Impact Of Leadership And Management On Operations And The Business Environment Assignment Sample

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Impact Of Leadership And Management On Operations And The Business Environment 

Introduction of Impact Of Leadership And Management On Operations And The Business Environment Assignment Sample

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The process of making decisions and implementing those decisions to improve the company's overall performance is known as management and operation. It helps in enhancing one's ability to function. Starbucks is a well-known coffeehouse chain that offers high-quality beverages. Created in 1971, Starbucks was founded by Jerry Baldwin, Zev Siegel, and Gordon Bowker (Toor and Ofori et al, 2018). There is a distinct distinction between leaders and managers that must be thoroughly understood to ensure that the correct functioning and understanding are there. Moreover, the paper will explain the necessity of leadership and operational management techniques for businesses to boost performance. Starbucks is the focus of this research. One of the world's largest coffee companies and a network of coffee houses. Various managerial and leadership positions and characteristics will be discussed and contrasted in this study. It will analyze the roles of leaders and managers in various settings. Situational leadership, systems, and contingency techniques will all be used in this course. It will also discuss several methods of operation management and the responsibilities of managers and leaders. Operational management will be examined in light of the business environment.

 Functions of Business Operations in an Organization

(Source: Braun et al, 2017:P.280)



Manager: Managers try to improve the firm's performance by assigning the appropriate responsibilities and duties to the appropriate employees so that the company may achieve better market outcomes. By putting the proper people in the correct jobs, users can get better outcomes (Chiu et al, 2017). Managers have the benefit of ensuring that their employees get the work they need and that their responsibilities are assigned by each individual's abilities. As a result, employees may not always accept dictating methods.

Leaders: Developing the connection between the management and the employee allows managers and employees to perform better at work and provide better outcomes for the firm as a whole. Increased productivity and improved employee morale are two benefits of being a good leader. Unfortunately, leadership may have a negative influence because it operates on the leader's preferences.


Role and characteristics of the Manager

Role and characteristics of the Leader

The planning: Managers are in charge of planning the organization to attain greater heights of success. Improved perception of direction is available for the workforce to follow, allowing the business to achieve the proper operating.

Organizes leads: The company's competitors are out to get them, so it's important to have the correct processes in place (Nelson et al, 2017).

Coordination control: Coordination is the responsibility of the leaders, but managers must ensure that the company's workers are given a positive working environment. The company's general operations and processes must be examined from time to time.

Focus on people: Leaders at Starbucks concentrate on their employees so that they can ensure that the company's high standards are being met and that everyone is happy. Customers are more likely to be satisfied when the internal element is greater.

Lead by example: The leaders of Starbucks need to ensure that they do not take risks that have a detrimental influence on the firm. Observe successful leaders and make sure that Starbucks has that attribute as well.

Create a future: To ensure that the company's future is bright, leaders concentrate on the company's internal components. When the goals are met, the company will be able to meet higher requirements. When a company's management makes an effort to foster an environment of mutual trust and cooperation, the employees are more likely to be engaged and productive.

Provide the results: This is the obligation of a leader to ensure that the firm is getting a higher quality and reputation in the market.

Provide the resources: Leaders must keep an eye on the resources coming in and how they are being used inside the organization to maximize their effectiveness. Due to the scarcity of resources, a company's long-term success depends on its ability to attract the proper resources to the organization and use them to their full potential.

Provide Vision: For an improved corporate vision, leaders need to serve as a bridge between management and workers to ensure that everyone is on the same page. The corporation must meet its aims and objectives to maintain better quality and portfolio for Starbucks in the long term.


Types of Managing Roles of Leaders and Managers

Interpersonal: Leaders can create a positive work atmosphere because of their strong relationships with their staff. Managers are not in direct touch with their staff, but they must adhere to certain criteria for the organization to have a clear understanding. As a result, there is no common understanding between the management and the employees.

Informational: Even though managers are responsible, for informing and developing a transparent working environment with their leaders, the leaders communicate the correct information to their workers (Jordan and Mladenovic et al, 2021). Employees must be provided with the necessary information to keep them motivated and guided in their tasks. A lack of direct connection with management has led to an informational misrepresentation in the workplace.

Decisional: Managers are in charge of making the entire company's choices, and they set the organization's goals. Because of their leadership, the workforce may meet the goals and objectives of their bosses on time, which is a reality in the organization. To make decisions, workers are consulted.

