Impact Of Positive Work Environment On Employee Engagement: A Case study Of Hilton Hotel In The UK

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Introduction of Impact Of Positive Work Environment On Employee Engagement: A Case Of Hilton Hotel In The UK

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Chapter 1

The tourism and hotel industries are emerging industries across the world. People are very passionate about exploring and experiencing new things in their life. And to satisfy their passion, the tourism industry plays an important role. However, during the period of “Covid 19” the terrible impact of the virus snatched the liberty from the people to travel and explore, in addition to that almost all organizations have been impacted by the effect of “Covid- 19” especially the tourism industries (Bailey, 2022). An example of the “Hilton Hotels” will be taken, this corporation is perceived as an organization which takes pleasure in giving good hospitable service to a wide range of people.

The hotel came into existence when Conard Hilton bought the 40 rooms at “Mobley Hotel in Cisco”, Texas (HOSANLI and ?UMNU, 2022). It is quite obviously evident that the positive environment at the workspace is very important for the tourism industry, however in the post covid scenario it has become very tough for the tourism industry to adjust to the larger number of consumers and employees at a time as the fear of Covid 19 is still there in the majority of the people. Furthermore, the tourism industry needs to motivate the employees by providing them with a variety of opportunities in terms of keeping the environment anti-viral and giving them impressive rewards for theory inputs for the organizational growth in the post- covid scenario.


The main purpose of this research is to find out the significance of the positive environment and how it will help the employee’s engagement in the post- situations.


  1. To analyse the importance of the positive atmosphere at the workplace in the “Hilton hotel”
  2. To demonstrate the significance of the employee’s engagement in the “Hilton Hotel”
  3. To find out the relation between the productive workspace and employee engagement and how it helps the tourism industry in earning high performances and impressive profitability after the effect of the “Covid-19”.

Research Problems

The core issue of this study is to determine how a good working environment affects employee functionality, and in doing so, the study will attempt to establish the importance of a supportive climate and how it aids the Hilton hotel in improving its institutional profitability in the “post-covid scenario.”

Research Questions

  1. What role does a positive workplace play at the Hilton hotel?
  2. How does the Hilton hotel’s organizational growth depend on job satisfaction?
  3. What are the advantages of the Hilton hotel’s excellent working place for its employees?
  4. What problems are most likely to develop if the Hilton hotel does not promote a consistent work atmosphere and environmental sustainability?

Chapter 2 - Literature Review

Employee engagement and a positive work environment

In the Hilton hotel, a healthy environment in which people work is a place with good ties between managers, executives, and individuals, as well as trust, accountability, support, and cooperation, as per Tavitiyaman et al. (2022). Furthermore, a happy work atmosphere has a significant and favourable impact on the efficiency of employees, encouraging them to increase their efficiency and well-being. Besides that, if an institution provides essential facilities and ends up taking proper care of its staff members’ health and general of decontaminating the workplace and providing adequate workspace following a post-corvid scenario, it will encourage professionals to formulate a strategy of working and to complete assigned tasks productively, providing a sense of job satisfaction.

Furthermore, according to Oubibi et al. (2022), the Employees have a natural desire to execute their jobs. If people feel protected at work from the effects of the horrible viruses, it will enhance their game, which will contribute to their personal growth and thus the success of the organisation. In the hotel business, employee participation is key since they play a critical role in the process, as opined by Bridger (2022). Customer happiness is beneficial to the business to grow. Excellent likelihood Employee participation, on the other hand, benefits the concerned parties to increase the effectiveness of operations and ultimate efficiency of the business corporation. Aside from financial profit, the company gains other benefits such as a safe and healthy workforce and lower staffing shortages.

Overview of the employee engagement

According to the opinions of Randall and Lartey (2022), job satisfaction plays a vital role in “employee motivation.” A high level of job satisfaction will always focus on working for the advancement and growth of something like the business organisation, and they will put forth their best effort to make the cultural attitude of the business organisation healthy. The factors that surround distinct individuals are the forecasters of diverse work results in terms of the general effectiveness of the company organization, as per the opinions of Wu, Chin and Liu (2022). Motivation has a crucial mediating function connecting personality and performance, meaning simply implies that the purpose behind the performance, such as objectives, consciousness, and anticipation, has a significant impact on human behaviour.

Employee engagement and major challenges during the “Covid-19”

Employee participation is more than a single notion; it encompasses a variety of positive and bad aspects. However, certain issues have arisen as a result of the devastating effects of the “Covid-19,” preventing people from giving their all at work.

  • Employee involvement is hampered by a lack of consistency and explicit vision
  • and an insufficient supply of equipment required in the workspace for antivirus.

(Sources: Rožman, Tominc and Crnogaj 2022)

Chapter 3


Analysis of secondary data has been employed in this study. Qualitative secondary data is essentially qualitative data that cannot be gauged using numerical findings. Typically collected previously to examine the results of previous research questions. Additionally, qualitative data is theoretical and detailed results obtained through observation, surveys, and interviewing. Among the most beneficial characteristics of this set of information is that it allows for the usefulness of optimizing utility.

