the organization needed to have worked with managers prior to training, it is possible that ISC managers' resistance to the new roles is a result of strained relations between employees and the organization (Karim et al., 2021). Employees' unfavorable attitudes and behaviors, which result in subpar performance, can also be attributed to a lack of job satisfaction and inadequate motivation.

EnhancingEmployee Attitude and Behavior in the Workplace

Employee productivity may be increased and management, teams, and the organization as a whole can develop deeper relationships when people maintain good attitudes at work. At ISC, this must be accomplished by encouraging good employee attitudes and behaviors in the workplace (Men and Yue, 2019). Employees at Insurance Service Centre should be made aware of any unfavorable attitudes and the underlying problems should be addressed. Before providing more training, it is vital to explore the causes of the ineffective training and the managers' resistance to change (Helmreich and Foushee, 2019). By addressing the challenging work settings, this will assist in resolving any issues and enhancing employee attitude.

According to Bangwal and Tiwari (2018), creating a happy work environment entail developing positive interactions, which in turn help to foster positive attitudes and behaviors. Additionally, the company needs to prioritize employee career goals and work to support those goals. Fostering positive expectations and motivation for workers requires communicating clear expectations and goals to them (Yue et al., 2021). Employee attitudes may become unfavorable if organizational goals are not communicated. Clear promotional possibilities can have a more beneficial effect, even when prizes and recognition are important motivators promoting good attitudes. The promotion process must be fair, and managers must be aware of how to prepare for the following opportunity at ISC.


The study that came before indicates that attitude and behavior are important elements that affect how employees and other stakeholders interact at work. In order to enhance personal growth, productivity, and performance, a pleasant work environment that supports positive employee attitudes and behavior is encouraged (Wilkins et al., 2018). The organization should also make sure that its objectives support the professional advancement of its employees. The ISC case study demonstrates how managers' attitudes may influence team performance and contribute to differing levels of productivity. As a result, fostering a healthy workplace culture helps motivate managers to work hard to realize their organization's goals (Men and Yue, 2019). The organization may overcome current challenges with work-related resistance by putting the preceding recommendations into practice to address staff attitude and behavior issues.


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