Organizational Behavior Assignment Sample

Understanding the Dynamics of Organizational Behavior and Its Impact on Success

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Introduction Of Organizational Behavior Assignment

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The examination of how individuals interact inside organizations is known as Organizational behavior (OB). It is a field that borrows from various disciplines such as psychology, sociology, anthropology, and management. The study focuses on understanding individual and group behavior, and how it influences organizational performance. It also explores the ways an organization can create a culture that supports and motivates their employees to achieve their goals. The field of OB is crucial for managers and leaders who want to understand how to create effective teams, manage conflicts, and improve employee performance. OB helps organizations to create a productive and positive work environment, which can lead to increased job satisfaction, motivation, and commitment from employees. In recent years, the study of OB has become increasingly important due to the changing nature of work and the workforce. With advancements in technology, globalization, and the rise of remote work, organizations must adapt to these changes and understand how they impact their employees. OB provides valuable insights into how to manage these changes and create an inclusive and diverse workplace that fosters innovation and growth. Overall, anybody who is interested in learning about how people behave in an organization and how it can impact organizational success should focus their studies on OB.

The early 20th century modifications to management techniques.Evolution of management practices

Figure1: Evolution of management practices

(Source:Slivinski, et al 2019)

The early 20th century saw major modifications to management techniques as industrialization and technological advancements transformed the economy and the workplace. These changes were driven by a need for greater efficiency, productivity, and profitability, as well as by social and political factors such as labor unrest and government regulation. One of the earliest and most influential management theories of the early 20th century was scientific management, developed by Frederick Winslow Taylor. Scientific management aimed to improve efficiency by analyzing and optimizing work processes, breaking down tasks into smaller components, and assigning specific tasks to workers based on their abilities (van Kemenade and Hardjono 2019). This approach requires managers to closely supervise and control workers, and it often led to a high degree of specialization and division of labor. Although scientific management was criticized for its mechanistic approach and its tendency to dehumanize workers, it paved the way for more sophisticated management practices. Another major development in management during this period was the emergence of human relations theory, which emphasized the importance of social and psychological factors in the workplace (Slivinski, et al 2019). This approach was influenced by the Hawthorne studies, which demonstrated that factors such as interpersonal relationships, work environment, and job satisfaction could have a significant impact on productivity. Human relations theory sought to create a more collaborative and participatory workplace, with greater emphasis on communication, employee involvement, and teamwork. As the economy became more complex and globalized, management practices also had to adapt to new challenges (Hurtt, et al 2020). One of the most significant changes was the rise of multinational corporations, which required managers to navigate cultural differences, legal and regulatory frameworks, and diverse stakeholder interests. This led to the development of management practices such as cross-cultural training, stakeholder analysis, and corporate social responsibility. In addition to these external factors, management practices were also shaped by changes in organizational structures and processes. One of the most notable changes was the shift from a hierarchical, command-and-control structure to a more decentralized and flatter structure, with greater emphasis on empowerment, innovation, and agility. This was driven by a need to respond more quickly to changing market conditions, as well as by a desire to foster a more entrepreneurial and creative culture (Sheninger, 2019). Finally, the early 20th century saw significant changes in the role of government in regulating business practices. This included the introduction of labor regulations, such as minimum wage as well as child labor norms, which aimed to protect workers and ensure fair labor practices. It also included the establishment of regulatory organizations, such as the Securities and Exchange Commission and the Federal Trade Commission, which aimed to promote fair competition and prevent fraud and abuse in the marketplace. In conclusion, the early 20th century was a period of rapid change and innovation in management practices. New theories, structures, and processes emerged to meet the challenges of an evolving global economy (Luthans, Luthans and Luthans, 2021). While some of these changes were controversial or had unintended consequences, they ultimately contributed to the growth and evolution of modern management practices. Today, businesses continue to build on the foundations laid by their predecessors in the early 20th century as they strive to navigate a rapidly changing business landscape.