In conclusion, the management and leadership concepts have been shown via an examination of the roles and responsibilities associated with an overall management plan and an assessment of outcomes. The distinct tasks and responsibilities of the organization's executives and managers work together to increase the company's development in the best possible manner.



Management and leadership form the Starbucks organization, which can adapt to changes in the company's operations due to a variety of leadership skills and attributes. Starbucks' success is due in large part to the company's leadership style. Loyal customers frequent the shop at least 18 times each month because Starbucks is associated with coffee (Mason, Cole, and Goza et al, 2017). This concept allows for the component that acts as a springboard for managerial insight to be adjusted.

Three different circumstances concentrate on the organization and its ability to achieve its goals, and they include the following:

  • Stable situation: When the organization is in this state, it means that it is immune to future changes that could affect its goals or outcomes. For Eg. Inflation, recession, or boom would not affect the market, and the organization would be unaffected because of this.
  • Slow to the moderate changing situation: To put it another way, if you're in a previous circumstance, you won't have to worry about offending your rivals, which means you'll be able to get things done more slowly. An example of this would be if inflation rises in the market, the situation would change moderately.
  • Fast-changing situation: Because of the current market conditions, the organization’s mission is changing the most quickly right now in this situation. Examples of quick swings in the stock market generated by index variations like the London stock exchange would affect investors.


Because of the findings, this assignment illustrates numerous theories and approaches that connect to various areas of the organization's goals and affect the relevant feature that has been drawn appropriately. To attain a goal, leadership involves using social influence to maximize the efforts of others. According to Kevin Kruse's concept of leadership, leadership is derived from social influence rather than authority or power (Morais et al, 2020).

Leadership Styles:

Lewin’s Leadership Styles – The authoritarian, participative, and laissez-faire approaches are all included in this category. With autocratic leaders, there is little or no input from their team members. Useful when the decision-making time is limited. These managers may be working against their own best interests by suppressing their own team's originality. Leaders of the Laissez-Faire movement, on the other hand, are nothing like this. They let their staff make all choices on their own. This may cause some confusion inside the company. When it comes to leadership styles, the participative seems to be the most successful one. These leaders democratically make their judgments. It is up to the leader to decide whether or not an employee's ideas are taken into consideration.

Situational Leadership Styles – These emphasize the importance of the context and the environment in influencing the leadership of a company. Telling (instructing workers what to do), selling (persuading employees to buy into their ideas), participating, and delegating are the four basic leadership styles that Hersey and Blanchard outlined in 1969.

Systems Leadership - Organizational and stakeholder cultures vary widely, as does leadership across organizational and geographical borders as well as inside and without direct management authority. It is the job of the organization's executives to create an environment in which all workers can work to their fullest capacity. Because they see the system as a whole, they strive to behave in the best interest of the whole system rather than the sum of its parts. They make an effort to remain in touch with their coworkers and peers at all levels and in all organizational layers.

Transformational Leadership – In the 1970s, Bernard M. Bass started researching this issue, which he subsequently expanded upon. The ability to excite and inspire others, as well as instill good change in organizations, are some of the most important characteristics of this form of leadership (Shevlin and Rose et al, 2017).

Leaders and managers to do their jobs as effectively as possible can use different ideas. The just-in-time notion is the most effective management strategy for Starbucks, according to this study. Management must also keep an eye on certain business elements that influence decision-making. As they apply to all kinds of businesses in all nations, Fayol's management ideas are referred to as "generic principles of management." Starbucks has shown that to get a competitive edge, corporations need to establish defenses against their competitors or hunt for places in an industry where these forces are less.

Administrative theory management: The administrative theory outlines the functions of administration, which comprise the following five factors:

  1. Planning is the process through which a corporation works on management planning to improve the business's performance and generate better outcomes at work. To ensure that the proper steps are being done, leaders contribute their thoughts to the planning process.
  2. To further understand the term "organizing," users must first understand what it means in terms of management planning.
  3. Changing and commanding are two of the most important aspects of commanding in the context of business.
  4. Controlling: Starbucks management's efforts to keep their workplace under control and implement the required alterations are detailed in this report. It is the responsibility of leaders to monitor the various implementations that are taking place.
  5. Coordination: Because of the training and development provided in the company, employees can improve their performance in the workplace.

Behavioral theory: Behaviour theory focuses on the formation of human belief and the management style's approach to dealing with human relations. Improved performance and a more flexible work environment are two benefits of this approach, which also brings about the essential alterations in the company (Sokol and Jordanov et al, 2020). Leaders are responsible for ensuring that the company's reputation is maintained by acquiring the necessary knowledge and skill.