In addition to that, it is also quick and relatively inexpensive to acquire data. A wide range of authentic, existing, and trustworthy data was used to gather secondary data for this study, including historical scholarly works by eminent authors who’ve already made a significant contribution to the investigative process of the chosen field of research; genuine webpages, library information portals, and scholarly works. The collected data was interpreted in light of the research’s stated objectives, and it was evaluated using the effectual descriptive analysis approach (Budgen and Brereton, 2022). Because of its simplicity and usefulness in conducting a systematic examination, this method has shown to be quite useful to the study.

Gantt Chart

The research timetable is depicted in the form of a Gantt Chart in the following illustration:

“Periodic Activities”

Week 1

Week 2

Week 3

Week 4

Week 5

Week 6

Week 7

“Undertaking Research”

“Setting Aims and Objectives”

“Conducting Literature Study”

“Implementation of Methods”

“Data Collection”

“Data Analysis”




Chapter 4

Workers, or the workforce, are one of the most significant components of the hotel and tourist industry, and they play a critical role in giving the ability to survive in this competitive business climate. The “long-term success” of any corporate organisation is highly dependent on its culture, as it has a substantial influence on employee dedication, and also employee engagement. Because of the limits enforced during the outbreak, Hotel chains have had to throw off much of their human capital. According to reports, Hilton hotels have laid off 22% of their corporate human resource or approximately 2,100 people. It may be concluded that the Hilton Hotel is experiencing several challenges related to employee satisfaction (Tan, 2022). However, the hotel is putting forth significant effort to fix such difficulties effectively and efficiently. The preponderance of Hilton Hotels adheres to the same high-quality standards as other Hilton Hotels around the world.

Furthermore, a happy work environment is a key factor in deciding the inputs that a person makes, which in turn impacts the long-term profitability of the individual company. In the case of Hilton hotels, it has been discovered that the management takes a very cautious approach to create an effective and productive workplace for the employees by providing all of the required items to keep them safe at work from the virus. The company has taken necessary precautions to ensure that its personnel are proficient in modern technological techniques by providing regular training sessions. It enables the employee to operate the equipment more successfully to complete the prescribed task. As a result, people are inspired to work, and obtaining proper credit for their dedicated efforts for the organization increases their motivation.

Furthermore, the Hilton Hotels management provides additional compensation as an incentive to staff for their extra efforts and contributions to the company. However, these added prizes and recognition encourage people to work more enthusiastically, which boosts employee morale and motivates them to do their best. In addition, the concerned organization concentrated on improving teamwork to boast about ultimate organizational success and great profitability (Bridger, 2022).

Chapter 5


In summing up, the above discussion shows that an organization’s environment has a significant impact on employee performance since it provides a sense of fulfilment. Covid-19 appears to have affected most businesses, with the hotel and tourism industries bearing the brunt of the virus’s effects. Furthermore, this allows them to maximise their productivity while also contributing to the organization’s improvement. However, all of the research’s objectives have been met, indicating that employee participation is a favourable quality for Hilton hotels that aids in organisational effectiveness and economically enhances both individuals and the organization.


Bailey, C., 2022. Employee engagement: do practitioners care what academics have to say–and should they?. Human Resource Management Review, 32(1), p.100589.

Bridger, E., 2022. Employee engagement: A practical introduction (Vol. 24). Kogan Page Publishers.

Budgen, D. and Brereton, P., 2022. Evolution of secondary studies in software engineering. Information and Software Technology, p.106840.

HOSANLI, A.P.D.D.A. and ?UMNU, U., 2023. Anxiety of Luxury: Istanbul Hilton Hotel at the Stage of the Turkish Cinema during the 1960s-1970s. Online Journal of Art and Design, 11(2).

Oubibi, M., Fute, A., Xiao, W., Sun, B. and Zhou, Y., 2022. Perceived Organizational Support and Career Satisfaction among Chinese Teachers: The Mediation Effects of Job Crafting and Work Engagement during COVID-19. Sustainability, 14(2), p.623.

Randall, P.M. and Lartey, F.M., 2022. Relationship between BMPN, GSE-6, UWES-9, and EENDEED, a Nine-Item Instrument for Measuring Traditional Workplace and Remote Employee Engagement. Journal of Human Resource and Sustainability Studies, 10(1), pp.30-43.

Rožman, M., Tominc, P. and Crnogaj, K., 2022. Healthy and Entrepreneurial Work Environment for Older Employees and Its Impact on Work Engagement during the COVID-19 Pandemic. Sustainability, 14(8), p.4545.

Tan, H., 2022. Summary of the Research on Teachers’ Work Engagement in China. International Journal of Education and Humanities, 2(2), pp.70-73.

Tavitiyaman, P., So, C.Y.A., Chan, O.L.K. and Wong, C.K.C., 2022. How Task Technology Fits with Employee Engagement, Organizational Support, and Business Outcomes: Hotel Executives’ Perspective. Journal of China Tourism Research, pp.1-27.

Wu, W., Chin, W. and Liu, Y., 2022. Technostress and the smart hospitality employee. Journal of Hospitality and Tourism Technology.

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