Current theories, concepts and evidence in organizational behavior

Organizational Behavior

Figure2: Organizational Behavior

(Source:Waldman, et al 2019)

Organizational Behavior(OB) is a multifaceted field that has evolved over time, drawing on various theoretical and conceptual frameworks to explain the complexities of human behavior in the workplace. One of the prominent theories in organizational behavior is the social exchange theory, which posits that individuals engage in social interactions to maximize rewards and minimize costs. The theory suggests that individuals weigh the costs and benefits of their actions before engaging in any social exchange (Waldman, et al 2019). The concept of reciprocity is also central to the theory, as individuals tend to reciprocate favorable behaviors from others. Empirical evidence supports the social exchange theory, as studies have shown that employees who perceive that their employer values and rewards their contributions are more likely to engage in positive behaviors, such as increased job satisfaction, motivation and commitment. Another significant theory in OB is the self determination theory(SDT), which emphasizes the importance of intrinsic motivation in achieving personal growth and well-being. SDT suggests that individuals have three basic psychological needs: autonomy, competence and relatedness. Autonomy refers to the need for control and choice over one's actions, competence refers to the need to feel capable and effective, and relatedness refers to the need for social connections and meaningful relationships. Research has shown that when individuals have their psychological needs met, they are more likely to experience intrinsic encouragement and outcomes that are positive, such as satisfying job, engagement and performance. The concept of emotional intelligence(EI) has also gained traction in OB research. EI refers to the capacity to recognise, understand and control one's own feelings, as well as the emotions of others. Research has shown that employees with a high level of EI are more likely to have positive work outcomes, such as job satisfaction,motivation and performance (Gwala and Mashau, 2022). Moreover, employees with a high level of EI have better interpersonal relationships and are more effective in leadership roles. The use of technology in the workplace has led to the development of the concept of techno-stress, which refers to the negative impact on employee well being. Techno-stress can manifest in various ways, such as information overload, constant connectivity and the blurring of work and personal life. Studies have shown that techno-stress can lead to negative outcomes such as burnout, decreased job satisfaction and lower performance. Therefore, it is crucial for organizations to manage the use of technologies to minimize the negative impact on employee well being (Lowie and Verspoor, 2019). The concept of work-life balance has also become more critical in the digital age, as the use of technology has made it easier for employees to stay connected to work outside of working time. Research has shown that workers who have a favorable work life balance are less likely to experience burnout and have higher job satisfaction. Therefore, institutions should develop policies and practices that promote work life balance, such as flexible work arrangements and clear boundaries between work and personal life. Furthermore, the concept of ethical behavior has become more important in the digital age. The use of technology has made it easier for unethical behaviors to occur, such as cyberbullying and online harassment (Ryan, Soenens and Vansteenkiste, 2019). Therefore, institutions should develop codes of conduct and policies that promote ethical behavior in the digital age. Moreover, orgorganizationsould provide training and education to employees to ensure that they are aware of their ethical responsibilities. Finally, the concept of diversity and inclusion has become increasingly important in OB research. According to research, diversity and inclusion are directly associated with improved organizational outcomes such as innovation and creativity. Moreover, a diverse and inclusive workplace can improve employee outcomes such as job satisfaction, commitment and performance.

Personality, individual differences and the motivation theories

ERG theory

Figure3: ERG theory

(Source:Meng and Berger, 2019)

Personality, along with individual differences, has a major role in motivation and is crucial for managers to understand in order to effectively lead and motivate their employees (Kobyli?ska and Kusev, 2019). Personality refers to the unique set of characteristics, traits, and behaviors that make up an individual, while individual differences refer to the ways in which individuals differ from one another in terms of their personalities, interests, values, and experiences. Motivation is a key aspect of organizational behavior, as it is essential for managers to understand what drives and motivates their employees in order to achieve organizational goals. There are several motivation theories that have been developed over the years, each with their own unique perspectives on what drives individuals to achieve their goals (Meng and Berger, 2019). One of the earliest motivation theories was Maslow's hierarchy of needs, which proposed that individuals have a series of needs that must be met according to hierarchical order, from basic physiological requirements such as food and shelter, to high order requirements such as self-actualization. According to Maslow, Prior to addressing high level requirements people will be encouraged to address their lower level requirements. Another influential motivation theory is Herzberg's two-factor theory, which proposes that there are two types of reasons that influence motivation and job satisfaction: hygiene factors and motivators (Kessem, et al 2019). Hygiene factors refer to the basic elements of a job, such as pay, job security, and working conditions that should exist in order for workers to be satisfied. Motivators, on the other hand, refer to elements like accomplishment, success and personal development that can increase job satisfaction and motivation. Expectancy theory is another widely recognized motivation theory that proposes that individuals will be motivated to put forth effort if they believe that their efforts will result in a desired outcome. According to expectancy theory, individuals will consider the likelihood of success, the value of the reward, and the effort required to achieve the reward when deciding whether to pursue a goal.