The Maslow Hierarchy of Needs explains how the success of employees and the way they go about their jobs are intertwined.

Physiological needs: Among them are food, water, and a place to sleep. The employee's primary purpose is to satisfy their fundamental necessities (Lunenburg et al, 2011). When a corporation provides the required working conditions and pays its employees enough to satisfy their fundamental necessities.

Security needs: When the employee's fundamental necessities are met, he or she desires the company's security and safety requirements. As a result, the organization provides them with the appropriate protection for their work and the safety of their workplaces and dangers. The corporation provides the employee with the minimum safety equipment they need to operate in Starbucks. Leaders at Starbucks must be aware of the company's safety measures, which include the protection of its personnel.

Social needs: A person's social requirements are the people with whom he or she wishes to socialize and have fun on a personal level. Every year, Starbucks provides its employees with a holiday package to make them feel more at ease and boost their productivity and outcomes for the firm.

Esteem Needs: The way Starbucks recognizes its employees should be reflected in the company's self-esteem. They need to show their employees that they are appreciated, which may lead to increased productivity and motivation. To inspire Starbucks employees, the firm compensates its employees based on their performance.

Self-actualization: While an individual can't achieve this level of need on their own, a firm may help by assisting and boosting their performance because of incentive.


The approach of leadership and their Strength and weakness

Situational leadership: Multiple contexts exist in a company, and the leader must be certain of their actions and possess the requisite knowledge to deal with them on time with each of these contexts in turn. Leaders who use the concept of "situational leadership" refer to situations in which they are faced with making decisions that will have an impact on the firm as a whole. When faced with a variety of challenging situations, leaders must make quick decisions to maintain a firm grip on the issue and better serve their employees and customers (Ionescu et al, 2014). If an employee is unable to perform at a high level for the company, the company's executives decide to conduct a training and development session to improve employee performance.

System Leadership: Leaders must have a well-defined framework in place to guarantee success. Leaders at Starbucks concentrate on establishing goals and objectives for employee performance, taking into consideration both professional and personal aspirations. The employee strives to meet both their professional and personal objectives. Leaders must take appropriate action to improve the workplace system and maintain effective supervision of their employees.

Contingency leadership: When it comes to healthy functioning and posture, leaders are conscious of the surrounding environment. The improvement of the relationship between management and employee motivation by using different leadership styles to improve communication. Therefore, Starbucks may get their best business outcomes and increase performance development by using this method.



This section reviewed the many methods of operations management that comprise the leaders for managers, who are unable to integrate operations management into their responsibilities to increase productivity.

  • For the redesign of company operations and to preserve the effective return on the products or services involved in the production for concentrating the action and to accomplish the strength and results by assuring it, operations management is the design and administration of the process method (Lin & McDonough et al, 2011).
  • An essential component of TQM is a long-term procedure for achieving effective outcomes for the inventive endeavors done to grow the forces by boosting the standard for operational management features.
  • Implementing an inventory strategy that helps staff work more effectively and reduces the expense of precisely forecasting demand is a viable option.
  • Continuous improvement is a strategy for making ongoing product and process improvements even better over time. This progress will continue to break through and provide benefits for a long time.
  • Using the STARBUCKS group as an example, users can see how the notion of overall quality management is necessary to keep productivity high while also maintaining a long-term stability in the organization's structure (Kabeyi et al, 2018).

Leaders in operations management play an important role in improving the quality and outcomes of their management by concentrating on supply chain management and guaranteeing enough transactions in STARBUCKS. Resource allocation, financial management, goal planning, and efficient communication are only a few of the responsibilities of the manager in operations management.


In the introduction, the notion of a business aim and the criteria for achieving it has been outlined, as well as the necessity of operations management in the context of all outcomes.

  • Survival: The most important component in a company's ability to survive is its ability to cater to the tastes and preferences of the STARBUCKS group. The growth of the organization as a result of the organization's ability to survive (Lindgreen et al, 2010).
  • Maximize profit: The STARBUCKS organization's efficiency and profitability must be ensured and profit must be increased to achieve results growth.
  • Satisfying customers: An organization's success hinges on its ability to attract and retain consumers by providing them with the information they need to make informed purchasing decisions.

Operations management is important since it is necessary to continue the activities that generate the transformation of the outcome via the many approaches in the market-controlled efforts for the result. Therefore, all the many criteria that have been identified for determining the appropriate action and maximizing the procedure's success have been brought to a close.



