Introduction Of Impact Of Covid-19 On HR Department In The Care Homes Industry In The UK Case Study
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Background and Context
The HR Department of every organization plays a significant role in maintaining the workplace culture and recruiting the right talent for the organization. The Care Quality Commission observes care homes in the UK to hold the standards high. HR Department has the primary responsibility to hire and train the right talent for the industry. Mainly in the healthcare industry, it is an essential step to follow (Comas-Herrera et al., 2020). Managing the employees, their wages and shifts, and understanding and making the employees understand the rules and regulations regarding healthcare are the responsibilities of the HR department too. The department also takes care of the patient’s satisfaction. Covid-19 had a significant impact on every industry all over the world. Especially the healthcare department came in contact with a lot of barriers (Nyashanu et al., 2022). Covid 19 has both positive and negative effects on the very industry. The HR departments of the healthcare industry faced a lot of turmoil during the pandemic (Verbeek et al., 2021).
The HR department of the healthcare industry faced a lot of difficulties during the Covid19 breakout. The first and foremost challenge the department faced was personal problems regarding health. Many of the employees lost their lives during the pandemic, which created a lot of hazards in the department (Danis et al., 2020). Shortage of employees and resources led the department to numerous organizational issues.
A colossal workload was another problem that the department faced during the covid19 outbreak. Besides that, a lack of knowledge and proper types of equipment created an unfavorable situation. The legal challenges that were imposed on the healthcare departments (Daly, 2020). The HR department was not prepared for the challenges and the new guidelines from the government. That created a lot of difficulties for the department.
What were the primary functions of the HR department during the pandemic?
What were the impacts of Covid-19 on the HR department of care homes?
What problems did the healthcare industry face due to pandemic impacts on the HR department?
What are some possible ways to deal with those adverse situations in the care homes?
Impacts of covid-19 on the HR department of care homes
Rajan (2020) stated that the impacts of the covid-19 outbreak on the care homes and home residents were terrific. The number of deaths in care homes increased to 6,409, even more than the deaths in hospitals (1st May). Lorencatto (2021) said tha the social care worker also faced difficulties, and many lost their lives. The death rate was massively high compared to the death rate in standard time. Unlike other HR departments, the care home did not get the chance to work remotely. On the other hand, Danis (2020) mentioned some signs of hope for the care homes among the most damaging impacts. The HR department did its best to introduce new and advanced technologies and equipment for treatment.
The reasons for the negative impacts on the HR department
According to Pfende (2022), the reasons for the failure of the HR department to combat the changes during the pandemic was a lack of research and precautions. The shortage of health workers is another reason for the failure. Amutio (2021) mentioned that the communication gap created issues. That can be considered as another reason for failure. Covid-19 had a vast impact on every industry. Most of the care homes were affected by the pandemic. In the UK, HR departments of care homes face many problems due to the unexpected situations of the pandemic (Williams et al., 2021). The HR department was facing difficulties in recruitment as many of the employees were afraid to serve in the care homes as the pandemic was at its peak. Care homes assisted to an extent to hold the economy of the country. The HR department helped the care homes to manage and conquer that adverse situation.
The HR department's changes during the outbreak of Covid-19
Daly (2020) stated that the HR department of care homes during the pandemic showed a lot of effort to deal with the changes. Work culture and precautions were revised to control the outbreak. According to Chee (2020), the HR department helped improve the work ethics and took complete care of patient satisfaction. A lack of proper resources led the country to lose many lives. The industry lost a lot of employees during the pandemic (Moreno-Jiménez et al., 2021). Some of the employees migrated to other places too. The government took some measures to prevent the outbreak of the virus. The rules and regulations imposed by the government stopped the department from importing essential items. However, these guidelines also helped to defeat that situation systematically.
Possible ways to overcome the hurdles
Hinsliff-Smith (2021) recommended some ways to prevent and combat the adverse situation the HR department is facing due to the pandemic. First, the department should recruit the deserving talent and train them to be perfect. The department should focus on employee satisfaction along with patient satisfaction. The HR department of the care homes should focus on educating its employees. Proper training will help to tackle unexpected situations. Setting goals and establishing a genuine connection with other departments will help to improve the department (Chee, 2020). They should focus more on patient satisfaction and engagement. The department should invest time and money in analyzing the problems.
In this study, the issues the healthcare departments of the UK are facing after the pandemic will be discussed thoroughly. The study will help to understand the issues and the reasons for arising those issues. With the help of some recommendations, the department will overcome the hurdles they are facing. The research will help to investigate the impacts of the pandemic.
- To understand the pandemic impacts on the HR department of care homes.
- To determine the reasons for negative impacts.
- To understand the changes that the HR department went through during pandemics.
- To find out the possible ways to overcome unexpected situations faced by HR departments of care homes.
Research approach: Research approach is a complete systematic guideline that helps a researcher to arrange and interpret all the gathered information sequentially (Frew et al., 2018). In this research project, a deductive type of research approach will be followed as the main motive of the research is to find out the impact of COVID-19 on the human resource department in the care homes industry through qualitative analyses.
Research philosophy: There are three major types of research philosophy, which are positivism, interpretivism and realism. This particular research will be based on a positivist research philosophy that will let the audience know about the impact of COVID-19 on the HR department in care home facilities in the UK and identify the possible solutions.
Research strategy: The overall research strategy will be chosen in order to better communicate with the audience (Rong et al., 2020). In that case, in order to meet the aims and objectives of the study, a descriptive type of research strategy will help. The descriptive type of result strategy can help the entire research project to better interpret the gathered information logically with proper evidence.
Data collection: In this particular study, the main focus will be on primary data collection in order to better understand the exact scenario with the most real life information. The primary data collection has been chosen because it will let the audience and the researcher know about the real life impacts faced by various individuals and their comments on these.
Data analysis: As primary data collection will be chosen, the research will be more accurate through a quantitative type of data analysis. Specific measurements of the numeric and statistical analysis of the gathered information will be done in the research.
COVID-19 is the main factor of the research that has affected the human resources department of the United Kingdom specifically in the industry of care home facilities (Grahamet al., 2020). This is both a social and economic phenomenon that will help the researcher to stay focused on his research activities. The main understanding will be of the severity of the issue and the possible strategies to mitigate these issues.
The research will result in both socially and economically. This will allow the organisations from homecare facilities to better formulate their human resource strategies and on the other hand the modified human resource management will also help mitigating the social issues.
Access to Data Sources
Data sources can be of two types: primary data and secondary data sources (Olabode et al., 2019). The information will be collected from an online survey consisting of 20 participants. No participant will be forced to participate in the survey. The research will be completely ethicall and the information available publicly will only be chosen in terms of other required information. If secondary data will be collected then it can be recent journals or articles or other business reports.
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