In terms of personality and individual differences, it is important to note that different individuals may be motivated by different factors, depending on their unique personality traits and experiences. For example, individuals with a high need for achievement may be more motivated by challenging goals and opportunities for growth and development, while individuals with a high need for affiliation may be more motivated by social connections and relationships with coworkers (Paais and Pattiruhu, 2020.). Effective motivation strategies must take into account the unique personalities and individual differences of employees, as well as the specific goals and objectives of the organization. For example, a manager may need to tailor their motivation strategies to different personality types, such as providing more challenging goals for individuals with a high need for achievement, and more social opportunities for individuals with high need for affiliation. In conclusion, personality and individual differences play a significant role in motivation, and managers must understand these factors in order to effectively motivate their employees. Different motivation theories can be applied in different contexts, depending on the aims and objectives of the company, and the unique personalities as well as individual differences of employees (Tamunomiebi and John-Eke, 2020). By understanding these factors, managers can build a more positive as well as productive work place that promotes workers satisfaction and encouragement.

The influence of organizational culture and structure

Organizational culture and structure are two important elements that shape the behavior and attitudes of employees in an organization. Organizational culture can influence employee behavior and attitudes in various ways. A positive organizational culture can promote job satisfaction, employee engagement, and commitment to their organization For example, an organization that values teamwork and collaboration is likely to create a culture that promotes these values, leading to better cooperation and teamwork among employees. On the other hand, negative organizationall culture can lead to low job satisfaction, high turnover, and poor performance (Zaki, Karim and Khan, 2019). For example, an organization that values individual achievement over teamwork may create a culture that is competitive and cutthroat, leading to conflict and low morale among employees. Organizational structure can also influence employee behavior and attitudes. A flat organizational structure with fewer levels of hierarchy can promote employee empowerment, innovation, and flexibility. This is because a flat structure allows for more decentralized decision-making and communication, leading to greater autonomy and flexibility for employees. In contrast, a tall organizational structure with many levels of hierarchy can create a more rigid and bureaucratic environment that may hinder innovation and employee engagement. The size of an organization also influence its culture and structure. A smaller organization may have a more informal culture and flatter structure, allowing for greater employee autonomy and collaboration. A larger organisation, on the other hand, may have a more formal culture and hierarchical structure, which can promote greater stability and consistency but may also lead to greater bureaucracy and less innovation. Organisational culture and structure can also be influenced by external factors, such as the industry and market conditions (Sukalova and Ceniga, 2020). For example, an organisation operating in a highly competitive industry may have a culture that values speed, efficiency, and innovation, while an organisation operating in a more stable industry may have a culture that values stability, predictability, and consistency. In addition, other factors like the leadership style of the organisation as well as the communication and feedback systems in place, and the nature of the work being performed can also influence organisational culture and structure. The Leadership style can have a significant impact on organisational culture and structure. For example, a transformational leader who inspires and empowers employees is likely to create a culture that values innovation, collaboration, and continuous improvement. In contrast, an autocratic leader who micromanages employees is likely to create a culture that values compliance, obedience, and conformity. Effective communication and feedback systems can also play a crucial role in shaping organisational culture and structure. Open and transparent communication channels can help to build trust and promote collaboration, while effective feedback systems can help employees to understand their performance and contribute to continuous improvement (Malik and Garg, 2020). The nature of the work being performed can also influence organisational culture and structure. For example, organisations that perform complex and innovative work may require a flatter structure with greater autonomy and flexibility to promote innovation and creativity. In contrast, organisations that perform routine and predictable work may require a more hierarchical structure with greater standardisation and consistency to promote efficiency and quality control. In conclusion, organisational culture and structure are important elements that can significantly influence employee behaviour and attitudes. A positive culture and structure can promote employee engagement, job satisfaction, and commitment to the organisation, while a negative culture and structure can lead to low morale, high turnover, and poor performance. Organisations must therefore strive to create a positive culture and structure that aligns with their values and goals, and that promotes employee empowerment, innovation, and flexibility. This can be achieved through effective leadership, communication, and organisational development initiatives that promote positive organisational culture and structure (Dirani, et al 2021).