There are many metrics that Starbucks uses to evaluate the health and performance of the supply chain, but it focuses on four advanced classes to maintain balance and harmony throughout the global supply chain team: operational safety, service measured by on-time delivery and order fill rates, total supply chain expenditures from end to end, and corporate savings. Lastly, it refers to cost-cutting measures that originate outside of logistics, such as research and development, sales, or procurement (Otley et al, 2016). However, there is a certain amount of slack in every business when it comes to increasing operational efficiency. Nine leadership and management qualities must be present for a firm to be more efficient.

  1. Navigation:

Complex difficulties, opportunities, and problems that might influence corporate distribution must be navigated effectively.

  1. Strategy Making:

Setting long-term goals and putting up a plan of action in line with the mission of the organization

  1. Entrepreneurship:

Identifies and seizes new service, innovation, and market possibilities (McCann et al, 2011).

  1. Mobilization:

The ability to efficiently accomplish tasks and meet goals is facilitated by proactively aligning the interests of all stakeholders behind a shared agenda.

  1. Talent advocacy:

For the sake of ensuring that the greatest people are available at the optimal moment to satisfy a company's demands, attract, develop, and maintain talent.

  1. Captivation:

Creates a sense of shared purpose and a sense of urgency.

  1. Global Thinking:

To get a well-informed viewpoint that can be utilized to improve organizational performance gathers information from a variety of sources throughout the globe.

  1. Drive for Change:

An environment that encourages innovation and encourages others to accept new ideas is created.

  1. Enterprise Guardianship:

Courageous decision-making supports the value and recommendation of shareholders.



Many factors affect Starbucks' operational managerial decision-making. These elements have an impact on the organization's ability to meet its goals and objectives (Michie & Zumitzavan et al, 2012). Leaders and managers are now in charge of making both good and bad judgments.

  1. Resources of the organization: In a company, various resources operate together. Starbucks uses a variety of resources, including human capital and raw materials, to accomplish its goals. To get the most out of these resources, appropriate and methodical management is needed. Starbucks' decision-making and operational management are influenced by staff productivity and performance.
  2. Financial status: Starbucks' financial situation and resources aid the company's executives and managers in making the right decisions and directing their efforts in the right direction. Decisions on the price of Starbucks products and services, as well as Starbucks' investments, are influenced by the company's cash flow and profits.
  3. Market trends: The market is always evaluating new trends. These developments must be thoroughly examined in the marketplace to assess the needs of both consumers and the company. If the market trends are appropriately analyzed, the company will be successful and vice versa.
  4. Stakeholders: Employees, clients, vendors, and investors are just a few of the many parties involved. An investor is a person who invests only after they have received the anticipated income and profit.
  5. Political and legal reforms: Starbucks' executives and managers will be impacted by a new legal framework. Starbucks' strategic strategy is impacted by some policy shifts that are being forced on the company. It is up to the leader to anticipate future changes and the manager to organize and manage the resources in this situation (Reynolds & Warfield et al, 2010).
  6. Technological changes: Every day, new developments in technology are seen in the surrounding environment. Starbucks will implement these adjustments when its top executives and managers have a better sense of what the future holds.


 Leadership and management work together to ensure that every employee has needs and desires are met. They also take care of Starbucks' primary goal. Leaders and managers each have distinct tasks and functions that aid in the evaluation of the business environment and the formulation of sound judgments. It is up to leaders to foresee the future and managers to manage the resources. On the one hand, market leaders assess the level of risk (Farnsworth & Clark et al, 2019). Despite this, managers dedicate resources to each task.

Delegating managerial authority to subordinates allows them to exercise their authority and make choices regarding the tasks and activities assigned to them. Starbucks can achieve its objectives and aims because of its authority and decision-making. The leaders lead the personnel and teams. Employees follow the leader's lead and complete the tasks assigned by their supervisors.


 Some of the various levels that are involved in developing the strategy of results to ensure that certain conditions are met through the procedure of STARBUCKS organization to ensure that results are met are referred to as "operations management" and "operational management, respectively (Firstone et al. 2016).

  • Cost: The cost-effective strategy that minimizes expenditures for relative strength to accrue results.
  • Quality: The manufacturing will contain quality-free work in the aims and standards of the company.
  • Dependability: Items and services that meet customers' requirements are more likely to meet their expectations.


The report concluded that managers and leaders need to improve their performance and implement changes in the workplace to raise their productivity. The company's goal may be achieved more effectively if management and leadership techniques and theories are studied. To have a better outcome in the market, the goals and objectives must be achieved.


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