Group and team management: diversified workforce and globalisation

Group and team management is a critical aspect of organisational behaviour, as it directly impacts the productivity and performance of an organisation. A group is a collection of individuals who work together to achieve a common goal, while a team is a group of individuals who collaborate and coordinate their efforts to achieve a shared objective. Effective management of groups and teams involves several factors, including clear communication, effective leadership, goal setting, and conflict resolution. Group members must understand their roles and responsibilities, as well as the goals and objectives of the group. Effective leadership can help to ensure that group members are motivated, engaged, and focused on achieving their objectives. Goal setting is also crucial, as it provides a clear direction for the group and helps to keep members on track (Chan, Chan and Chan, 2022). Conflict resolution is also important, as it can help to ensure that any disagreements or disputes are resolved in a constructive manner, without causing disruption to the group's work. Workforce diversity is another critical concept that impacts organisational behaviour. Diversity refers to the differences in demographics, backgrounds, and experiences of individuals within an organisation. A diverse workforce can bring a range of perspectives, ideas, and approaches to problem-solving, leading to greater creativity and innovation. However, managing a diverse workforce also requires careful consideration of cultural differences, communication styles, and potential biases. Globalisation is also an important concept that impacts organisational behaviour. Globalisation refers to the increasing interconnectedness of economies, cultures, and societies around the world. Globalisation has led to greater competition and new opportunities for organisations, but it also presents challenges in terms of managing cultural differences, language barriers, and regulatory requirements (Rudolph, et al. 2021). To effectively manage teams and groups in a diverse and globalised environment, organisations must foster an inclusive culture that values diversity and promotes open communication. This can involve training and development programs that promote cultural awareness, as well as policies and practices that ensure fairness and equality. Effective leadership is also crucial, as it can help to ensure that team members are motivated and engaged, and that their unique strengths and perspectives are leveraged for the benefit of the organisation. In conclusion, managing groups and teams, workforce diversity, and globalisation are all critical concepts that impact organisational behaviour. Effective management of groups and teams involves clear communication, effective leadership, goal setting, and conflict resolution (Stewart, Courtright and Manz, 2019). Workforce diversity can bring a range of perspectives and ideas to an organisation, but it also requires careful consideration of cultural differences and biases. Globalisation presents opportunities and challenges for organisations, and effective management requires an inclusive culture that values diversity and promotes open communication. By effectively managing these concepts, organisations can achieve greater success and competitiveness in the global marketplace.

The concept of learning organizations

The concept of a learning organization was first introduced by Peter Senge in his book" The Fifth Discipline: The Art and Practice of the Learning Organization" published in 1990. A learning organization is an organization that facilitates the learning of its members and continuously transforms itself. In such an organization, learning isn't an activity that's separate from work; rather, it's an integral part of work. The organization learns as a collaborative and uses the insights gained from learning to adapt and improve continuously (Banks, Woznyj and Mansfield, 2021). There are several characteristics of a learning organization that distinguish it from a traditional organization. Firstly, a learning organization is concentrated on creating a culture of nonstop learning. This means that learning isn't seen as a unique occurrence or activity, but as a continuous process which is integral to the organization's culture. Employees are encouraged to learn and grow, and the organization provides them with the necessary resources and opportunities to do so. Secondly, a learning organization is characterized by a systems allowing approach (Latham, 2019). This means that the organization views itself as a complex system of interrelated parts, and seeks to understand the relationships and dynamics between these parts. The organization recognizes that changes in one part of the system can have a ripple effect throughout the organization, and thus seeks to identify and address the root causes of problems rather than just their symptoms (Elswah and Howard, 2020). Thirdly, a learning organization promotes team learning. This means that learning isn't limited to individuals, but is also an activity that happens at the team position. Teams are encouraged to partake in knowledge and insights, and to unite on problem- working and decision- making. Eventually, a learning organization encourages particular mastery. This means that individuals are encouraged to develop their own skills and knowledge, and to take authority over their own learning and development (Urinov, 2020). Personal mastery is seen as a critical element of organizational learning, as individuals who are committed to their own learning are more likely to contribute to the organization's learning as a whole. The benefits of a learning organization are numerous. Firstly, it enables the organization to adapt and respond to changes in its environment more quickly and effectively (Luthans, Luthans and Luthans, 2021). By continuously learning and improving, the organization is better equipped to deal with the challenges and opportunities that arise. Secondly, a learning organization is more innovative. By encouraging creativity and experimentation, the organization is better suited to develop new products, services, and processes that meet the requirements of its customers. Thirdly, a learning organization is more engaged and motivated. When employees feel that their organization is committed to their learning and development, they're more likely to be satisfied with their jobs and motivated to perform at their best (Uhl-Bien, Piccolo and Schermerhorn Jr, 2020). The concept of a learning organization is an important one. By creating a culture of nonstop learning, organizations can improve their performance, adapt more quickly to change, and produce a more engaged and motivated workforce. While getting a learning organization started isn't an easy task, the benefits are well worth the effort.

In today's fast- paced business environment, organizations are continually looking for ways to improve their practices to remain competitive. numerous companies have established that adopting industry stylish practices can lead to increased effectiveness, profitability, and overall success. In this essay, we will examine examples of industry practice from different associations and how they've enforced these practices to achieve success (Erath, 2021). One example of an organization that has successfully enforced industry stylish practices is Toyota. Toyota is known for its" Toyota Production System" (TPS), which is a manufacturing system that emphasizes nonstop improvement and waste reduction. The TPS became a model for spare manufacturing and has been espoused by numerous other organizations worldwide. Toyota has enforced the TPS across its entire organization, including its supply chain, manufacturing, and sales departments.

One way that Toyota has enforced the TPS is by creating a culture of nonstop improvement. The company encourages employees to identify areas for improvement and to apply changes to increase efficiency and reduce waste. Toyota also uses" kaizen events," which are short- term projects that concentrate on perfecting specific processes or operations. These events involve cross-functional teams that work together to identify areas for improvement and apply changes. This approach has allowed Toyota to continually improve its processes and products, leading to increased efficiency and customer satisfaction (Wang, Zheng and Zhao, 2022).

Another example of an organization that has enforced industry stylish practices is Amazon. Amazon has been successful in enforcing a customer- centric approach to its business model, which has led to its success as a leading online retailer. One of the ways that Amazon has achieved this is by investing heavily in technology to give customers a flawless online shopping experience. For example, Amazon has developed its recommendation system, which makes product recommendations based on data analytics based on a customer's browsing and buying history. This system has been largely effective in increasing sales and customer loyalty. Amazon has also enforced stylish practices in its supply chain management. The company uses a network of distribution centers and warehouses to ensure that products are delivered to customers quickly and efficiently. Amazon has also invested heavily in automation technology to streamline its operations, including the use of robots in its warehouses. This approach has allowed Amazon to reduce costs and increase efficiency, which has contributed to its success as a leading online retailer (Fehr et al 2019). A third example of an organization that has enforced industry stylish practices is Google. Google has been successful in enforcing a data- driven approach to its business model. The company uses data analytics to dissect customer behavior and preferences, which allows it to give largely targeted advertising to its customers. This approach has been largely effective in adding advertising revenue and perfecting the customer experience.


Organizational behavior is a critical field of study that enables individuals and organizations to understand how people behave within organizations and how their behavior affects organizational performance. The study of OB encompasses several topics, including motivation, leadership, communication, group dynamics, and decision- making. Understanding these concepts can help individuals and organizations produce a positive work environment that fosters success and growth. One important concept in OB is job satisfaction, which is pivotal for attracting and retaining qualified employees and providing high- quality customer service in the tourism sector. Maslow's hierarchy of requirement is a useful framework for understanding job satisfaction in this industry. Companies that have successfully enforced programs to ameliorate employee satisfaction, such as flexible work schedules, employee recognition programs, and career development opportunities, have achieved advanced levels of employee satisfaction, better customer service, and increased profitability. Another important concept in OB is leadership, which refers to the ability of individuals to impact and guide others towards a common goal. Apple and Google are two examples of companies that have successfully applied OB concepts and theories. Organizational behavior plays a pivotal role in understanding how individuals, groups, and structures within organizations behave and interact. By understanding the concepts and theories of OB, individuals and institutions can produce a positive and productive work environment that fosters success and growth.


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